Funbikes has a consumer rating of 1.56 stars from 27 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Funbikes most frequently mention customer service, trading standards and user error problems. Funbikes ranks 70th among Bicycle sites.
No positive highlights yet
I have to speak as i find and after purchasing a quad for my grandson it was used for a very short period of time and then it stopped. I went on and read some of the reviews and thought i was going to have dramas to the enth degree. I spoke to their tech department and contrary to what some of the reviews stated the guy i spoke to was very helpful. Now i have a bit of an advantage in as much as i have an auto electrician to hand and after following the advice from their tech guy we set about in an attempt to isolate the issue. We found that it was the main electronic control box and i relayed that information to their guy and they immediately agreed to send the new part out. Okay not everyone has an electrician to hand but i must say i really can't complain about how they dealt with this and to put the icing on the cake i received the new part the very next day, it's now on and the quad is running as it should so all in all i have had a very positive experience with Funbikes and based on that i wouldn't hesitate to use them again.
See positive reviewsThis company is a full on joke I ordered a £600 quad for my son for his bday over a month ago and I email them and the useless customer service ie dumb ass tammy and to find out they have blocked mine and my partners numbers please do not buy from this joke of a company there stuff is faulty aswell and harms children
See critical reviewsTip for consumers:
Don't bother, if you want to be spoken to like dirt, please read my review
Welcome to Funbikes. Established 2001. From Quads, Scooters, Buggies; Mini Motos to Pit Bikes. See our Price promise. Click to buy online or call now 01664 498 640.
Our company reviews all our feedback and buyer comments and we actively adjust our customer services policies on a regular basis based on your feedback.
So firstly, please let us thank you for your review and comments. It helps us greatly in improving your experience and our customer services processes.
Unfortunately, we are finding it impossible with many of the review sites to be able to accurately locate a customer account or any history regarding your comments or communications.
We have no confirmed record of any customer experience fitting this review account, nor can we verify your exact identity from just your “user name” in our records. We would very much like to investigate your comments and feedback further and find you a satisfactory solution.
Would you please be kind enough to contact our customer support by phone on 01664 498 641 or at cs@funbikes.co.uk and we will look into your issues immediately.
Best regards
The FunBikes Team