website thubmnail of GameTime
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New Jersey
1 review
3 helpful votes
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Disappointed son!
April 26, 2022

Wow, purchased tickets only to be told later the tickets are no longer available. Now my son is completely devastated that he can't go to the game. Why do you put tickets up for sale and charge people, then decide you don't want to honor the sale?
Beware of horrible business tactics.

Date of experience: April 26, 2022
New Jersey
1 review
5 helpful votes
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Scam artists
June 26, 2022

I purchased four tickets to the Braves dodgers game for 792 dollars and was promised all week the tickets were being transferred to my Ticketmaster account. Not only did I never receive them and had to buy four more from a legit site. After asking for my refund all communication stopped. Stay away from these scam artists.

Date of experience: June 26, 2022
Florida
1 review
0 helpful votes
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Horrible experience
December 27, 2022

So I purchased two sets of tickets for a game, and only one set was able to be downloaded. After various emails with customer service proving that I was only able to download one set, customer service ended communication. Awesome experience you guys, will def let all my friends know if the horrendous experience

Date of experience: December 27, 2022
Canada
2 reviews
1 helpful vote
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Other then the tickets being in U.S. funds@ a Canadian event I"m happy.Its very easy to use. Quickly showed a friend while watching a Raptors game after 1/2 time we could have got seats for $56 ea in American funds thought):

Date of experience: May 13, 2019
New Jersey
2 reviews
1 helpful vote
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Great Options
May 23, 2019

Gametime is my go to ticket app. They have some fees but so do vividseats, stubhub, etc. There are always great seat options for cheap prices to go see the mets play. On top of that, the multiple times I've used them the tickets have always been legit. Definitely going to continue to use them for my ticket purchases

Date of experience: May 21, 2019
California
1 review
2 helpful votes
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Nerve racking experience with a positive outcome
January 25, 2023

I bought tickets for the 49ers/Dallas divisional playoff game on 1/14. I received an email that the tickets were on their way and that I would receive a ticket transfer email from Ticketmaster. There was no communication from Gametime or Ticketmaster. So finally on Friday 1/20 I sent an email to inquire about the ticket transfer. They said that sometimes the seller will wait until 24-72 hours to send me an email because of issues with counterfeiting barcodes. On Saturday 1/21 I still had not received a text or email. I chatted with 3 different people from Gametime. Each person told me the same thing as the email. Finally, the last person told me that there was an issue with the seller and that the tickets were no longer available, but they told me that they would find me tickets that were equivalent or better than the tickets I bought. Later that day I received a text from Gametime that my seats were upgraded but still no ticket transfer email. Finally on Sunday 1/22 at 7:00am(Game was at 3:30pm) I received the ticket transfer email. They were really good seats on the lower level 30-yard line. I would like to thank Vane, Casy and Keira for their help in assuring that I would have the tickets for the game. I had to be very proactive in communicating with Gametime in order to get my tickets. I read other reviews on here from people that didn't have the same positive result as myself. While there were others that had a bad experience and ended up with no tickets. Either way I don't think this is the way a company should do business. I feel like I was just one of the lucky ones.

Date of experience: January 23, 2023
Florida
1 review
1 helpful vote
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Summary of my complaint. I purchased tickets to a concert through Gametime. The artist has "postponed" this concert and whole tour for a SECOND time. No rescheduled date. Riding the legal term "postponed" like a champ. Tickets paid. No concert. Simple, refund my money. Gametime's POLICY does not allow that. This is not a situation where I am choosing not to go. THERE IS NO CONCERT! Enjoy your POLICY Gametime. Protect the artist/venue and not your customer. Stay clear of Gametime.

Date of experience: January 13, 2024
Arizona
1 review
2 helpful votes
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VERY EXPENSIVE SCAM!
March 31, 2024

Gametime is a scam. Their "all-in" tickets are $98.34 more than LiveNation and LiveNation tickets INCLUDE parking. LiveNation provides the tickets right away...lord knows if I will ever receive my gametime tickets. Can't return tickets for a full refund to my credit card - only gametime credit. Can't price match for cash difference, again, only gametime credit. THEY DO THIS INTENTIONALLY BECAUSE THEY KNOW THEY ARE SUCH A SHADY COMPANY THAT CUSTOMERS ARE EITHER STUCK WITH A gametime CREDIT & HAVE TO USE gametime AGAIN, OR BETTER YET THE CUSTOMER WILL JUST GIVE UP.

Date of experience: March 31, 2024
Minnesota
1 review
1 helpful vote
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Gametime is the scam of all scams. Charged me $68 for $30 tickets and said if I can find a lower price they would issue "Gametime credits" (ooh which dont expire) and if you ask within 24 hours, they might refund your order in... Gametime Credits! You'll never get your money back.
Well I found a lower price and it was on Ticketmaster.com literally the same website these chumps bought the tickets from, and then jacked on a $24/ticket service fee after adding 50% markup. I got conned into buying from them after searching for the event on Google and ONLY seeing 4 places that were selling the tickets, none of them were ticketmaster. So shame on Google for being a part of this scam.

