• FulcrumGallery

FulcrumGallery

Overview

FulcrumGallery has a rating of 4.8 stars from 41,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FulcrumGallery most frequently mention customer service, great selection, and shopping experience. FulcrumGallery ranks 3rd among Art Prints sites.

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
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1
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What reviewers want you to know

Positive highlights

  • I was looking for African American art and found that and much more wonderful artwork offered by the Fulcrum Gallery.
  • Ordered from this company several times,, excellent prices excellent selections, and excellent customer service.

Critical highlights

No critical highlights yet

How would you rate FulcrumGallery?
Top Positive Review

“Creative and exquisite gift”

Jennifer P.
2/18/24

In my free time I devote all my attention to my creative hobby, painting. I have never taken any professional classes, so I create only for myself. But everyone knows that I have good taste, so if I need to organize a creative and exquisite gift for friends or colleagues, I always choose paintings or photographs on this site.

Top Critical Review

“Unreliable Shipping”

Leigh B.
6/1/21

I placed an order and received a confirmation email. I clicked contact us link and got the phone number and called customer service, only to learn that the shipping dates could not be expedited because fed ex would not guarantee over night delivery. I placed the order on Tuesday 6/1 and it will not arrive until 6/8 at the earliest and I needed it for a funeral on 6/4. Customer service was too eager to cancel my entire order...

Reviews (41,903)

Rating

Timeframe

Other

Reviews that mention popular keywords

fulcrum gallery (102) customer service (62) shopping experience (29) art work (22)
Thumbnail of user barrym417
3 reviews
0 helpful votes
January 13th, 2023
Verified purchase

Easy & straightforward transaction. Easy to use website. Excellent packaging for shipment. Delivered within the timeframe predicted. Very Satisfied.

Thumbnail of user lindar2924
1 review
0 helpful votes
December 6th, 2022

I wanted a picture of a Gardenia and chose this one and it was the perfect choice. I got the plexiglass as it was going to be used in my bathroom. If it were going in another room, I would have gotten the canvas with brushstrokes. My Mom wore a Gardenia in her hair and I wanted a memory of her. It's very pretty. White 1 3/4 Matte and silver frame looks more like Champagne color which was perfect to match the decor in the bathroom. Love it!

Products used:
Picture

Thumbnail of user marianner143
1 review
0 helpful votes
May 12th, 2023
Verified purchase

I ordered one of the Our Lady of Guadalupe pictures for my niece's Confirmation. The ordering process and the speed of delivery were excellent. The picture is beautiful! I particularly love the added brush strokes on the canvas. I was delighted to give this gift. Thank you!

Thumbnail of user reginam514
2 reviews
0 helpful votes
April 12th, 2023
Verified purchase

I'm very pleased with my experience. The picture came in a timely manner. Very well packaged. Picture is absolutely beautiful!. I will be shopping with Fulcrum again.

Thumbnail of user imapaulo3
3 reviews
1 helpful vote
February 8th, 2023

I'm a regular customer of FulcrumGaller. Yesterday I received one more picture of the animalistic genre. Beautiful painting, it was painted by my favorite artist. Now, I can decorate my kitchen with this picture

Thumbnail of user terryb180
Terry B.
6 reviews
0 helpful votes
November 7th, 2019
Verified purchase

The person I chatted with would not work with me at all on helping get the cost down on my very large purchase. He only would give me a 5% extra discount, when I know your company does 15%. I couldn't go higher than $300. I had to walk away from the chat, and was not able to get what I wanted.

Thumbnail of user donnab3209
1 review
0 helpful votes
March 25th, 2023
Verified purchase

Easy order process. Great selections for frames. Really good packaging. Fantastic product. Love it!

Thumbnail of user wandax
Wanda X.
1 review
0 helpful votes
July 4th, 2020
Verified purchase

First off this is a gift to someone who lost their best friend throughout their life to cancer. There's so many custom choices it's hard to decide and....I had to make some choices of what to buy now and what I want for later. I wish they had a place for "save for later". Had several things I wanted but needed to space out the purchases. A great and rewarding shopping experience. Thank you.

Thumbnail of user melisab14
Melisa B.
1 review
0 helpful votes
February 27th, 2020
Verified purchase

I love all the options that I was offered. I had a small promo code offer that took off about half of the shipping amount. That was a blessing since three framed prints were costly to ship back to me when they are ready. I cannot wait to get them and hang them in my new house. I haven't seen a reference to your website before. Luckily a Google search for one of these prints' named, it popped up. Yay! I was able to save a bit of money over Amazon that I can now spend on other things!

Thumbnail of user pamelat1022
1 review
0 helpful votes
August 21st, 2022

I purchased this print because a friend of mine saw it on feild of dreams. Not knowing the name of it i thought would be a big challenge. However it popped up from your gallery. Came unflawed. Thank you.

