Genuine Replacement Parts
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Genuine Replacement PartsReviews 10,768

4.0

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
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jim g.
1 review
0 helpful votes
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Very quick to find what I needed
February 18, 2020

Very quick to find what I needed

Date of experience: February 18, 2020
Carlos D.
2 reviews
0 helpful votes
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Very good web site
February 18, 2020

Very good web site. Easy to find the part I needed.

Date of experience: February 18, 2020
Steven T.
1 review
0 helpful votes
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The water filter did not fit my Samsung refrigerator. Samsung changed the attachment configuration tabs since my refrigerator was made but the picture on the website appeared to indicate it was compatible. Also, when I put in the specific model number for my refrigerator, I expected the part to fit. I will not trust this site again.

Date of experience: February 18, 2020
Cora H.
1 review
0 helpful votes
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Very good all the way around!
February 18, 2020

Very good all the way around!

Date of experience: February 18, 2020
Austin o.
1 review
0 helpful votes
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I found Part and confirmed it was correct
February 18, 2020

I found Part and confirmed it was correct
Ordering was easy and
Tracking my shipment was up to date
Recommend

Date of experience: February 18, 2020
Georgia
1 review
1 helpful vote
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We ordered a part they sent us a different wrong part. We sent them a screenshot of the part number we ordered on their site and the part number stamped on the part they sent us. They dragged their feet and "escalated" the issue. I called 10+ times before the call center answered and then Felicity argued with me (while she had all my emails and photos in front of her) and made fun of me. Her supervisor Jonathon said she did nothing wrong, he proceeded to argue with me, talk over me, and then said he wouldn't process my return and hung up! I can't even believe this was a real experience. Worst company ever. I see why they have a warning from the better business bureau. Avoid them

Date of experience: February 18, 2020
Gloria Y.
1 review
0 helpful votes
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None at this type
February 18, 2020

None at this type

Date of experience: February 18, 2020
Eric L.
1 review
0 helpful votes
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I've got immediately a reply for my email with questions
About the part I was looking for. After that I was able to place my order.
Thank you.

Date of experience: February 17, 2020
Jerry Z.
1 review
0 helpful votes
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Easy to use, good layout of web
February 17, 2020

Easy to use, good layout of web

Date of experience: February 17, 2020
Brad J.
2 reviews
0 helpful votes
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...
February 17, 2020

Date of experience: February 17, 2020
JEREMY B.
2 reviews
0 helpful votes
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First time using the website
February 17, 2020

First time using the website. Very streamlined process, and simple to get the parts I need. Will certainly use again!

Date of experience: February 17, 2020
David L.
2 reviews
0 helpful votes
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Great Site
February 17, 2020

Great Site. Lots of parts for your Model Refrig.

Date of experience: February 17, 2020
Dennis M.
1 review
0 helpful votes
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The parts info showed all fridges that product works in and photos as well which was important to me!

Date of experience: February 17, 2020
Jamie R.
1 review
0 helpful votes
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Worked like a charm!
February 17, 2020

Worked like a charm!

Date of experience: February 17, 2020
KEVIN E.
2 reviews
0 helpful votes
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Order reach on time and was well packaged
February 16, 2020

Order reach on time and was well packaged

Date of experience: February 16, 2020
Timmy J.
1 review
0 helpful votes
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Thanks
February 16, 2020

Thanks.

Date of experience: February 16, 2020
Tim G.
1 review
0 helpful votes
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Glad the product was still available
February 16, 2020

Glad the product was still available.

Date of experience: February 16, 2020
Mark S.
2 reviews
0 helpful votes
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Phone support was excellent
February 16, 2020

Phone support was excellent

Date of experience: February 16, 2020
David S.
1 review
0 helpful votes
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...
February 16, 2020

Date of experience: February 16, 2020
Richard F.
1 review
0 helpful votes
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Easy to find
February 16, 2020

Easy to find. Easy checkout. Price reasonable.

Date of experience: February 16, 2020