About the Business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
FWRD has a rating of 4.8 stars from 386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 50th among Women's Clothing sites.
Instant Feedback
The website and shopping experience was perfect. Fast shipping
Experience was great fast shipping! Returned one item still waiting for return to come through to my cc.
Website was easy to navigate and shipping time was super fast.
I had a question for the customer service team before I placed my order, they were very prompt and helpful, and even followed up after I my order was complete.
Wide range of products. Happy to get some discount on my 1st purchase on the app. Item was delivered quickly.
Excellent. Easy purchase and quick delivery. My daughter in law loved the sunglasses.
Easy website to use! I received my dress when expected! It fits great. Also the email notifications were helpful when package was out for delivery.
I had ordered a hoodie in L size. While the email confirmation says L, the tag on the hoodie says M. Returning it!
I needed a dress last minute for an event and I ordered the dress on Thursday. It was at my door by 10 AM the next day excellent customer service and the dress was stunning!
Very pretty dress by Love Shack Fancy. The fit is perfect. Shipping was quick. Thank you for the great service.
Always easy, quick shipping and easy returns.
Customer service is helpful.
Site is well designed and navigating is easy.
The customer service team is exceptional, consistently providing attentive and knowledgeable support to ensure a positive experience for every client.
Luv fwrd. My go to
Love the selection, how quickly things come and how fast I get a refund
Wonderful service with fast shipping. Good customer service and good prices.
I have no recent contact with the FWRD team. My past communications with the FWRD team has been timely and helpful.
The experience was fast and easy, but hated having to pay duties or customs on items that is just from the states
Shopping with FWRD there was an easy Checkout process and fast shipping. Which means a lot to a customer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members