Genuine Replacement Parts

I ordered my part to get my oven working and it said it will arrive by a certain date. The day before I still had no tracking. Tried to call > No answer. Tried to live chat > not available. Emailed customer service that morning. Received an email that someone would get back to me shortly. No one ever responded. The "supposed" day of arrival, I requested a cancellation. Not over the phone > still no answer. Not over chat > still not working (during their business hours), but over email. I received 2 emails confirming cancellation. Called the following day to check on my refund. Someone answered the phone! Guess what. My item was arriving that day. But, I had already expedited shipped a new one from Amazon, because of this awful customer service. So, how do I return? Well, they keep the $7.99 shipping to arrive late to me (never got a shipping email), then they make me pay to ship back (promised a pre paid label, but sent me nothing), plus charge me a restocking fee. Basically the cost of the item... or more! This is the worst customer service I've had in a long time. Wish I would of read the reviews before falling down this rabbit hole. Their ship dates are a lie to get you to buy through them. They catch people in a time of need and then do not fulfill their promises, or help you out at all. If someone would have said it was arriving a day late, then I wouldn't have ordered a new part. We cook everyday and I need to get my oven working. Good customer service could have saved this whole deal.

The part arrived packaged in a way so that the part was protected. It was exactly what we needed to fix our washing machine. The part was excellent quality and worked as expected. Thank you!

I can't really rate this switch on quality or value because I do not know if it is a genuine Samsung part or not. The Samsung DG44-*******A switch that was advertised on GRP website was a blue Invensys switch. The broken switch in my range is the same blue Invensys switch. The switch that I received from GRP was a white Robert Shaw. It was repackaged from a bulk shipment of 50 switches and placed in an unsealed plastic bag with a generic sticker on it. There was nothing on the sticker that said Samsung. There is nothing on the part that says Samsung either. I tried to get some information from GRP that would prove that this part came from Samsung, but my request was refused. All GRP told me was to trust them. So if you really want a Samsung part with a Samsung sticker on the sealed plastic bag, then buy it from someone else.

I have had good experiences buying from Genuine Replacement Parts in the past. The parts I received were original and arrived on schedule, which gives me confidence in their service.

I did receive the part but it don't fit in my microwave even though that they say it does before I Purchase it, and i did not like the fact that I can not return it to get my refund back just because the price is under $30 so now I am stack with a part that I don't need.

I've used them several other times. They are a pleasure to work with, have the parts in stock, and ship quickly. Will use them and recommend them again.

Yes,

Your company has a great selection and availability of OEM parts, Price is right and delivery was fast. Got the part within 48 hours, it fits and it works too!

Their return policy is criminal. I attempted to return my unused item and they said they do not accept returns. I am astonished that they're still in business.

We inherited this fridge in a house we bought that was vacant for two years. Various parts of the fridge were damaged but it worked. It was great to find the part we needed.

DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM

Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.