Genuine Replacement Parts
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Genuine Replacement PartsReviews 10,768

4.0

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
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Terrie M.
1 review
0 helpful votes
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Very easy!
September 8, 2019

Very easy!

Date of experience: September 8, 2019
Barbara M.
1 review
0 helpful votes
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NOWING THAT THE PART I ORDERED IS THE CORRECT PARTS FOR MY MIXER, AND FAST DELIVERY. THANKS

Date of experience: September 7, 2019
Bruce S.
1 review
0 helpful votes
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Part showed up in less than 24 hours
September 7, 2019

Part showed up in less than 24 hours. Fixed my frig thanks

Date of experience: September 7, 2019
Chuck F.
1 review
0 helpful votes
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When I receive promptly I will be happy to respond
September 7, 2019

When I receive promptly I will be happy to respond.

Date of experience: September 7, 2019
Betty M.
1 review
0 helpful votes
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I appreciate that my specific product info was verified; I don't enjoy having to return items.

Date of experience: September 6, 2019
Charles B.
1 review
0 helpful votes
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I was able to order the correct part quickly
September 6, 2019

I was able to order the correct part quickly.

Date of experience: September 6, 2019
Gary K.
1 review
0 helpful votes
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Quick & easy
September 6, 2019

Quick & easy

Date of experience: September 6, 2019
Nichole Y.
1 review
0 helpful votes
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I got everything exactly as I ordered and it arrived quickly.

Date of experience: September 6, 2019
Don C.
1 review
0 helpful votes
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The replacement parts I ordered worked!
September 6, 2019

The replacement parts I ordered worked!

Date of experience: September 6, 2019
New York
1 review
3 helpful votes
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I ordered a part they advertised on their website, they sent a cheaper substitute part. After over 20 emails, 4 phone calls, and waiting over a month they finally gave me a refund for the item but refuse to refund the shipping costs.

They make it very difficult to return items and even required me to send them a picture of my refrigerator! LOL! Have you ever heard of such a thing?

Date of experience: September 6, 2019
Larry L.
2 reviews
0 helpful votes
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Great price
September 5, 2019

Great price. Easy to find parts.

Date of experience: September 5, 2019
Debbie M.
1 review
0 helpful votes
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Fast delivery and the part worked
September 5, 2019

Fast delivery and the part worked - We will definitely use your site again if needed for parts.

Date of experience: September 5, 2019
Jason N.
1 review
0 helpful votes
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Arrived on time and it worked
September 4, 2019

Arrived on time and it worked.

Date of experience: September 4, 2019
W W.
1 review
0 helpful votes
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Appreciate that GRP supplies OEM parts and that part of GRP's check-out process ensures that customers verify that the model number is correct before placing order.

Date of experience: September 4, 2019
PETER S.
1 review
0 helpful votes
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Part was exactly the same and delivery was very quick. Oven is back working. I like the results.

Date of experience: September 4, 2019
Gregory R.
2 reviews
0 helpful votes
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No Comment
September 4, 2019

No Comment

Date of experience: September 4, 2019
Brian M.
1 review
0 helpful votes
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I just ordered one part, but I was glad to see the warning asking if I was sure on the part # and whatnot. Shows integrity, which I appreciate.

Date of experience: September 4, 2019
Thomas Q.
7 reviews
0 helpful votes
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Great...
September 4, 2019

Great...so far

Date of experience: September 4, 2019
Virginia
1 review
2 helpful votes
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My experience with ordering was fine; part was backordered for several weeks but did arrive; however it was the completely wrong part.
After going back and forth with customer service many times about the product detail, they finally claimed they have a 60 day return policy. I simply wanted them to exchange the right part for the wrong one they sent. No resolution yet to the issue.
If you order, make absolutely sure they're sending the right part!

Date of experience: September 4, 2019
Texas
1 review
2 helpful votes
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HORRIBLE
September 4, 2019

I ordered a crisper for a refrigerator. They sent me a wrong item. Took forever to get an RMA, then they expect me to pay for return shipping. Then Jonathan who is suppose to be a team lead hung up on me. Very frustrated and will never order from this company again.

Date of experience: September 4, 2019