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Gate.io

How would you rate Gate.io?
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Ukraine
1 review
0 helpful votes
Follow Євген Р.
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My Best Choice
December 18, 2023

Fantastic cryptocurrency exchange with a wide range of features that cater to both novice and seasoned traders. Its user-friendly interface, diverse selection of coins, low trading fees, and robust security measures make it a top choice for anyone looking to buy, sell, or trade cryptocurrencies. The platform's regular campaigns and promotions also provide users with opportunities to earn extra rewards and bonuses. Overall, Gate.io is a reliable and trustworthy exchange that provides a seamless trading experience.

Date of experience: May 8, 2023
GB
2 reviews
6 helpful votes
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Impossible to withdraw
October 19, 2021

I found it impossible to withdraw my money safely. Firstly the minimum withdrawl limits and commission are too high (ETH minimum withdrawl is almost $400, commission $40 at the time of writing). After adding more money to hit this minimum I then had to provide my mobile number. The final straw was them asking for me to upload identity documents, something never required to invest. After reading other reviews of mistrust and money going missing, I decided the site was too untrustworthy to risk doing that. Support have made it clear they cannot help with this so my investment is stranded. I wouldn't recommend investing here as I wouldn't be confident your identity documents would be safe with this company.

Date of experience: October 19, 2021
Ohio
1 review
0 helpful votes
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Customer service
January 8, 2024

The customer service isn't real, they are a bot that closes out the chat and won't answer questions.

Date of experience: January 8, 2024
Gate G. Gate.io Rep
10 months ago

We are sorry for any inconvenience you may have experienced. If you have any issue,Please directly email a request to support@mail.gate.io, and our support team will assist you. If you have already submitted a request, you can also provide your UID or ticket number. We are here to help you and are committed to resolving the issue as quickly as possible.

Greece
2 reviews
8 helpful votes
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I bought ETH from them and I never received it even after filing several compliants which I never received any response to not until I reported to reimburse solutions. Tech was I able to get my money back... No ETH was ever received.

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
Follow Alireza S.
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I sold my crypto currency last month ago and never came into my account then emailed customer service and never leply me back

Date of experience: April 5, 2024
Gate G. Gate.io Rep
10 months ago

Sorry for any inconvenience that you have experienced. We just checked your ticket number provided, and the old ticket already closed automatically by our system. If your issue still not be solved until now, we suggest that you can submit the new one with more details to our support team via support@mail.gate.io; thanks for your understanding and cooperation!

Pakistan
1 review
0 helpful votes
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Totally trash service,
November 29, 2023

Had worst experience with Gateio. Totally trash service, They have really pathetic customer service,

Date of experience: November 29, 2023
Gate G. Gate.io Rep
10 months ago

Thank you for reporting the issue to us. Your feedback is very important to us as it helps us constantly improve our products and services. Please submit a ticket to support@mail.gate.io or you can tell us your UID/TICKET NUMBER.then we can deal with the matter as soon as possible. Thank you for your continuous support of Gate.io!

Australia
1 review
1 helpful vote
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Stay Away
May 14, 2023

Run away from this bogus service. They are morally corrupt and I nearly lost all I had. Elated fortchester handled and reimbursed all from their clutches

Date of experience: May 14, 2023
Germany
1 review
1 helpful vote
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On August 9,2023, I made a purchase of USDT cryptocurrency using ZEN cards. ZEN account debit amount PLN 4,500 / amount of purchased stable coins 1093,423USDT.
A moment after the purchase, I tried to collect the purchased USDT and transfer it to the private wallet. Gate.io has blocked my funds purchased from them and is preventing me from doing so payment of USDT purchased from them.
I would like to add that I have undergone full KYC3 verification on this exchange.
Despite this, in order to unblock the funds, the exchange requested bank statements from me and credit card selfies.
I provided them with the required documents, but still the funds have not been released a the exchange avoids contact.
Worst of all is the fact that it was delivered to them by e-mail, the documents were made publicly available on the exchange's website.
Anyone in the world, even without having to log in to the exchange, can download them.
In the following days, I intervened many times by writing tickets. In addition I joined the gate.io group on telegram. In this group, I met people who have similar problems and wait for the money stolen from them 2 weeks or so half a year with no results.
The situation these thieves create is analogous to, for example, this one. I come to the car dealership and buy a car. I pay cash at the cash register. Then the salesman says he won't give me the car until I provide my bank statements, photos etc. I deliver all of that. Then the car dealer posted my papers on the board and still refuses to release the car. Simple plain theft. Only then can you come with the police. It's harder here.
Stay away from these scammers.

Date of experience: August 14, 2023
Gate G. Gate.io Rep
10 months ago

We sincerely apologize for any inconvenience caused by this issue. Your case has been recorded and directed to our specialists for further handling. Kindly submit a request via email at support@mail.gate.io, in which our support team will assist you in resolving your issue.You can also provide us with your UID or ticket number if you have submitted one.then we can check and keep updating for you.Your understanding are highly appreciated.

Bangladesh
1 review
0 helpful votes
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gate.io is now one of the top crypto exchange in the world. This exchange performance is awesome. I love to trade btc, in this exchange i can trade btc without any fee. Isnt it awesome? Also i can trade lots of meme token in this exchange. Their future trading is awesome and reliable.