Service
Value
Shipping
Quality
Thumbnail of user leighb142
1 review
1 helpful vote
June 1st, 2021
Verified purchase

I placed an order and received a confirmation email. I clicked contact us link and got the phone number and called customer service, only to learn that the shipping dates could not be expedited because fed ex would not guarantee over night delivery. I placed the order on Tuesday 6/1 and it will not arrive until 6/8 at the earliest and I needed it for a funeral on 6/4. Customer service was too eager to cancel my entire order...

Tip for consumers:
Do not expect customer service to honor expedited delivery as it is stated on their confirmation email.

Service
Shipping
Thumbnail of user johnk598
John K.
4 reviews
0 helpful votes
May 24th, 2020
Verified purchase

Can easily design a picture with many options, frames, glass, multiple matings and color choices. Finished size given is awesome. With visuals, decisions can be made with confidence. Only thing that would make this better is being able to use phone to view choices in the space intended. Don't think having to give a phone number is necessary. No statement that personal info is not sold.

Thumbnail of user lafathiac
1 review
0 helpful votes
June 16th, 2022

Pleased. Though it took a little longer than (l) thought it would take. Was shipped in the correct container. Very pleased

Thumbnail of user lisac3998
1 review
0 helpful votes
November 23rd, 2022

The quality is less than Dollar store quality. They reatined $40 shipping charge and I had to pay $69 to ship it back to them. I had two choices...return it and get back a small amount of money or throw it in the trash. Do not order from them if you're looking for quality. Hobby Lobby and Kirklands have much better quality canvas prints than Fulcrum Gallery.

Tip for consumers:
They have a money back guarantee, but they retain shipping costs and the customer is required to pay shipping to return

Products used:
Canvas print

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauljennifer3232
2 reviews
0 helpful votes
February 18th, 2024

In my free time I devote all my attention to my creative hobby, painting. I have never taken any professional classes, so I create only for myself. But everyone knows that I have good taste, so if I need to organize a creative and exquisite gift for friends or colleagues, I always choose paintings or photographs on this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairb34
Clair B.
1 review
0 helpful votes
February 24th, 2020
Verified purchase

My art was said to be delivered on 2/15, but it was not here. I called to report that. You followed up with Federal Express. We were out of town 2/22 & 2/23. When we arrived home Sunday evening the package was at our door. It appears the box had been open as the staples were pulled lose, but it had been taped together. The good news is the picture is fine and my wife loves it. Thanks, Clair C. Beasley

Thumbnail of user allanw93
2 reviews
3 helpful votes
February 15th, 2021

Nice picture.

Delivery company left in driveway even thought there was a covered porch 15 feet away... during rainy snowstorm.

They offered to replace immediately.

Good folks.

Thumbnail of user pamp591
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Through no fault of Fulcrum, the cardboard tubing carrying my prints was mashed in transit. The prints were slightly creased, but under glass I don't think will be noticeable.

Thumbnail of user christines197
Christine S.
4 reviews
1 helpful vote
January 23rd, 2019
Verified purchase

It's too bad you don't offer free shipping, you would be more competitive than art.com and amazon

Thumbnail of user kathleenf64
Kathleen F.
3 reviews
0 helpful votes
January 14th, 2020
Verified purchase

pretty; fast delivery. all you can get on line are very small icons. This one is so much better than anything I imagined. really love it. thank you for offering such a great service.

Thumbnail of user dianam158
Diana M.
7 reviews
2 helpful votes
August 25th, 2019
Verified purchase

The product I waited for was not what I expected. I was not happy with the quality of the product. I was going to return it, but it cost half the price to return it. I am very disappointed. If I would of know, I would of just ordered the sticker. This was not worth the money I paid.

Thumbnail of user anitag116
anita g.
1 review
0 helpful votes
March 5th, 2020
Verified purchase

very easy to use site. Enlargement feature allows better viewing.Would appreciate brief listing of important colors as computer distorts color which is important in making a choice.

Thumbnail of user margaretb155
Margaret B.
2 reviews
0 helpful votes
June 16th, 2020
Verified purchase

Very good. However, I would appreciate a professional's advice on my frame and mat choices. Will you call me before filling my order?

Thumbnail of user kyliem48
Kylie M.
1 review
0 helpful votes
July 27th, 2020
Verified purchase

Fulcrum has lots of choices: subjects, colors, mats, frames, etc. I enjoy making choices. In this case, it was for a gift.

Thumbnail of user rickys51
Ricky S.
1 review
0 helpful votes
January 5th, 2020
Verified purchase

This order arrived in good time, but the frame was completely broken apart.
After much work, Ricky was able to fix it well enough to be hung on the wall.
The frame was so badly damaged in transit, but luckily the picture was still intact.
As lovely a piece of work this is, I think we should be reimbursed $100. for the cost of the frame. It would be the right thing to do.

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