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GearBubble Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of products, timely delivery, and effective communication throughout the order process. Satisfied customers frequently highlight the uniqueness and appeal of the items, contributing to repeat purchases. However, some negative feedback indicates issues with customer support, particularly regarding technical difficulties with product creation and inadequate responses to inquiries. While the majority of experiences are favorable, the company may benefit from improving its customer service responsiveness to address these concerns and enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Simple. Scam. And horrible service. Whatever you want to buy, DONT. Just Google it and buy it from somewhere else
I ordered a daughter heart pendant was supposed to be silver it's a trinket you can get out of a bubble gum machine garbage waste of money and a scam it's definitely costume jewelry
Hello Mark,
We're sorry you're unhappy with the necklace you received. Please email us at support@gearbubble.com and send us a picture of the item received so that we may refund you under our 100% satisfaction guarantee.
Regards,
Team GearBubble
They got my money but I never got what I paid for. You can't even leave a voicemail when you call the phone number they give you on their site.
Hello Renee,
Thank you for your message. We have been receiving 100's of voicemails, so we're unsure why you couldn't leave one. Have you also tried emailing us at support@gearbubble.com? We answer all emails, whereas callbacks are slow due to limited staff. Email me at support@gearbubble.com and put "Attention: Nicole" in the subject line with your last name and email address and we'll tell you the status of your order. Also, please note the shipping times are currently 7-12 business days and that time does not include weekends or holidays as we're having extreme holiday traffic right now.
Regards,
Team GearBubble
I been waiting a month for my teeshirt I kept txting them telling them. They gave me the wrong track number. I am feedup with them I want my moey back 31 dollors and 49 cents!
Hello Sheila,
We just responded to another one of your emails. The tracking number is not wrong. You can actually view it here: https://www.logistics.dhl/us-en/home/tracking/tracking-ecommerce.html?tracking-id=92748999963890000012599233.
In tracking, you'll see that this shipped and is still in transit to you. This should be arriving in the next few days.
Regards,
Team GearBubble
My recent experience with gear bubble this terrific! I enjoy working with a company that's fast honest and takes care of their customers! I will shop with them again! Brenda
I received my T-shirt about two months ago. Shipping was prompt. I have bought a lot of T-shirts but this product is of the best quality of all.
I received my product about a month ago, it is so unique and personal, I love it! It shipped quite fast and the quality seems to be great as well (it feels very sturdy and the gold plating is vibrant)
I have ordered several times from Gearbubble and have found them to be great value. Items were always delivered on time. I did have a query about an item before I purchased it and the reply came back within the hour. Great value and service. Will not hesitate to order from them again.
I'm updating this review. Gear Bumble corrected the problem and sent 2 new mugs. My long time friend will now get her present. Thank you Nicole. You have given me faith in this company.
This company repeatedly told me it was shipped and out of their hands... and blamed the shipping company. The shipping company says to contact the original company. All said and done, I'm screwed out of $43 and they won't take responsibility! I'm beyond mad! These were presents for my friend of 45 yrs dying of congestive heart failure! Shame on these guys!
Hello Megan,
Thank you for your message. We're sorry that happend. USPS always says to contact the original company, but they were the handling the physical package and were responsible for delivering it to you, ultimately. Please PM me or email me at support@gearbubble.com and put "Attention: Nicole" in the subject line, with your last name and letting me know if you'd like a free replacement or a refund and we will take care of you. We apologize for the inconvenience this may have caused you.
Regards,
Team GearBubble
I will never buy from them again, poor quality of stuff I want to return and they will not talk to me on phone or email, very poor service. STAY AWAY FROM THEM!
SAVE YOU MONEY AND DO NOT GET HEAD ACHE TRYING TO DEAL WITH THEM!
Hello Karl,
Upon checking your correspondences with our agent in email, we see every time you have emailed, they've responded to you on the same day. We simply asked you to send us a picture of the received necklaces, as per our policy, for documentation purposes to get refunded. We are still awaiting said picture in order to do your refund on the items. We hope you understand.
Regards,
Team GearBubble
Update: We received your picture and have refunded both orders in full back to you. Please contact us again if you should need any other assistance.
This bank is exactly like shown in the advertisement. It is very good quality and so much fun to use. It is simply adorable!
Excellent folks to buy from. Anyways on time and you receive what you ordered. Ordered several times and always on top of what they are doing.
Ordered a pouch for my Wacom Tablet. It fit as described and arrived on time. I would order from these folks again.
Not the greatest tee shirt, but the quality of the shirt is okay... and it is fun.
It did seem to take longer than most shirt companies for me to get it in the mail, but was in good condition.
Sorry for not getting back to you before but I was away. I love the shirt and so does everyone who saw it. Fits great
I ordered 3, one son, great, 1 daughter, also great. Never did get my daughter-in-law cup. So is your company great? Sorta. I wanted that daughter-in-law cup for Christmas. Sad.
Hello Connie,
Thank you for your message. We're sorry you didn't receive your last mug. Please email me at support@gearbubble.com and put in the subject line "Attention: Nicole" with your last name and email address so we can send you a replacement asap.
Warm Regards,
Team GearBubble
Ordered a mug, a friendship mug for an upcoming birthday gift. The company could not have been more accommodating, and messaged to and fro to make sure all my requirements were met. The mug came, so well packaged, relatively quickly, and the quality is fantastic. I can't wait for Dec 10th, to pass this personalised treasure to it's rightful owner! Thank you.
The sweatshirts I purchased are great. They are warm and comfortable and there are so many to choose from.
I purchased 2 unique t-shirts and a hoody from GearBubble. They are all of excellent quality and wash well. I highly recommend both.
T-shirt - https://www.gearbubble.com/powerbi-colors
I purchased this cup that changes color with the change in temperature of whatever's inside the cup for my wife. She absolutely loved it! Thank you!
From the business
I like #creativity, #entrepreneurialism, and believe everyone has a message in them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabrielle,
What makes you so dissatisfied? You can email us at support@gearbubble.com and we will fix any issue you may have.
Regards,
Team GearBubble