Fullfitall

I received the return treatment as everyone else. I bought a swimsuit and have gotten the same runaround as others. I ordered another suit through Amazon, had to exchange it for larger size and got it done in days.

Not only did the swimsuit take almost 3 weeks to get when the website said 6-8 shipping days they said their warehouse was in China and it cost more to ship back for a refund so I was told to give them away. I'm out $68.00.

Their website return policy says that they allow 30 day returns for refund, but they will not provide an address to ship to and say they are in China and shipping will cost more than the product so I should keep it or give it away. $70 is an expensive lesson to research companies before I buy, but…lesson learned. I think a class action lawsuit against this company would be a great idea!

I received a swim suit which was not true to size. On requesting to exchange, with a copy of my order number full name and address.
I received an answer requesting these details, even though I supplied them.
Since my order arrived I've read so many bad reviews I do not want to put myself through what over people have experienced.
Lesson learnt. I will never deal with them again.
And I also thought they were Australian or at least had a warehouse here.
They also did not address the package correctly and said it was a ski jacket.

Instead of being offered a refund for 2=x costumes which I wished to return the email just said to keep them for no charge or donate them to charity! Totally unacceptable and I am still pursuing this with them. Completely different to what it says on their policy on the website.

I have escilated to mastercard to chargeback as company will not provide return address to get a refund for the unsuitable swimsuit. They say the postage is more expensive than the item so no refund or returns which contradicts the T&C's. Don't purchase through this Chinese company as they are misleading consumers with their terms on the.au site.

I purchased a swimsuit which I plan to return. I have contacted customer support service twice to ascertain the refund process and have not heard back from them. I realize I only have 15 days in which to return the purchase so time is important.
Why couldn't Fullfitall's refund policy be clearly stated on its website like most online vendors instead of requiring you email *******@fullfitall.com? Their refund process is inefficient especially when the customer receives no response.

I bought a swimming costume on April 4th,it did not fit and did not like material.
Have sent several emails to them asking for refund, offering me discounts and other things, which I have said I only want refund. They now do not answer my email.
Do not buy from Fullfitall

I ordered a swim dress which specified a complete swimsuit under the dress complete with mesh tummy control. There was just a thin dress, nothing under it whatsoever. I asked for a refund, but was told the return cost to China was more than the value. I pointed out that, under the Consumer Credit Act, they are responsible for return costs. No reply. I want to take out a small claims case against them, but no address.

The suit was ok but it didn't suit me. Wanted to return for a refund but it doesn't appear that that is going to happen. First time I've encountered this when ordering on line. Shame on you Fullfitall.

DO NOT buy anything off this company if you want a refund if they aren't suitable. Firstly on their website there is no way to access the returns and refund form. They talk about it in their returns and refunds policy but there is NO FORM. You have to email them, I got a response straight away with a request for my name etc. Fair enough. After supplying it I then get asked for the order number and what items I bought and why I want to return them. They are too big (all five of them - the L is very large). From then on NOTHING. Zilch. Don't buy off them, they are shonky as. I thought it was an Australian site (the return address if they aren't delivered is in Sydney) but I have since found out they are in China. I wish I had read all of the reviews before buying off them. I will now put a negative review on their facebook site and I guess I will then be blocked haha.

After 15 emails I finally get a return address sent to me
I did not receive one part of my order yet paid for it
The size 14 bra top to small and bottoms too big
Would not recommend their products at all
Serice was non existent.
The website had an AU but definitely based in China

Emailed them to return items, they gave me the address and I sent my parcel back tracked and signed, left it long enough then emailed them asking for an update on the refund, they told me a couple more days, I waited then emailed again and they offered me £20 back out of the £130 returns I sent and since I said no they have been ignoring me, on every platform, worst company ever

Not happy with their service. I purchased two swimsuits and only one arrived. I have sent several emails documenting the problems including the delivery paperwork. I have not had one response from fullfitall.
How can you advertise on FB and not be legitimate.
I just want what I paid for, surely that is not too hard. You are quick to take my money. Very very disappointed customer.

Chinese company pretending to be in Australia. Claim to have excellent customer service when they have none. Impossible to return goods or get a refund as they don't respond to emails. Blocked me on Facebook after I posted a negative comment on their site. Don't waste your money like I did.

Don't waste your money. Fullfitall is SHONKY as they come.
They'll send you (in my case) the wrong product then refuse to help you or give you a refund. AND you cannot generate a refund ticket as they website says. I regrettably spent up big for my first holiday in years only to go and buy something from an actual store instead. CRAP as all get out!

I've received no response from the e-mail (*******@fullfitall.com) to which one must send a return request. There is no way for a customer to initiate a refund via the website or from the e-mailed order confirmation. The policy on the website indicates a 30 day return window with free returns from within the US. This seems to be false.

They would not respond to my email requesting a return. I threatened to contact PayPal if I did not hear from them. Finally I get an email with their address. I responded with send a prepaid label. Haven't gotten it so I filed a claim with PayPal for a full refund telling them this is a fraudulent company.