website thubmnail of Fromages.com

Fromages.com

How would you rate Fromages.com?
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Virginia
1 review
0 helpful votes
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The real deal
December 7, 2019

If you are not lucky enough to live near an affineur and want to experience top quality cheeses that have been matured to perfection this is your chance. I have been a fromages.com customer for years and have never been disappointed. The best cheeses form all over France (and other European countries) delivered in perfect shape with mind blowing flavors. If you want to taste the best cheese has to offer, I cannot recommend fromages.com highly enough!

Date of experience: December 7, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for this feedback, we're happy to count you in our customers

Illinois
1 review
0 helpful votes
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Perfectly Wonderful
December 4, 2019

The cheese selection was delicious and well chosen
It arrived on time with expert packaging
The cheese includes small cards to identify each cheese which guests in particular enjoy
An absolutely lovely experience from beginning to end - if only it didn't have to end.

Date of experience: December 4, 2019
Fromages c. Fromages.com Rep
over a year old

Always good to have feedback from our customers, Thanks to you for this review

Virginia
1 review
0 helpful votes
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Yummy
December 4, 2019

We were recommended to this site years ago by a highly regarded restaurant in Las Vegas. After having a wonderful experience ordering before, we knew this year would be no different. The variety of cheese, the ease of ordering, the fantastic delivery, and most importantthe taste of the cheesedid not disappoint!

Date of experience: December 4, 2019
Fromages c. Fromages.com Rep
over a year old

Say thanks from us to this restaurant! We're happy you liked our cheeses

Florida
1 review
0 helpful votes
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Cheese
December 6, 2019

Great. I lythis company keep up the good job you are doing great thanks again for your wonderful work and I hope to enjoy
More cheese in the future and we are in the choir and we 100 word on our own way e

Date of experience: December 6, 2019
Fromages c. Fromages.com Rep
over a year old

Thank you for this feedback

Ukraine
2 reviews
1 helpful vote
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If you like truffles, both white and black, and the best soy sauces, take a look at fromages.com

Everything is perfectly packaged.

Date of experience: March 9, 2021
Switzerland
1 review
0 helpful votes
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Very good service and quality
December 15, 2019

Very easy to order french cheeses all over the world. Good quality and speed delivery

Date of experience: December 15, 2019
Fromages c. Fromages.com Rep
over a year old

Thank you for this feedback

Florida
1 review
0 helpful votes
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I'm French, I know good cheeses, and I live in the US. I've used their services over the last 2-3 years and it's more miss than hit. This company is typical of what some French would describe as successful. They've been in business since 1997 and sell usually well aged good cheese but the buck stops here. Everything else around the products is a dud starting with their new and redesigned website.
Poor quality/wrong shipping boxes, a simple layer of ice packs on top and nothing around despite my numerous emails, notes when ordering, and phone calls, spotty delivery by FEDEX (that's not their fault), and spottier customer service if one can call it that.
The only thing they have going for themselves is that they're the only ones I know of selling real and good/decent French cheeses. I don't know how they managed to legally import cheeses made with unpasteurized milk but they do and that makes the difference.
As of today, 2/16/2025 12:25pm, I'm still waiting for my box to be delivered in sunny FL while it's 78* outside, and know it won't be here on time for tonight's dinner party.
This will be my last time with those bozoes more than likely. Good cheese isn't worth that level of aggravation!

Date of experience: February 19, 2025
Germany
1 review
2 helpful votes
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My first delivery arrived inedible after a week in transit. Cheeses were covered in slime. The customer support has not responded for over a week.

The packaging is wasteful, plastic/styrofoam/foil/gel which cannot be reused or recycled. It is also bigger than necessary.

Date of experience: February 15, 2018
Ohio
1 review
2 helpful votes
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Melted Cheese
September 28, 2017

I was very excited about this order, spent over $100 on it. I planned on it to arrive on a specific day, followed its path, signed up for alerts on the delivery. Got home to a tag on the door from FedEx. I frantically called them, and they informed me that a signature was required, which I was unaware of. They offered to drop off the package on their way back to the station, since it was food. The package arrived melted and had a horrifying smell. I contacted the company and their response was to make a note next time to nor require a signature; however FedEx informed me that it was their policy to never leave packages at the door - so I am confused. Recommend they use dry ice like ButcherBox, where the food always arrives perfectly at my doorstep. Out $100 and very sad.

