Brodie A.

Last year I ordered a kids chaos 200w scooter for Christmas for my son. It never worked! Customer services asked for evidence by video of it not working. This was sent and a courier was meant to collect it to be fixed, this never happened. I lost £200. Fast forward to this year. I order a new scooter, adults chaos 1000w. Clicked express deliver for 21st dec. Didn't realise it was from 21st-5th jan. So after being told it would come on time I was then told it may not. So I opted to cancel delivery and drive 5hrs there and back to collect. I asked for my refund to be processed. I was told it was. I collected. I was then pressured by one of the shareholders to leave a good review online whilst I waited for my package. Now today I go on chat to see what happened to this refund to be told it is in a queue! A queue. After 5 days ago being told it was done. Then I'm told it's done again but I didn't believe it so I asked to speak to someone else who tells me it's been sent off for review. In other words it's still in the queue! Then I call up and as I'm explaining my issues the Customer service manager Andrew decided to tell me I'm aggressive but couldn't evidence why, that being lied to and has light by his staff hasn't affected my mental health and I shouldn't bring my mental health into it because they are helping me so can't be affecting me. I didn't realise he was a trained mental health practitioner As well. Being a member of the senior leadership team he should know better than to deal with vulnerable customers in this way! I am mortified as the treatment from him! As a woman of colour being called aggressive is something I don't take lightly as for centuries this word has been used to diminish our power and passion and turn it criminal and offensive and I will be escalating this problem as high as I can take it! I am absolutely sick to my stomach that a company I have used for years and given the benefit of the doubt too last year, would then chose to deal with me in this way. Shocking. I can't imagine the rest of the customer service team if Andrew is the one leading them!

Fun bikes you need to do better! Disgusting! I won't be returning April for my sons birthday or Christmas.