G2A

I purchased what I thought was a Game Pass key, but it turned out to be an Xbox account. As soon as I noticed the mistake, I requested a cancellation and refund immediately. G2A ignored my requests and instead, the seller claimed they couldn't help. I was forced to open a chargeback via PayPal, but PayPal sided with the seller, allowing them to keep my money. On top of that, I still haven't received the product I paid for because it's on hold. It's been a frustrating experience with no resolution. I do not recommend G2A due to their terrible customer service and unfair practices.

Bought Heroes of Might and Magic VII from them. Download was problematic, took several days to get info to download. Then download speed was terribly slow, started telling me it would take 31 days to download. Did download but was about 24 hours. Installed programs and the Software was in Chinese, totally unusable by me. Contacted G2A and only response has been asking for more details. Contacted "seller" and no response. Trying to get refund but not optomistic unless Pay Pal comes through for me.

G2A.com is a pure scammer and thief. DO NOT BUY from G2A.com. Purchased PC software key does not work. They do not want to solve the problem and do not give money back. They keep asking me for proof and have sent more than 10 proofs and screenshots. It is club of thieves and scammers

Title says it all, I purchased a 1 year Crunchyroll Mega Fan membership and the code didn't work. I complained to G2A and they did nothing.

I bought a key, it was invalid. I opened a conversation on their website they never answered but they were very fast to answer in paypal and trustpilot. They didnt even bother answering me in their support website.

Unfortunately, I ordered the wrong thing from G2A. I thought I would receive a physical game of Super Mario Maker 2 - Nintendo Switch. Unfortunately, I did not pay attention. I made a mistake. It is not possible to return the received product unused within a few days. G2A does not seem to be able to empathize with the customer. Worthless company. Stay away. Do not buy anything from them.

There is no number to call and only tickets that can be filed. I've been waiting 2 weeks and still nothing. I'm going to have to file a claim with my bank at this point. I highly do NOT recommend this site. This incident occurred November. 10th, 2024

DO NOT BUY FROM THIS WEBSITE! I purchased a key from this website in November and it didn't work. I contact the seller and I don't receive any help. Only after 7 whole days am I allowed to file a claim. I file a claim with the G2a support group and after almost a week and some change, they contact me saying that the only way I can get a refund is if I go to the police and make a report!?!?! FOR WHAT!?!?! JUST GIVE ME MY REFUND! Keep in mind, I've already proved to the seller AND G2a that the code didn't work because I took screenshots of my trying to claim my code on my PC. All the proof that they need is in the chat but did they even try to read the chat? No! Did they look at the proof that's clearly dated, No! We're now in December and now they want me to go to my local police station and file a report!?!?! Ridiculous! DO NOT BUY FROM THIS SITE! Just wait for a sale on steam. Order# **************

I opted into G2A PLUS for 1 month, I set it NOT to renew after 1 month, I took screenshots for my own records of the website stating in multiple places that it will NOT renew and that I'll be missing out, etc. Only, when the month ended, I saw they charged me again and find my G2A account has been reactivated to be opted into PLUS.
Their customer service team only state that I once opted in so NO REFUNDS. No matter how I explain that I chose to OPT OUT they don't care - Obviously this is one of their scam tactics to get money out of people and hope they don't see the charges coming out of their bank accounts.

DO NOT buy from these! Zero stars
DO NOT buy from these! Paid for game and they put it on hold now I can't get my money back! They are ignoring me! Would give it zero stars if I could 😡😡😡
Ordered space marines 2 on Xbox and it's still on hold after pay review and they won't give me refund or game I paid for! Game is still on hold

This company is just a storefront, but they actively protect thieves and false advertisers who sell on their platform while giving them fake reviews so people buy from them. They will name their product (a Steam code) one thing, corresponding to an identical product on Steam, but then deliver something else and try to hide behind the fine print. Their "customer service" is wholly unhelpful and exists solely to protect their bad sellers, not to help customers. Avoid this company, and if you do risk buying from them avoid seller "Intergalactic".

I purchased a permanent desktop version of Adobe Acrobat Pro 2020 from G2A.com. I purchased in January 2024. I received an error message from Adobe that my license was already in use by someone else. I asked G2A for another set of license keys, which were originally provided. The second set of keys was also invalid. I still have not received a refund. Be very careful!

Yep. They are refusing to unsuspend my account unless I send selfies. I have provided the information the need, but refuse to send selfies and told them my valid reasons why. Instead of helping, they tell me I'm a terrorist or money laundering person,l that has rejected their help. The only thing I rejected was a request for a selfie.
One apple gift card (low value) is apparently enough to fund terrorism.

I bought a key that not only did not work, but was in a foreign language from a seller called TFAGames. When I attempted to immediately refund, they ignored me and closed the conversation. When I brought the matter up with G2A, they defended the seller, and would not refund the key, before also closing the conversation. Buyer beware: this company takes no responsibility in what is listed on their website.

I bought 3 gift cars and 1 didn't work.
When I complained to the seller he just pointed a finger to a random unrelated reason and closed the conversation.
When I asked for a refund of 1 of the 3 keys I got banned.
I contacted support they just said that I was banned, period, no support at all.
Now I'm feeling scammed and will have to dispute it on my bank.
I don't recommend anyone to deal on this platform.

DO NOT USE G2A THEY CARE ZERO FOR THEIR BUYER, site is made and ran by thieves. It's to bad I can't put negative 's. Vendor ripped me off for Res Evil 4 on sale, G2A took weeks to try n solve and these morons fix to that was to literally ban my account because I bought another copy of the game from Steam before steams sale ended but they're to dumb or too into stealing to look at the receipts I sent them as proof.

I've used G2A several times previously no issues. I had a friend who wanted me to come back and play Destiny 2, so they ordered me Beyond Light Deluxe. A month after the game somehow gets taken off my steam and all that's left is a notification that someone refunded the key and the item has been removed from my account. Can't contact the scam seller cause why would a scammer reply. 7 days later I try to the money back guarantee which I get replied to saying I need to go to a police station and file the theft and get official paperwork proving this and then they can start the refund process. I have never seen a practice like this and they did it cause 90% of people will just move on. So in closing, yeah it's just a scam website and you can't trust even high rated sellers.

Card has money but not properly activated. After trying to work with seller who takes days to answer between comments. I contacted G2A and they tell me only seller can fix it. Seller refuses. Stay away from this corrupt company.

I bought EA FC 25, the product was not working, I payd for it, the money was paid by paypal, after asking I got no answer, the they lead me from the support service to the account service and the other way around or didn't answer and just open Electronic Tickets. Thats no Customizing service.

N the end the money was gone and I couldn't use my game.@ g2a: before you ask again: in ticket icket ID: SQMQ-******* you find all information. I don't know why you close it.

Bought a windows 10 key from here and would not activate, called Microsoft to confirm, they confirmed it as an invalid key already in use. Company has been rude and is fighting to not refund my money! Stay away from these scam artists!