Gear4music

Do not buy from this company. They sold me a what was supposed to be a NEW audio interface and recieved refurbished audio interface where the buttons popped off right out the box! Quick and efficient customer service that promptly tells you there's nothing they can do. CAlling BULL$#*!

I bought a dean flying V in the sale still £320 with extended warranty, I opened it and noticed it was full of cosmetic factory faults G4M should have picked up if they checked and set up the guitar and most online retailers do. Long story short I sent the guitar back it got scratched in transit and they claimed it was my fault dispute the fake I have proof it wasn't and the guitar should never have been delivered full of fault's anyway. The retailer us supposed to be final quality control before it gets to the customer. Unfortunately g4M like to leave that to customers! As many have stated once they have your money they couldn't care less they're rude, argumentative and just terrible to deal with after purchase. Needless to say I've not really played the guitar as everytime I pick it up it reminds how badly I was swindled.

I was looking around for TC Helicon Play Acoustic which I was told by multiple sites is back-ordered in the United States. I found this product on the Gear4music site and tried ordering from here. It was with me the NEXT DAY! Brand new, delivered within 24 hours of me placing the order.

Besides the expedited delivery, the Staff is super friendly and in fact, went out of their way to assist with my requests. I am very happy to deal with this site and be it a phone call or email the staff has been exemplary with their customer Services. They use DHL to ship which is super fast!
I will NOT hesitate to order from them again in future. Go GEAR4MUSIC -you guys ROCK!

I tried to order a $185 microphone from this website I had around $220 on my card.
I entered in my card Info and pressed continue it said that the order could not go through, so I called my card company who informed me that I only had 30 cents on the card when I had just loaded the money onto it, please do not do business with this company I'm glad I used a prepaid debit and not my bank account these guys will just try to take all your money/drain your account and not even give the products offered

Ordered a keyboard, 4 of the keys didn't work. Sent it back and now being charged for postage after fighting for a refund rather than store credit. Avoid at all costs!

Took 2 payments for same item leaving me badly overdrawn and refuse to take responsibility and resolve issue. Keep passing the buck to my bank. Will not use again

I have had nothing but issues with this keyboard bought just under a year ago. The first one I received the lower keys played a higher volume than the lower keys. That item was returned. The second one I received had the same problem but was less so. I decided to keep and just get on with it! Now my keyboard has developed a buzz. Intermittently. I sent them a recording of it. Probably speakers. I'm told I have to return it and it may take up to two months. I don't have any packaging! They are saying if the keyboard gets damaged in transit it will be my fault. Basically this company is unreliable for musicians who don't want to be parted from their instruments. They are also unreliable in terms of quality products if my keyboard is anything to go by. I feel very let down. I was going to invest in a piano with them at a later stage but will not be buying from them or any other supplier for that matter that doesn't come to the instrument or supply a replacement whilst they are sorting any issues. I'm an a stale mate with this situation as their solution is totally unacceptable. They know it of course and I guess are hoping I'll disappear. This company does not respect their customers. Please go else where to avoid dissatisfaction.

Electric baby grand piano had fault waited 4 months for 'part' when eventually fitted it was wrong part and still waiting for replacement.

They sent my $200 dollar compressor to an abandoned tire shop. I have emailed them 3x and there is no response. Do not shop from these folks. There are a lot of other RELIABLE Places.

I ordered a item from Gear4Music. It was time sensitive due a project I had been commissioned. I Realised it was the USB version & not the thunderbolt so I arranged for a return & exchange.

I was informed that once the item had been received at their warehouse it would take 24/48hrs to process then I could order the exchange.

The couriers chosen by Gear4Music didn't put the return label on the return package initially and it got delivered back to my house! I was so confused. I had to reject the package which resulted in it taking another two days to reach their warehouse.

Upon receipt (tracked & picture) I called in to double check the time it would take to arrange the exchange only to be informed that now the product had reached the warehouse, it would take a further 5-10 day to process my returned item before I can order the product I actually want.

I was fuming, the Gear4Music.com employee was completely un-empathetic & almost blamed me for not knowing their policy. I told him I was clearly mis-informed, he said I was not as it was written down that it would take that long.

Due to how Gear4Music.com handled the process I decided that I'd rather have a refund and order the same item from somewhere else that doesn't take a million years to process a returned item & has better customer service skills.

I placed an order for a piano on the 30th Oct for my 6 year old daughter. At the time of purchasing the item was available to deliver within a couple of weeks. My daughter was counting days until the day when the piano was due to be delivered. Unfortunately, the piano was not delivered on the promised day. I called the courier and they said that Gear4Music cancelled me order. I then phoned up Gear4Music and they had no clue of what was happening. The later they called me back to say that the courier had some error and they are returning the piano back to their warehouse. The customer agent said that I have to wait for 2 weeks for the item to return to their warehouse and then another 2 weeks for the same item to be dispatched back to me. The agent said that he spoke to his manager and there is nothing else they can do.

Today I logged into Gear4Music website and it says my order has been cancelled after I have waited for almost 4 weeks. There has not been any communication from Gear4Music whatsoever. Really disappointed, this is a shocking customer service and I am now left in the dark to figure out what is happening. My daughter asks every day when her piano will come...

I bought the NT1-A Bundle "Brand New" includes stand shield mic and cable. I set it all up for the mic to not be working. Once I inspected the mic I saw the pins (where you plug in the xlr cable) where damaged, one was shorter than the rest another was taller than the rest. Once plugged in it was making picking up funny sounds (white noise maybe).
I called to set up a refund explained I want the package deal but I need the mic fixed. Whoever I spoke to on the phone said fine just send the mic back. I sent it back but heard nothing. I wasn't sure they reviewed it so I contacted DPD. DPD WHO HANDLE THEIR DELIVERIES TOLD US THEY HAVE BEEN DESIGNATED THERE OWN AREA BECAUSE OF THE VOLUME OF RETURNS BECAUSE ITEMS WHERE FAULTY. PERSONALLY I SUSPECT THEY SELL SECOND HAND ITEMS AS BRAND NEW. PLEASE DONT WASTE YOUR MONEY AND TIME LIKE I DID. IMAGINE IF THIS WAS MY ONLY INCOME (STUDIO TIME) I WOULD BE SCREWED WAITING FOR THESE CON ARTISTS TO PICK IT UP.

Told my son to buy a saxophone for is wife for Christmas what a shambles arrived broke phoned up to get a new one, when he phoned up about it they said it was repaired so he said I want my money back I paid for a new one, still waiting for a refund disgraceful to treat a customer who bought this for a present for Christmas a I recommended you because I bought something from you and it was ok get your act together

My experience with this company has been entirely negative.
I bought a gong stand. When I tried to put it together I realised the spanner they sent was too big for the screws. No problem I thought. I tried to use one of my spanners but it was too thick to fit the space. One of the knobs securing the stand could not be screwed into place, it just turned and turned. Called customer service and it was picked up. Was told it would be quicker to buy another one while my refund was processed. The new one arrived. Same problem. I went to two handwear stores to find a spanner to fit. No luck. I called customer service. Was told to make a video explaining the problem. I did this. Called customer service. They didn't get the video. I said they should pick up the second stand. Was then told I would have to pay for it because there was no fault. I said I wasn't paying. Basically I have a gong stand I can't put together. AWFUL COMPANY. AVOID! The photo shows the spanner that is meant to be in the box and the reality.