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Joanne N.

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Experience: Sports

Member since May 2020

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1 Review by Joanne

The most awful company we've ever dealt with. Bought a £500+ electric motor cross bike for our young son for Christmas. On Boxing Day things started to go wrong with it!

Since then he's only rode it on the garden at weekends for a total of 6 hrs and it has been out of action due to things breaking more than it has been ridden.
It has been returned twice for repair and although it's clearly not fit for purpose fun bikes have refused to refund or credit note the bike even though it is well within warranty. Funbikes have even acknowledged that the repair work performed by their technicians has lead to further faults but they refuse to take any responsibility. Finally we had to nag with more emails and phone calls to get them to return the bike to us, to find parts are still not repaired on its arrival.

So we are left with a faulty, dangerous bike that is not fit for purpose and our very upset son still has no Christmas present.
We will be looking for a more reliable, honest company to replace our sons Christmas present to a safer, better quality motorbike. Leaving us very out of pocket.
Funbikes will not be receiving any further custom from us when we purchase other vehicles in the future and considering we have 3 young boys all into motorbikes and quad bikes, that's many years of custom lost.
We have contacted trading standards and we will be taking the matter further.

As a company they are rude, have ignored our emails, not returned phone calls, have absolutely no morals and have not given us any satisfaction or confidence that this issue will not be ongoing. They make decisions solely to benefit their business not their clients, without any justification. Their products are cheap and poor quality and their customer service is atrocious. A total rip off!

Unless you want to waste your money on goods that only last a day and are dangerous, do not buy from this company!

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