GearBubbleReviews 1,515

We ordered a necklace they had advertised on social media on Dec. 4th. We attempted to contacted them 4 times: three by email, with always an automated response. One phone call, only to get a voice mail stating they were not taking any messages. The emails always stated to check the tracking and if past 12 days to contact them. This makes me believe its a scam or a business that can't keep up and should just tell people their item won't get shipped until after Christmas. In further investigating the necklaces didn't have very good reviews either: poorly made. Now we have to make sure they didn't charge us for a product never delivered. More hassle than it's worth.

I left message with them to design the "Best friend mug" and they did just that. They sent me a chart with hair styles I picked the numbers I wanted. I told them what position I wanted the two of us out of the ones I seen on there site and had them swap the colour of shirts. And gave them the spelling of our names. They sent me the done copy on website link. I bought it. They told me how long it take to make it. Then told me when they would ship it. And it arrived on December 21st. Perfect timing for Christmas and exactly what I asked For. Thank you so much, I am very impressed with Your Company.

Hi. I ordered this mug that makes hot liquids reveal a poem from a mother to a daughter and you personalize the mug with a picture. Mine was a picture of myself and my daughter walking on the beach in Aruba with the sun setting in front of us. Imagine my surprise when I received the gift I got her for Christmas, 4 day before the holiday, with complete strangers instead of us. Very sad. Hoping they will rectify and send the correct mug before Christmas.

After reading the awful reviews on this company, I was definitely hesitant to buy from them. I did anyway and hoped for the best. I am soooo happy with my cat dad mug. The quality is great. The picture of my cat is really good quality. The shipping did take longer than expected but I did contact customer service and they were very helpful. The next day it was shipped and although I ordered on December 1st and just received my item, it is still here before Christmas so I have no complaints. I will definitely be buying more customized items from gear bubble in the future!

I ordered a necklas on the 29th of November and still have not received it. I tried contacting the company multiple times with the same response just che k you track order here. I explained that nothing has changed and no one will give me any answers. I had to contact the BBB and am waiting on a response whatever you do do not order from this company

Placed order on 6th Dec, paid with card, informed that I'd receive a confirmation email that never arrived. Today I tracked my order and was astonished to read it was 'flagged as fraudulent'. Wrote to *******@gearbubble but so far have heard nothing. So disappointing, 4 children excited about giving this customised mug to their dad for Christmas.
Come on GearBubble get your act together and let me know when, if ever, I'll take receipt of this order.

I purchased a mug on the 10th as Christmas gift. I got an order confirmation, and awaited tracking information. Went on the site to check the order only to find out it was canceled because it was flagged as fraud. I reached out to customer service, and I was told that I needed to use another credit card because for some reason their system flagged the previous one. So I purchased again on the 14th with another card. That order was canceled too! They do not notify you if they cancel your order. They just leave you hanging. At this point I'm beginning to wonder if my credit card information has just been stolen. Customer service did nothing to try and rectify the situation, and I will not be submitting another credit card number to them. It smells fishy! If GearBubble wants to make it right and get the mug delivered before Christmas, I'll revise my review.