Date of experience: September 28, 2017
Rhode Island
1 review
3 helpful votes
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Poor delivery
December 23, 2016

Great cheese, if they are not melted by the time they arrive. Three times my order arrived days late, after the dinner that I had ordered the cheese for. Hours on the phone with fedex. Very aggravating. Not worth it.

Date of experience: December 23, 2016
Florida
1 review
4 helpful votes
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I ordered a cheese package and left specific delivery instructions. Those instructions were apparently not relayed to the delivery company. My cheeses arrived hot and melted. Fromages is doing nothing to rectify this. They are taking no responsibility for NOT relaying my specific delivery instructions. Also, I requested a gift message with my order, it was not in the package. And fromages used provide information cards about the cheeses. There were no cards in my package. I have ordered from fromages and the past and have seen their service gradually decline. I have been in contact with a customer service rep and a manager. Neither have offered an apology or a soluton to this problem. This is the final straw for me. I will no longer do business with this company.

Date of experience: June 10, 2016
Illinois
1 review
5 helpful votes
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Thieves and crooks
January 25, 2019

First they sent en email saying that my card is not going through. I canceled that order. Three days after that they charged my card again. I called my bank and told them about fraud on my account. Those french scumbags sent me an email with some jibberish about my refund. I never got my refund $318 plus they charged me $20 on top of 318 dollars. So be aware of these criminals. This is not legitimate company, they are bunch of hard core criminals stealing your money.

Date of experience: January 25, 2019
California
1 review
1 helpful vote
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Morbier tasted off and raclette was just Ok.
I order at least one ce a year a big quantity and this time it was average at best. Very disappointed not sure I would order again

Date of experience: December 17, 2019
Fromages c. Fromages.com Rep
over a year old

Sorry about that, please contact our customer service info@fromages.com

Washington
1 review
0 helpful votes
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Excellent service
December 19, 2019

Delivery was prompt and on time, packaging was exquisitely done. Loved the pamphlet. Perfect for gifts.

Date of experience: December 19, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for your feedback

Florida
1 review
0 helpful votes
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Delightful!
December 6, 2019

Loved our cheese! Perfect complement to our holiday meal! So many delicious choices. This is our second time ordering and we will definitely choose this site again. Many thanks!

Date of experience: December 6, 2019
Michigan
2 reviews
0 helpful votes
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Perfect
December 18, 2019

Everything is perfect. All orders arrive on the date that we chose and we always have received what we ordered.

Date of experience: December 18, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for your feedback

New Mexico
1 review
0 helpful votes
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Uality cheese and efficient, quick delivery
December 3, 2019

There is no comparison between domestic cheese and French products. I am very happy to be able to order directly from France. The selection is wide and the website is informative.

Date of experience: December 3, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for this feedback!

Missouri
1 review
0 helpful votes
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Love This Company
November 25, 2019

The quality of the cheeses we've ordered have been superb. They arrive quickly and well-packed. We recently tried one of the combination boards and were very pleased.

Date of experience: November 25, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for the review!

Alabama
1 review
6 helpful votes
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Charged my credit card and never shipped the cheese. They did not credit my account and I had to dispute the charge through my credit card company to have my money refunded

Date of experience: June 29, 2010
Ohio
1 review
0 helpful votes
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Outstanding fresh cheese, perfect delivery to US
November 28, 2019

Great selection that is always fresh. Well packed for international delivery, and at my door by 9am after being shipped to US from France the night before

Date of experience: November 28, 2019
Fromages c. Fromages.com Rep
over a year old

Thanks for this feedback! :)

Overview

Fromages.com has a rating of 3.2 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Fromages.com ranks 498th among Food & Drink sites.

service
4
shipping
5
returns
2
This company does not typically respond to reviews