FunchattReviews 10,901

Dear Bradley,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

You can use the Search option at the top of the list of the users, registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in a person.

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Garyth,

Thanks for sharing your feedback.

We’re sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@funchatt.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Support Team

Dear Customer,

Thank you for taking the time to share your concerns!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Trusted Member sign.

Therefore, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@funchatt.com and we will review the case.

We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned.

Best Regards,
Support Team Funchatt

Dear David,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@funchatt.com in order to learn the details.
We would also greatly appreciate it if you decide to review the feedback.

Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Ken,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, kindly note that some websites may have some similarities, however, they differ in some ways as well. If you wish to check whether you have been a member before, you need to contact customer support via support@funchatt.com.

Please, contact us via support@funchatt.com and share all the details regarding your feedback of the platform that you rated 2 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Chris,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

You can use the Search option at the top of the list of the users, registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer to see in a person.

Please, contact us via support@funchatt.com and share all the details regarding your feedback of the platform that you rated 3 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Wildace,

We appreciate you taking the time to share your point of view. Your feedback is what motivates us to improve!

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

If you have any questions related to our service, please contact us via Support@FunChatt.com.

We are always at your service.

Best regards,
FunChatt Customer Support

Dear Customer,

Thank you for your comment on our website!

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at support@funchatt.com.

Best Regards,
Support Team Funchatt