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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Easy to use. Easy to find part needed. Easy checkout. Now just need to wait to see how the order is handled.
Great products and great service!
Items were easy to find and parts were readily available.
Quick, Simple, To the point. Very nice that no login info was required. I give you money, you give me parts. 10 out of 10 would recommend!
I ordered two glass shelves for my refrigerator. They came promptly and undamaged. One small problem, they didn't fit my refrigerator. I tried to return them, but the cheapest of the two shipping methods (UPS or USPS) was $47. I paid $58 for the two shelves plus shipping and sales tax. Asked them if they would provide a shipping label and they refused saying that shipping labels are only provided when there is a "shipping discrepancy"? WTF? I emailed them and said that Amazon provides return labels so customers can return any item(s) they are not happy with. I guess they don't believe in putting their customers first. Thought it strange that I paid only $8.88 for inbound shipping from their headquarters in Florida and $47 with the same carrier (UPS) to send them to some return center in Cincinnatti, Ohio. I am disputing the charge with my bank.
I ALWAYS find the part I am looking for, regardless what it is. Amazing service, and easy to find things.
Address problem.
Had I read some of the negative reviews on this company before I ordered parts for my clothes dryer back on 1/16/2020, I would have never placed order with them!
I ordered a timer switch and knob for timer switch for my GE Electric Dryer.
Well when order arrived, the timer switch was defective because when it was installed, it didn't turn off and also knob wasn't for the timer switch.
I immediately reported problems with customer service rep Alijah (*******@genparts.net) on 1/22/2020 and he asked if I wanted a refund or to order parts again. I opted for the refund.
Well after going back and forth with Alijah, Angie, Gianna & Cheryl, it took until 2/18/2020 to get credit to my credit card for only the timer switch.
Again I contacted Alijah on 1/20/20 and said what about knob?
He apologized that wasn't taken care of and directed me to return part as long as the packaging wasn't opened and I did with tracking # from USPS that cost me $4.00 because they don't pay for that.
The returned part was delivered by USPS on 2/26/2020.
Low and behold after calling several times about this refund, I got a credit to my credit card on 3/19/2020. I was charged a 25 percent restocking fee for a part that they say was spec for my dryer but not for the timer switch that I ordered!
Terrible company, terrible customer service, will never do any business with them ever again. Never got credit for shipping charge on original order, had to pay for postage to return the wrong knob and finally 25 percent restocking fee.
Buyer beware!
Great company to do business with.
Worked out well. Thank you.
Received My replacement Part quickly and in good condition
Great service and products. Thank you.
Fast and easy
Easy to find replacement part. Excellent delivery.
I thought a little pricing.
Very easy to shop for parts
Thank you.
My old dryer lint filter finally gave out. Your firm had the part and shipped it quickly to get me back in business. Lots of washing and drying going on during this coronavirus quarantining! Thank you!
Had a repairman out to look at our dishwashasher who informed us it could not be fixed as the motherboard was no longer available. After he left I did a Google search and quickly found one at Genuine Replacement Parts. I ordered it and it was delivered the next day, though I don't recall that was even an option. The site was easy to navigate and easy to place the order. Can't ask for better service.
Part worked great on my dishwasher
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members