I love the site. It is simple enough to find the part needed. I do wish the pictures were a little clearer, but it helped that I knew exactly what I needed.
Always a great experience.
I always receive the product within 2-3 days..
Fast and accurate ordering and shipping. Easy to find the required part.
Easily found the part on the website. Received it in 2 days.
The first time I hit "send order" it could not find the page. I hope I have not ordered two items.
It all worked well after that. I received the item quickly and it worked correctly.
Shopping experience was fine shipping experience was not. Ordered product on 4-7-14 and did not receive it until 4-16-14. Website said 3 days shipping.
Great to be able to find a part for an older appliance. However, the part I received is not a fit. After 12 days the problem is not resolved and mama is not happy.
Not sure yet if the grille will work properly on my stove, as I may have ordered the wrong part. If the information on the web site was more descriptive I may have avoided the mistake.
I ordered a part for our Samsung frontload washer as the glass just exploded. I order the new glass and while I was taking the door apart, I noticed the inside plastic door cover had some stripped screws and broken of screw holes. So I typed in my part number DC63-*******A... Their website provided three pictures one of which was the door ring I needed, or at least I thought that was the right one. They shipped it to me and when I received it, I noticed it doesn't match up to the original one. So I got online and typed in the correct number again which I got the same result DC63-*******B ($44.89), which is what I ordered. I then emailed customer service and was dealing with Christian. I sent it back UPS as that's what they provided a return label. After 8 different emails and a phone call, I was advised it is their website that provided the wrong number and they would waive the restocking fee (25%). That was on January 6,2015. The product was received back on January 15,2015. I waited until January 27,2015 to follow-up on the refund. Christian via email told me it takes 7 to 15 days for the refund. I waited until February 6,2015 to again follow-up. I was then told by Christian that a refund has been processed. I then sent an email back asking if they refunded to the card or if they sent a paper check. I was advised they refunded the card. That's fine, so I checked my bank account and NOTHING! I sent another email to Christian asking how long that takes as he said it was refunded February 6,2015. He then said it can take 1 to 15 days depending on MY financial institution. As I scrolled down that response, I noticed he slid in there the amount of the refund...$24.24. Wait, I was told by Christian the restocking fee would be waived. So, I called Christian and was conveniently wasn't available. The woman who took my call while I initially apologized for my anger, was very rude about me having to pay the restocking fee that Christian said would be waived.
WARNING: DO NOT ORDER FROM THIS COMPANY.
You appear to have the part I need. I received the part, which was a refrigerator door cam, much faster than I anticipated. Easy to install, and the refrigerator is back to normal. Thanks
Was happy to find the original OEM part for my refrigerator. The order process was easy. Part was a bit expensive in my opinion but I was glad to see it was still available.
The pieces arrived early, were the correct size and easy to install.
Ordered got it quickly but it was the wrong size. Too small
Very fast shipping and price for the part to replace defective piece. Searched various websites and it was near the top in terms of best price and fast shipping.
I think that the microwave oven replacement part is slightly larger than the original one that I broke. It doesn't appear to be rotating when the microwave is on.
Ease of ordering was a blessing and the part is on its way...The part came on the date it was suppose to. And was installed and working in about 30 min...
You had that part that I needed, customer service confirmed it was the correct part for my freezer model. The order process was easy and the part arrived when I expected it to.
Thank you
The service was quick, and easy to order from. What i ordered is a stove grill that is a Christmas gift so i haven't opened the box yet! I am assuming it is what i ordered.
The Item I purchased was perfect!
The site was easy to navigate and find what I needed.
Communication was swift and my needs were met quickly.
I would recommend this site to anyone.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members