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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Very quick to find what I needed
Very good web site. Easy to find the part I needed.
The water filter did not fit my Samsung refrigerator. Samsung changed the attachment configuration tabs since my refrigerator was made but the picture on the website appeared to indicate it was compatible. Also, when I put in the specific model number for my refrigerator, I expected the part to fit. I will not trust this site again.
Very good all the way around!
I found Part and confirmed it was correct
Ordering was easy and
Tracking my shipment was up to date
Recommend
We ordered a part they sent us a different wrong part. We sent them a screenshot of the part number we ordered on their site and the part number stamped on the part they sent us. They dragged their feet and "escalated" the issue. I called 10+ times before the call center answered and then Felicity argued with me (while she had all my emails and photos in front of her) and made fun of me. Her supervisor Jonathon said she did nothing wrong, he proceeded to argue with me, talk over me, and then said he wouldn't process my return and hung up! I can't even believe this was a real experience. Worst company ever. I see why they have a warning from the better business bureau. Avoid them
None at this type
I've got immediately a reply for my email with questions
About the part I was looking for. After that I was able to place my order.
Thank you.
Easy to use, good layout of web
First time using the website. Very streamlined process, and simple to get the parts I need. Will certainly use again!
Great Site. Lots of parts for your Model Refrig.
The parts info showed all fridges that product works in and photos as well which was important to me!
Worked like a charm!
Order reach on time and was well packaged
Thanks.
Glad the product was still available.
Phone support was excellent
Easy to find. Easy checkout. Price reasonable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members