Date of experience: January 23, 2023
Washington
1 review
2 helpful votes
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Don't choose them!
September 22, 2023

When I bought the tickets it didn't say they were no view seats. It did have the small eyeball but as a senior who hasn't purchased tickets in ages, I didn't notice the tiny symbol. I took my granddaughter to her first concert ever as a birthday gift. We couldn't see half the concert. Two different managers refused to give me any type of refund. Others in my section had a similar experience with StubHub and they were given a 50% refund. I'll use StubHub in the future! Neither manager cared at all that they were losing my business. Sad part is, customer service agents were great and agreed with me but the managers should be replaced!

Date of experience: September 22, 2023
Colorado
1 review
9 helpful votes
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Horrible
July 1, 2023

Two days before, they said I would have the tickets 2 hours before the performance (which is ridiculous). 3 hours before the show, got a text the tickets were no longer available. Paid for them 3 weeks previous. Ruined entire night. Horrible experience. Will never use again.

Date of experience: July 1, 2023
Florida
1 review
0 helpful votes
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I purchased the ticket For Luis Miguel in Tampa October 15 2023 they changed the concert to November 7 2023 ask for a refund they said no.Then they changed the concert to June 19 2024 and now to June 4 2023 I asked for the refund they said no they are a company that you can not trust

Date of experience: March 4, 2024
Florida
1 review
1 helpful vote
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Don't trust this company!
November 16, 2022

I bought Taylor Swift tickets and I asked when my tickets would arrive. I was told 3 hours before the concert. They never mentioned this prior to me buying tickets. That is craziness especially if coming from out of town. This sounds like a scam and I am sure I will never see these tickets. Now the customer service will not answer any of my email just ignoring my questions etc. very interesting but definitely a scam! They should be shut down for sure. Just don't buy from this place..

Date of experience: November 16, 2022
Georgia
2 reviews
7 helpful votes
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I accidentally purchased concert tickets in the wrong city and Gametime didn't lift a finger, I mean didn't help at ALL to refund or credit my account. Their words: Sorry, you can either give them to a friend or sell them. Sell them? I don't even have the tickets in hand until a couple days before the show. Thanks for nothing.

Date of experience: September 1, 2023
New York
2 reviews
3 helpful votes
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Awful scam
December 21, 2023

Spent $795 on three tickets to a comedy show. The tickets were transferred to my Ticketmaster account and one day later I got an email from Ticketmaster stating the tickets were obtained fraudulently and were not valid. I contacted Gametime and they would not refund my mo et. I had to contact my cc company to investigate and get my money back. Will NEVER use this website again. Total scam.

Date of experience: December 21, 2023
Florida
1 review
0 helpful votes
Follow Larry F.
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Stay away from this money hustling joke! Every purchase I've had with them, there was an issue. The latest was purchasing a seat 1 on the end. I get the transfer and it says seat 7. Gametime tells me they review the order and that's what I purchased. I would have never bought a seat 7 in my life. They do no not show you what you're actually purchasing until after you've bought and they have their outrageous fees. Look at the other reviews. They are rated a 1 for a reason. The 1 isn't for being an industry leader. Stay way from Gametime!

Date of experience: October 4, 2022
Canada
1 review
0 helpful votes
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FRAUD!
November 24, 2022

It's fraud. I purchased a ticket for $570, of course ca 748 CAD, and they drew 400 CAD more! Now disputing the amount through my bank. I asked them to correct this and they referred me to their FAN group! Ridicule!

Date of experience: November 24, 2022
California
1 review
0 helpful votes
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It's a SCAM!
October 2, 2022

Ordered 7 tickets for a Dodger game, around $2,000 and my order was accepted one week prior. Game time said my tickets would be ready the day of the game. They were not, they had been double sold. I was offered alternative tickets hours prior to the game (my group was already on our way) and I was told the transfer of tickets would take "a while". They NEVER came and I was told they "became unavailable". I happen to be watching the same offered tickets in another website and the owner was raising the ticket prices, presumably a negotiating tactic by the owner with Gametime to get more money. All 7 of us were literally left waiting at the park gates. Ordered similar tickets in STUBHUB and was able to download them instantly. I'm now waiting 3-5 business days for my Gametime refund. $2,000 are being held hostage as my nightmare continues.

Date of experience: October 2, 2022
Michigan
1 review
2 helpful votes
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0 stars
April 25, 2023

Would give 0 stars if I could. Account was hacked and someone purchased $1072 in tickets on my debit card in another state. Was told all ticket sales are final even if I didn't purchase them. Their advise was to accept the tickets and try and resell them to get my money back. Got into the account and there was a new York number attached to it...not my number. Gametime is a joke and does not protect their customers from scammers. Be careful if you use them

Date of experience: April 25, 2023
Georgia
1 review
0 helpful votes
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Ticket scheme
October 12, 2022

I bought five tickets for the Braves playoff game for $2150, they never transferred the ticket and kept making excuses all the way up until game time. We drove down from Tennessee three hours because they had we're working on it to get to the stadium and find out we had no tickets and we were going to have to buy a new ones.

Date of experience: October 12, 2022

Overview

GameTime has a rating of 1.1 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameTime most frequently mention customer service, purchase tickets and box office. GameTime ranks 221st among Sports Tickets sites.

service
78
value
77
shipping
56
returns
74
quality
75