Genuine Replacement PartsReviews 10,768

Genuine Replacement Parts sent the wrong/defective part and will not replace it with the correct part or refund my money. I sent pictures the day the part arrived and spoke with office staff and their response was its a warehouse problem, took no accountability. After sending pictures of the wrong (broken) part compared to the right part they still will not acknowledge it's the wrong part. Their response, again, it's a warehouse problem.
The part that is broken is the magnet that creates the seal when the freezer door is closed. Do not do business with GRP, it's obvious they don't know the first thing about the products they sell, they don't stand behind the products they sell, even when their wrong and broken, customer service terrible. Check the BBB rating for GRP you will see more of the same.

The vendor is not transparent about their business model. I thought I was shopping with a small mom and pop parts shop in Florida. They promised two day shipping and that seemed reasonable from FL to VA. Their price was $20 higher than other vendors but those vendors were showing longer shipping time. The repair was urgent, so I paid the higher price. The confirmation was from the format of the small vendor. Then it turns out they are a nationwide retailer, probably of parts from China, with 3 warehouses. My part was now shipping from Ohio and it took 4 days longer than promised. They did answer two emails and promised a further answer which did not arrive. The part arrived on a Saturday, postponing the repair til Monday, requiring me to abort Easter to prepare. So, I did get a part. It appeared to be high quality. It was installed. They really should have suggested I order the belt with it. Luckily the repair guy had one that fit. I paid more for my part than I needed to, waited longer for it to ship and waited a week more to get the washer back in use. I am still working down the piles of laundry that accumulated. So you decide if you want to work with them.