FTDReviews 463

I had ordered flowers for Saturday the same day delivery which they said they could provide these services. Unfortunately I had got a measage saying that they couldn't deliver them until Monday. I thought to myself ok. Monday came and they were delivered. Paid $260.00 for flowers that in my opinion were not even close to the arrangement in the picture. I know that the arrangement cannot be exact. But problem is that the arrangement of flowers that was received looked a lot less flowers than the picture of flower arrangement in the picture you place the order which was very obvious. Also came in a cheap plastic tub. What a ripoff. Then I phoned customer service and they say they'll call you back within 24 hours but they don't call back. I'm very disappointed. Wanted add photos of what I got and what I Suppose to get but the file is too big. Don't waste your money.

$20 service fee for me to find a florist locally for a funeral.but all the florist are connected to you? You are just gross. And I will be back to see what you sent to my friends monther's funeral. Probably crap seeing the lack of stars you have.

They never delivered my order for my mom's birthday and still charged my card. When I asked for a refund they said my order wasn't in the system even though my bank statement showed that they received the payment

Ordered and pd for backyard party bouquet, ordered largest size for a delivery scheduled 5 days later. The piece was suppose to be an arrangement of colorful flowers in a wooden base. What came was 3 colors of flowers in a glass vase … could have done better with a grocery store arrangement. Pd over $110. This is wrong and horrible business

I ordered a gift basket on Friday, it was to be delivered on Saturday for a friend in the hospital. When I chatted with someone Saturday on their site, she told me the business was closed…. REALLY, it's a hospital. I canceled the order and got a credit, plus my friend will now NOT get the gift while in the hospital.
My very last time ordering from FTD. SERVICE SUCKS
B Skoler

My mom, who resides in another country and is not fluent in English, ordered me flowers from FTD for my bday. She was notified it was delivered on time, but it never has. They ignored her emails and eventually I had to call them and ask for a full refund. MY MOM IS STILL WAITING FOR HER REFUND. They offered no other form of compensation.

Despite verbiage of customer service, FTD falls flat in practice. I ordered flowers for my girlfriend and they never notified her of the delivery. The flowers cooked in the August sun of Arizona. I contacted them and they sent another delivery. My girlfriend was home but not notified again; the flowers wilted in the heat. I asked for a refund: no answer. I have repeatedly asked how to search for flowers without a vase. I finally got answer—"how to take care of tulips". Also, the exorbitant delivery charge makes FTD a poor choice. For proof, here's my Order # *******2117.

I ordered flowers for my aunts funeral since I couldn't be there in person to attend. I ordered them through the online obituary site and saw it was through FTD thinking they were reliable. Boy have they changed. I paid over $100 for an arrangement consisting of white roses, lily's and snap dragons but what arrived was daisies, lily's and hydrangeas... NOT $100 worth of flowers. NO roses, just filler flowers. Such a scam. They charge for a nice arrangement only to send a cheap one in its place. NEVER again. I'll call a florist and order direct next time. Very disappointing.
Pictures depict what was ordered and what actually arrived.

Very unhappy I was given an 11 hour window and delivery between 9 AM and 8 PM for flowers that were supposed to be a surprise for my wife after speaking to one of the employees at 8:30 AM and her supposedly called the florist and the florist claiming that they will be here by 1 PM I was skeptical but willing to take their work especially after the employee claim that they guarantee it if the florist says it will be here by 1 PM it's now 230 I called them back they claimed they never guarantee anything but yet they do you record your phone calls and they do keep notes but they can't seem to pull those notes up after being on the phone with yet another representative for about 40 minutes called the florist and said they would be here by 5 PM which didn't work for me I requested a refund unless you could be here in an hour he called the florist back and said the florist will deliver within the hour let's see the funny thing is for businesses they have a four hour window or specific time frame to deliver before residential it's between 9 AM and 8 PM how can that work when you want to buy flowers for a loved ones and you have to make stuff up to make sure they stay home when we want to go out and enjoy the day? Next time FTD make sure your workers don't see deep guarantee a delivery because dad brings one star from me and I'm sure it was from anybody especially when the delivery doesn't show up when it supposed

I have had an account with them and purchased many times. When the arrangements were pathetic at first, I thought it was a one time mistake. However, it kept happening. I don't think they expect the recipient to show the sender a picture of the flowers. Plus, their prices keep going up. When you contact them to ask for help... like, "how can I find when I need to renew my account?" they are very rude and short with you. Like not responding for over 10 min on a chat. When you need to ask for a refund because they made a mistake, they never get back to you. A few years ago, I loved having this service, but now, I would recommend any other florist other than FTD.

After 3 days of scheduled delivery date there are no flowers, no money and no answers from customer service

ALWAYS ORDER LOCAL! I ORDERED ON THEIR SITE ON LEGACY.COM AND ORDERED FLOWERS 5 DAYS BEFORE THE SERVICE, THEY NEVER MADE IT! I WAS SO EMBARRASSED! I WILL ALWAYS ORDER BY A ZIP CODE AND SPEAK TO A LIVE PERSON! I ONLY GAVE ONE STAR IF THERE WAS A ZERO THATS WHAT THEY WOULD HAVE RECEIVED.

I wish I could rate them 0 stars or maybe negative star review. They are so so overpriced with no refund after a delivery issue. They the acted as if it was bank's fault, cthey didn't care at all. Customer service via chat kept dropping out too. Worst!

As a small florist, I have tried to stay with FTD for over 3 years. They sell you their containers and promise orders if you have their containers and none or very few orders ever come. The cost of doing business with them if crazy - look closely at your statement, NOT what your rep promises. They are a rip off. I tried for months to GET OUT and FINALLY got it in writing that I was done with them April 30,2022. Guess what? Now they are not paying me the $1299. 98 that should have been deposited into my bank account on May 25, for services we provided in April, that's right, you have to wait almost a month to get your money. No one from FTD will call me back, they transferred me to credit and collections and they disconnected my call before anyone even answered and my rep is not responding. I won't stop until I get paid and get interest on my money as well. HOW DO THEY SLEEP AT NIGHT?!

I order d flowers couple times it was was good, I had a good experience i understand company went through difficult times.

Mother Bday flowers will not be delivered as FTD said they attempted delivery but no one home and would try again same day. My mother was home all day with screen door open. Contacted customer service who transfered me 4 different times and said they would deliver 2 days later. This is terrible service and delivery driver or someone at FTV was lying. Canceled order upon this news. This order was in the Fortson, GA area.

Awful ordered Mother's Day flowers for Saturday delivery. Got a notice of delivery but no flowers. After several attempts to call finally got through to a rep who promised to have the flower sent Sunday. Again no delivery as promised. Called Monday to complain and was offered a 40% discount on the flowers they were already two days late. I demanded a full refund and flower sent to my fiancé has an apology. Got the refund, of course still no flowers.

I ordered a bouquet for my mom for Mother's Day, spent $103.00, not cheap! I really wanted to surprise her, she probably hasn't gotten flowers in over 20 years, her husband is fighting cancer so I thought this was something that would really cheer her up, I was very excited!
Saturday came, they weren't delivered? Okay well then she'll get them on Mother's Day "nice"! Sunday comes I don't hear anything from my mom about the flowers? I call FTD they say they can deliver as late as 8:00, that seems pretty late especially on Mother's Day, now it's after 8:00 so I call them again. Nope not there yet! So I canceled, very upset. I will never again order flowers from this company.