Gear4music

Stay away from Gear4Music, chap equipment, very very very bad customer service and really hard to deal with, 0.1 Star the most. If you like to buy instrument for yourself or your child stay away from them or you will regret it. If you buy from them and you encounter issue they will not talk to you and pretend they don't know you or blame manufacturer, you
your spouse or ignore you. My advice is to stay away and find local shop who care for their customers...

I bought two (2) basses from them. Both had absolutely horrendous setups. And were unplayable. One I was able to fix (as well as a loose tone control) the other is going back. The first one is a Gear4music and I would not recommend unless you know how to fix and modify instruments (it has bridge that has too narrow a spacing for the neck). The return policy through DHL is a total pain (you have to schedule a pickup and they supposedly have to examine the contents, Moronic).

I purchased a Hagstrom bass guitar case. It shipped within 24 hours and arrived in the USA a few days after that.

I had a couple questions along the way. I received responses very promptly.

I would be comfortable doing business with them again.

Bought a resonator guitar paid by…
Bought a resonator guitar paid by credit card guitar arrived but cracks a long the side of the neck appeared where the frets go in.phone gear 4 music they had it picked up today by ups no recipte left for me but have him on door ring camera scanning bar code on box and taking it to his van

No idea when the new replacement will be sent out.I asked if a new one could be sent out with ups as they pick up the faulty one I was told no

So now I wait and it looks like it will be next week as its may bank holiday
Well this was a first buy for me at 70 and will not be buying of this company again ever

Date of experience: 27 April 2023

I should have read the reviews first. I've chosen this company for promised fast delivery, order shipment notification came in one day, but UPS tracking didn't work. Waited. In didn't work at the date of the scheduled delivery. Called the customer service - the item wasn't shipped, they didn't know where it was and seems no one really cared! Money charged - deal is done. Now I already bought in another store and use the piano. I told them I no longer need it and asked to cancel the order and proceed with the refund. They response is ridiculous: we'll first figure out what's wrong with you order and then HOPEFULLY proceed with your refund or just ship it to you if we find it. Hey guys! I don't need the order anymore, I don't need the shipment, you didn't sell me anything - you just robbed my account for €600. Never ever!

I have found this company a nightmare to deal with. Ive had to threaten legal action. After promising a refund having failed to deliver they now say it was delivered despite my receiving an email saying their courier couldnt deliver. In my opinion they are untrustworthy and im still waiting for a refund for a piano!. Of note they asked me to fill in a form saying i didnt get the delivery after sending an email saying they couldnt deliver and after promising a refund. This has dragged on weeks. We are now in january and i was promised delivery around 13.12.12. Still no refund no delivery and i even offered in the process to pay for delivery. In my experience nightmare.

Emailed the company to enquire about a product and got a short reply explaining I should contact the manufacture myself, I said I wasn't able to and if they could to which they replied with just a phone number in the email.

Lazy.

Bought a rode mic from them its been about a year and the mic has just randomly stopped working, i wouldn't have paid £300 for the whole kit it came with if i knew it would be broken so soon, thank you to this site for allowing actual REAL reviews and not the paid for ones gear4music prefers to use on other not trust worthy pilot sites.

Prices seem good but customer service is terrible. I vowed I would never buy from gear4music again after one particular farce and would recommend that anyone who is considering them would think twice. I also have reason to suspect that they sold me a fairly expensive speaker system (which is now fully broken) as new when it was actually B stock. I can't prove anything and having previously done battle with their returns process, I have had to cut my losses. Don't be lured in by their prices, you will pay more in the long run.

Bought a bundle pack £339. It was unsuitable so all was returned at a cost of £12.49 which I agreed. Only got £237.64 credited to my account and a further £73 and then £15.69 was taken OUT of my account instead of refunded. After numerous emails and telephone calls and sending them screenshots of my account, they still insisted they had refunded the whole amount. Finally I have had to get Amex to start proceedings. Will NEVER use them again.

I was unhappy with a keyboard stand bought as part of a package deal as it does not securely hold the keyboard which is dangerous for my five year old. I have been told it will cost £6 - £7 to return despite the product being completely unfit for purpose and worth less than £15. I spent over £200 and they won't return. They openly admitted on the phone the stand was far from stable and keyboards would wobble and yet there is no mention of this in the product description. Terrible service dreadful company.

I ordered a marshall amp. Said they had stock. Then 3 months of excuses as to why no delivery. APRIL TILL AUGUST no amp. Written excuses about covid causing issues. I cancelled 10 days and still no refund. I ordered the same model amp on Amazon 2 days later my son plugged his guitar into a brand new amp. Amazon had 3 dozen in stock. He was Gear4music said supplier was short staffed and back logged. Amazon 2 day.

I tried to cancel an order within 8 hours or of making it only to be told that the order had ‘already been dispatched.' I found this hard to believe as I made the order at 10pm.
When speaking to another member of staff I was told the order ‘was in the van' and could not be cancelled. The policy of this company is clearly ‘we do not allow you to cancel an order'.
When I asked for the name of the manager I was told he was called ‘Junior'. No surnames we're given as the member of staff "didn't feel comfortable" sharing full names!?
Unbelievable. I could not be transferred to anyone nor could I get any more information. About the manager of the company. I will now have to return an item which I know has not yet been dispatched. This is clearly how this company works in the hope that people won't bother returning items.
I won't use them again and am astounded at the secrecy surrounding the managers.
Disgusting customer relations.

I sent my keyboard during the warranty repair, and not only they do not help (THEY ASKED 350 POUNDS FOR REPAIR!), but my keyboard was sent back to me with a couple of broken keys and a crack! Eventually, I had to look at what was going on with it myself, I had only to connect the sockets inside of the keyboard together and it works again (As Simple As That) But they damaged my keys (two keys) and it is beyond repairable. They are trying to SCAM people's money with the repair service and the warranty is void from the start. What a hideous company! Please do aware of the website and do not trust them.

Considering their email address keeps coming back as invalid makes any purchasing questionable.
Also, potential purchasing consumers should be aware that most, if not all products are considered "B Products." However, being unable to contact this company for information also adds to the apprehensiveness towards making any purchases.

You might think you would get a better customer service because you paid more to buy from these guys. Absolutely not! I paid £300 for a keyboard instead of £250 from their competitors based because they claimed they would deliver in two weeks. That date got pushed back twice. I said if you do not know the date you should be more conservative on your. When he couldn't give me a date, refused to adjust his price, couldn't tell me why my emails are being ignored he put the phone down. Of course I cancelled my order with pleasure.