I ordered replacement parts for a gate opener. They send a receipt and a slick looking customer service email from a guy named Bill, all from a donotreply address. No follow up shipping information is ever sent, for 10 days... The chat feature on the web site does not work. The phone numbers do not lead to people, or answers. Bob's phone number goes to Bob's phone mail. I am now disputing the $350 charge on my credit card.