I am sure there are some good Freshly meals -- and a few that I ate were tolerable. But as a rule, I found the Freshly meals to be not only bland and tasteless but of such a consistency I could barely finish them. In fact, I ultimately threw a bunch of them out. Very disappointing, as I was really hoping Freshly would be a good solution to eating healthy and still having convenience.
Jennifer M was contacted via chat was found to be extremely helpful, knowledgeable and most importantly patient with my questions and needs. About adding another person to my account who lives in a different part of the state. I've been a customer of Freshly for a while and plan on remaining a weekly member. The meals and service are top notch!
This is the customer experience we strive for, Cuno! Thanks for being part of the Freshly fam!
Overall, very good options and food is rather good. As a single guy I find it often hard cook for one or always eat healthy, these give me the ability to do both. If I go out for lunch it cost me at least $8 and often unhealthy. You might be able to buy food for cheaper but time spent; shopping, cooking and cleaning up I would argue you are losing money.
I would give it a shot and try to really consider the cost after you have given it a week.
Overall the food is very good albeit not as good as it used to be. Recently food has been greasy. Lots of chicken meals, a plus, but no fish & they have deleted all vegetarian meals even though several meals would only require not adding meat to the meal, ie baked penne.
Hi Carole, thank you for rating us! I'm so sorry to hear about your experience with us recently, but I'll be sure to pass along your feedback as we always seek to improve! We don't have vegetarian options right now, but we do have some vegetarian-friendly options, and we try to add 1-2 new meals each week so be sure to keep an eye out! If there is anything else that you would like to share, feel free to give me a shout at SocialSupport@Freshly.com! Thanks!
I've been extremely pleased with the consistency of the meals being tasty and health conscious. The different varieties to choose from makes for an enjoyable meal each time. In my particular life (living alone plus being a senior), the Freshly program has been a godsend.
Thanks for this Freshly love, Robert! We love cooking for you!
I was experiencing lot of shipping problems with their carrier but the Freshly customer support team immediately addressed my needs. Yesterday, I reported that my package was marked as delivered but never made its way over and so 2 of Freshly's customer support associates helped me and today my package safely arrived. Thank you for all your help!
Sammi, I'm so sad you've had any issue, but hopefully, we're past that, now! I'm very pleased that the meal delivery was made and that our customer service agents did their absolute best to assist you. Always remember we're here for you -- 24/7! Thank you!
Their portions are just about right for me. I've been keeping track of my likes and dislikes on the weekly meal sheet. So far there have only been a couple I didn't care for. I've had to suspend their delivery until the end of May.
Overall it has been good. There are a few of the meals my husband has liked really well, but there are some he makes sure I don't reorder. We have to throw out the green beans and make-do with a can of something or have a house salad to complete the meal. I was also told several weeks ago when we joined that there would soon be fish added to the menu and that hasn't happened. My husband loves salmon.
Josh was most helpful and patient with me. I ask a ton of questions. He was a breath of fresh air. It saddens me how customer service isn't very serving to the customer anymore. But this kid was raised right. Yeah, good people still exist!
It's delightful to hear how Josh was able to leave such a spectacular impression! We'd be sure to give him a shout-out he deserves, and thanks for sharing your experience with us, Johnna!
Every time I have had any questions with freshly I am able to reach a real, helpful person on the live chat right away. Mel was very helpful and friendly. Having excellent customer service is one of the main reasons I trust and use freshly.
I had a ton of questions regarding a promotional email, how to change my delivery date, etc. Not only is the food from Freshly AMAZING... I mean SO yummy... but the customer service is always spot on. Jay L answered all of my questions and was even able to help me out by adding my promotion for me.
Thanks for taking the time to give us your rating! We're happy that Jay was able to provide 5-star customer service, we'll be sure to let him know your thoughts!
Freshly does everything they promise and more.My meals arrive each week on time, cold and meticulously packed. They are tasty and very healthy. The web site is intuitive and quick and easy
To use. I am more than satisfied. I will be a lifetime customer.
Thanks for this Freshly love, Ernest! We love cooking for you!
I feel fortunate to have discovered Freshly from an ad on Facebook. The great majority of meals Ive ordered have been very tasty.
Though I dont have food allergies, Ive largely removed gluten and dairy from my diet to reduce inflammation. I can be sure that there will be no gluten in my Freshly meals and manageable dairy.
Ive shared my satisfaction with friends and know that one of them will be in giving it a try soon.
Freshly is a wonderful alternative for those of us who don't enjoy cooking, but want to eat healthy, fresh and good-tasting meals.
Due to weather in my area, our order was delayed, and the food will not be safe to eat by the time it gets here. When I reached out to Freshly, Lee J from customer service, not only refunded our fee for the week but also gave us a small credit for our next order for the inconvenience. Super impressed! So many companies won't take responsibility once it leaves their facility, not Freshly. Can't wait for our order next week.
Thank you for sharing your Freshly experience with us, Natasha! We're thrilled to know that Lee J. Was able to provide the 5-star service that we've become known for. Thank you for being part of the Freshly Fam! Happy holidays!
As someone with a busy schedule and lack of time to cook proper meals every night, I find myself relying on meals like pasta on a daily basis because they're cheap and easy. Enter Freshly. Now I have balanced meals that are exciting and new and delicious. It works with my busy lifestyle and helps ensure I'm getting more of the nutrients and protein I need. The food is affordable and delicious and I've referred so many friends and we're all hooked. I look forward to my dinner every night!
The customer service person, Diana, resolved the issue quickly. I'm satisfied with how they handled it. I like the freshly service but I've had several orders wrong during my subscription. I don't think that it's so inexpensive as to justify this to happen so often.
Hi Matthew -- thank you for your honest review today! I'm very pleased that Diana got you taken care of, but I'm disappointed you've had some wrong orders. I will reach out to you via private message to see how I might be able to be of assistance. Thank you, and I know Diana will love your review for the service she provided you today.
My job is exhausting. It's wonderful to come home to Freshly for a nutritious, filling, and delicious meal that I don't have to think about preparing. Freshly is helping me control my weight too. Now I reach for Freshly instead of cookies, ice cream, and other junk foods. And there are so many options I'm never get tired of the menu. Hats off to the Chefs!
Hi Nancy, thank you for your stellar review! I'm thrilled how you've been enjoying our meals recently. We hope you continue to enjoy!
I dig Freshly. Of the 5 services I have used, another 2 I keep in the wings, Freshly has been an overall favorite. I had to pause & remain so bc too many of the dishes have become chicken based. I am NOT a chicken person as oh so many are. For multiple reasons. Once there r more fish options, beef, even turkey if we r talking bird, I will be a regular again. For now, it shall remain now & again
Absolutely wonderful! Christopher was so understanding and willing to help us!
We are under a mandatory evacuation order due to hurricane Laura and cannot be here for our delivery on Friday. He was able to cancel our order and refund our money with no hassles or arguments! Such a blessing in an already stressful situation!
Hi Michele! We are glad that we're able to help and thank you for sharing your experience with Christopher. We pray for your safety and to the rest of your neighborhood!
Thank you and stay safe!
Fabulous to have a good to great meal ready in five plus minutes. Had a hard day? No worries. Open the refrigerator and there's your selection. No defrosting. Freshly has made my life so much easier. After so many years of the "what's for dinner?", it's so incredible to the answer waiting at my convenience!
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chelle, thank you for your review and I'm so disappointed you had a negative experience. Our meals are made of 100% whole food products and contain no artificial additives or preservatives. But I do appreciate the feedback as it is very important to us, so I will share your review with our chefs and team. I also will reach out to you via private message to see if I can be of any further assistance.