Date of experience: August 31, 2023
Nigeria
1 review
0 helpful votes
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One of the standout features of Gate.io is its low trading fees. The exchange charges a flat rate of 0.2% per trade, which is lower than many other major exchanges. This makes it a great option for frequent traders who want to keep their trading costs down

Date of experience: April 20, 2023
Brazil
1 review
0 helpful votes
Follow Manassés F.
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For three years I have been using the services of the renowned Gate.io crypto platform. You might be wondering, 'What sets this platform apart from the many competitors in the cryptocurrency market?' I answer: it's simple. Gate.io is one of the largest and most qualified crypto platforms available. It was also the first to perform a proof-of-booking audit, which made it a pioneer in offering a 100% guarantee. In addition, the platform is user-friendly and friendly for both experts and beginners in the cryptocurrency market, offering a wide range of investment options. In short, if you want to be part of this thriving crypto market, give yourself the opportunity to join the great Gate.io family

Date of experience: May 27, 2023
California
1 review
0 helpful votes
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I recently had the opportunity to register on the gate.io platform as a resident in Spain, using a Spanish IP address and providing my KYC verification with my French passport. My actual residence in Spain, subject to Spanish laws, should have allowed me to fully enjoy gate.io's services. However, my initial experience with this platform proved to be perplexing.

Despite my clear status as a Spanish resident, it's worth noting that Spain is not on gate.io's list of restricted countries, but France is. Nevertheless, gate.io imposed restrictions on me due to my French passport and alleged inconsistencies with my IP address. This situation caught me off guard as I had never encountered such restrictions in the 30 years I've spent working on the internet.

My attempt to communicate with gate.io's customer service was not fruitful. I tried to explain my situation, emphasizing that my residence and interests were now in Spain, but the response I received was disappointing. There seemed to be a lack of understanding and flexibility from the customer service to address this complex situation.

In summary, my initial experience with gate.io was marred by unjustified restrictions as a resident in Spain, which is not a restricted country. The customer service failed to resolve these issues satisfactorily, leaving a negative impression. I hope that gate.io will reconsider its policy to accommodate legitimate residents of Spain who, like me, are currently facing unjust hurdles in using their platform.

Date of experience: October 4, 2023
Gate G. Gate.io Rep
10 months ago

We are sorry for any inconvenience you may have experienced. Please email a request to support@mail.gate.io, and our support team will assist you. If you have already submitted a request, you can also provide your UID or ticket number. We are here to help you and are committed to resolving the issue as quickly as possible.

Indonesia
1 review
0 helpful votes
Follow Eddie P.
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Gate io is very trusted cryptocurrency platform exchange,easy to use,many choice coin/token, many event airdrop dan rewards. Join gate io social media and be a part of gate.io events: https://t.me/gateio_en
Twitter:@gate_io

Date of experience: August 31, 2023
Chile
1 review
0 helpful votes
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A great exchange
April 4, 2023

Gate is an excellent platform that offers a range of features to its users. From startup, mining, stacking to NFT market, there is a lot to explore and earn passive income. I highly recommend using Gate for trading as it provides a seamless trading experience. One of the best things about Gate is its easy-to-use app that allows users to trade on the go without compromising on the trading experience. The platform offers a variety of products to choose from, making it an ideal platform for both beginners and experienced traders. Overall, I would say that Gate is a great platform for anyone looking to enter the world of trading and earn passive income.

Date of experience: April 4, 2023
Egypt
1 review
0 helpful votes
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Gate.io
July 15, 2023

A wonderful manufacturer by all standards, God willing, very strong. The gt currency is a strong and safe currency. I think it will achieve very high goals with the platform. They will fly and reach number 1 in the world in strong and solid digital currency factories. We will go to the moons

Date of experience: May 30, 2023
Ukraine
1 review
0 helpful votes
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Low commission, a lot of cryptocurrencies, it is possible to withdraw to a current account or to an exchange payment card supported in many EU countries. For beginners, there are guides and tips. Convenient online display of quotes, there is cloud mining, ETH2.0 staking, work with contracts of various types, regular spot trading, there are promotions and airdrops. In addition, the exchange has a very convenient website and application.

Date of experience: June 30, 2023
Australia
1 review
0 helpful votes
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I trust this website,
November 4, 2023

I trust this website,
I've been with them for years and my friends and we never had any issue.

Date of experience: September 23,2023

Date of experience: September 23, 2023
Indonesia
1 review
0 helpful votes
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Good exchange
June 3, 2023

I love this apps so much, easy to used,, I'm newbie on crypto, but gate io guide me with learn fiture. Trading fee also low, many campaign. I can say gate io one of the best exchange

Date of experience: June 2, 2023
Ukraine
1 review
0 helpful votes
Follow Строгий О.
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Hi, I'm very thankful to gate.io for their excellent service! There are so many advantages, that I couldn't count! Also I hope, that my review will be important for everyone. I like gate.io

Date of experience: June 22, 2023
Nigeria
1 review
0 helpful votes
Follow Oluwaseyi O.
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Gate.io is a platform with excellent security measures and a user-friendly interface. The platform takes several measures to ensure the security of funds and personal information, such as two-factor authentication (2FA), SSL encryption for all communication, and a multi-signature cold wallet system to store user funds. This guarantees users' confidence that their funds and personal information are protected.

Ease of use is another critical factor that makes me want to use Gate.io as a preferable exchange platform. The platform offers a user-friendly interface that is easy to navigate, even for beginners like me in the cryptocurrency trading space. It also has a wide range of trading tools and features, such as limit orders, stop-loss orders, and trading charts, users can make informed trading decisions.

Moreover, Gate.io is available in several languages, making it easily accessible to users globally. Additionally, the platform provides a mobile app for both iOS and Android devices, allowing users to trade on the go.

In conclusion, Gate.io is a trustworthy and secure platform that provides a user-friendly experience for trading cryptocurrencies. With its advanced security measures and easy-to-use interface, it is an excellent choice for both beginners and experienced traders.

Date of experience: April 4, 2023

Overview

Gate.io has a rating of 2.2 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gate.io most frequently mention and customer service. Gate.io ranks 88th among Cryptocurrency sites.

service
25
value
21
shipping
17
returns
16
quality
21
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