GateCraftersReviews 42

Gate Crafters (aka Web Direct Brands) put together a package for a gate opener that included a solar panel. I contacted them after having problems with the gate opener and they referred me to the manufacturer. The gate manufacturer informed me that the solar panel Gate Crafters sold me did not have enough wattage for the package they put together. Gate Crafters refused to make it right even though I was willing to pay the difference. Even worse, they were incredibly rude about it. I regret giving them my business and would recommend finding a different distributor if you are considering purchasing anything from them.

Ordered a board for a Patriot gate opener thinking that it would work in my system from GateCrafters. Got an Email from Web Direct Brands saying the part was backordered by a week or two. Did not know who Web Direct Brands was. Received the board a week and half later and knew when I opened the box it would not work. Contacted the company, Web Direct Brands, for a return and they said that per company policy they do not take returns of boards. They sent me a link to their return policy. Had to read the fine print over and over again to find the words of "electrical parts" as not returnable. If you are going to order from this shady group, better triple check that what you want will absolutely work and is the right part. Never have had an issue returning wrong parts before. Be warned.

The issues, excuses and put-offs are waaaayyy to many to list. Take this for what it's worth. Do yourself a huge favor, preserve your blood pressure and sanity. STAY THE HELL AWAY FROM THIS COMPANY!

I ordered my gate February 9th and was told it would take 6 weeks, I got it at the end of July. I ordered it when I did so I could install it when the temperatures were cool and the ground was soft. I ended up installing it in 105 degree Texas heat in the middle of a 4 month drought. Also when they shipped it they contacted and told me they needed $425 + $80 shipping for the post to mount the gate on. I contacted them and told them their website says the post are included. They contacted me again and told me they needed the additional money or the wouldn't ship the post. I told them if I didn't have tracking numbers by 5:00pn I would file a dispute with my credit card company and they could sell their custom made gate to someone else. After that they sent the post that day. Below is from their website.
Specifications Top of Page
Your slide gate kit includes:
2 qty 3x3 steel posts with brackets pre-welded for trolleys and rollers
Sliding trolleys
Rollers

Sent the wrong type of electric eye. No wiring. Short wiring. Wrong receiver not paired with control board. S. o.# *********

The communication has been good, but ive been strung along, promised the GATE POSTS, and after 13 months i still have no posts. Utterly dissatified.

I bought a GTO gate opener 2 yrs ago. I've had nothing, but problems with it. Gate crafters will not help, will not stand behind the product, will not back the warranty.
When I called for help I was put on hold for an eternity. No one is interested in solving the issues.
Do not buy from them.

I want to leave this review based on my factual experience with GateCrafter! Anyone who reads this review and other reviews on this company should decide rather to use GateCrafters or not.
To begin, I purchased a double gate and universal gate aculater April 18th 2022 I was told by the salewoman who sold me the products, that the fence will take a month or 2 to be shipped, but that the gate aculater would ship mid may. On June 2nd I called the sales woman and left a message "asking where we are on my order, no return call", ok I thought, maybe she is on vacation. I let a week go by and called back on June 8th no answer went voicemail. Well, after reading the complaints about GateCrafter I decided to call my credit card company and have disputed this charge due to my belief Gate Crafters may be out of business I don't know this, but something is not right.
In closing again, please make your own decision about this company, I just wanted to share my factual eperience with them. I will be going with another company!
Good Luck!
Burke D

Customer service lady Rude, aggressive and refused to answer any questions. Really bad company.
Waited 11 weeks for my gate and cant give me an answer. Go to a different company.

I'm reading the reviews and I can't believe they are talking about the same company.
I purchased my gate 5 or 6 years ago. The customer service dept was great in assisting me
With the installation. Each time I reached out to them over the years they were extraordinary.
They are one of the best DIY companies I have ever worked with

I had a Liftmaster LA400 that I hadn't even purchased from GateCrafters and told Tony this when I reached him for tech support over the weekend. I would have paid a good deal to get help. He looked at my pics and questions and with some work on my part, I got the unit up and running. I have now purchased some additional parts from them and will be a good customer They also have sales people and you can't get anything close like their tech support and knowledge. Tony went way above and beyond to help me like a good samaritan and I am grateful for that.

Ordered my gate April 29th 7 weeks later still no gate.
Told me I didn't finish my paper work, which is bs.
They had the completed drawing and they took their down payment out of my account.
They dont answer phones etheir after you place a order was put on hold for 2 days off and on.
Go elsewhere save yourself alot trouble.

Finally got my customers gate, damaged of course. Tons of paint damage from poor packaging and worse handling during shipping. Called them about this, was the first time ever that they actually answered without having to leave a voice mail. Was shocked. I restore cars and power coat a lot of parts, this looked like a paint job not powder coating, which I have never seen peel off like that.
Having my powder coater verify what it actually is.
Need to return their shipping brackets, no label for return or instructions, and the box provided looks more like a hundred rolls of packing tape than a box, definitely not useable.
Still the worst place I've dealt with online, as always buyer beware.
Taken over 5 months to get gate to job site.

Ordered your product in late July.
Recieved and installed. Bad circuit board. Emailes for help. Waited 7 days. Called again, waited 4 days. Got tech to call me. Confirmed faulty board. Sent new board. Faulty again. Called for refund. Delays in response to issues put me past 30 day return policy. Supervisor passed me off to CS who asked for board to be sent for inspection. Done and tracked. This all took 3 months. Now in January I have heard nothing regarding my dismal purchase.
Lost customer after wasting 650$. No assistance, no followup, no courtesy, unprofessional and very scam like.
I am contacting law firms in the area to sue this group.

Purchased a liftmaster telephone entry system (expensive). Worked initially, but developed problems. Spoke with liftmaster tech, ran requisite tests, received a warranty return authorization and eventually returned to gatecrafters under warranty for a repair/replacement. That was over a year ago. Nothing came back. Calls and emails went unanswered. The few times I got through to anyone at the firm, I would be referred to my "sales agent" who had multiple excuses ("factory down between model runs...", or "... we'll take care of it." Eventually nothing. If I knew they were just going to keep my expensive device, then I would have taken it to a local repair shop. Now, I'm out the entire value. Their promos are glitzy, but you can do much better elsewhere. Avoid.

Gatecrafters believes that customer service is dismissing complaints and then putting much more effort into erasing the bad reviews that follow instead of acting to settle those disputes.
Some months ago I had a dispute with Gatecrafters about returning a part that would not fit my gate controller.
They would not help me. Ignored emails, refused to consider my request when I called their support number.
Then I discovered that while they dismiss customer complaints, they devote a great deal of energy into blocking negative reviews.
Shortly after my 1 star review was posted, they used a review cleaning service to try to delete it. The service demanded 2 separate edits before letting it remain posted.
Now several months later they made a new attempt to silence my review- THEY CLAIMED THAT THEY HAD NO RECORD THAT I BOUGHT ANYTHING FROM THEM.
I actually had to provide an order confirmation and invoice to prove that.
Disgraceful.