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FreeUp

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Australia
1 review
0 helpful votes
Follow Brad V.
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After Nathan came on my podcast I decided to try out FreeeUp as I was in need of some strategic advice with regards to my FB ads and customer funnels. I received 5 freelancers ready to help within hours. I ended up using a guy who has dramatically improved my business.
FreeeUp was also very personable and attentive to my exact needs. Would definitely use them again!

Date of experience: June 2, 2019
Canada
1 review
0 helpful votes
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Awesome team!
August 26, 2018

FreeeUp takes the uncertainty of screening people away and lets you focus on the thing that matters the most: working with VAs.

The whole process is transparent, there are no hidden fees. The team at FreeeUp is very responsive and Nathan is super hands-on with all of his clients' queries which I really appreciate.

I literally only had to spend less than an hour on the phone with his recommendations before making a decision. I would highly recommend FreeeUp to anyone out there looking for VAs. Kudos to Nate's team!

Date of experience: August 26, 2018
Idaho
1 review
0 helpful votes
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I've spent hours of my time on top of thousands of dollars on hiring from a variety of sites like Upwork and Fiverr. NONE OF THEM compare to FreeeUp... not even close!

FreeeUp is a marketplace for freelancers that actually values both parties. Their VAs are highly qualified, phenomenal at communication, and (honestly) more organized than I am!

I'll never look anywhere else when hiring again. Thanks to Nathan and the FreeeUp team for providing such a killer platform

Date of experience: June 10, 2019
Kyrgyzstan
1 review
1 helpful vote
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Pros:
- You don't have to pay to apply for a job.

Cons:
- Low hourly rates available, very few offers with rates above $15 per hour.

- Very few offers available.

- Very long interview process. Overall, it might take hours to go through their chats, videocalls, etc. But then 99.9% of the clients are not being serious about offering a job and most of them are not even legit, most of them are startups or sidehustlers. They almost never come back to you or it takes them so long to "think about it", that when they do come back, you're already busy with other projects (that you received from other, more trustworthy platforms) Overall, it takes so much time to just go through this interview process, that it's not even worth the effort.

- I've been using this platform for over two years with zero complains from my clients. Then all of the sudden they simply blocked my access without even notifying me in advance. They explained to me, that because I have a Russian passport, they have to stop working with me out of fear of further sanctions from the US government, etc. etc. Even though I don't even live in Russia! They answered me that in order to stay on the platform, I will have to submit an application using an ID of a different country. Like, seriously? Are you really asking me to change my citizenship just to stay on your platform? Their email to me was full of hypocrisy and discrimination.

Overall, I would not recommend this platform to anyone. There are far better platforms out there.

Date of experience: April 21, 2022
India
1 review
0 helpful votes
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Free UP is fraud
November 16, 2023

They do not pay you money after selling your clothes will show they paid but they don't check attach

Date of experience: November 16, 2023
California
1 review
2 helpful votes
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Hasn't worked for me
December 3, 2020

I've been a working, professional, freelance copywriter for over 20 years and have an extensive portfolio. I'm sorry to report that in the three months I've been registered with FreeUp, I have not received what I would regard as a single legitimate client referral. The 'clients' have all been either flakes or no-shows. ALL. OF. THEM. I'm beginning to wonder if this is a fake-it-til-you-make-it startup. Maybe another Theranos.

Date of experience: December 3, 2020
Matt H. FreeUp Rep
over a year old

Hey Mark,

I wanted to reach out personally to thank you for taking the time to share this feedback. Even “tough” feedback is necessary to address where we can improve.

I’m happy to say we are already actively making improvements to address the concerns you’ve listed. Communication between clients and freelancers is so important. While we can’t guarantee that every client will be as responsive as our incredible freelance team, we are currently making updates that make communication easier and more streamlined on our platform.

I am sorry that you had this experience and, if you’re open, would be interested in the details of the job requests that were an issue for you. If you’d like, please email me at Matt@freeup.net.

Again, thank you for sharing your feedback. Even when critical, it helps us make our system better for everyone.

North Dakota
1 review
1 helpful vote
Follow Steve R.
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Nathan and the Freeeup team truly care about your projects success. They are attentive and make sure the hiring/payment process is painless.

Great pool of talent, always easy to find a great freelancer.

Date of experience: August 13, 2018
Wyoming
1 review
0 helpful votes
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I learned of FreeeUp by chance and I'm glad I did. It came at a time when I needed to temporarily fill the shoes of a long term employee that left my company. I brought on a VA for one of my businesses and they have been great and a tiny fraction of what an employee would cost. If you are a business owner considering hiring a freelancer or VA through FreeeUp I highly recommend you do. It will leverage your time and give you insurance if you have traditional employees. Nathan and his assistants are immediate in their response whenever I have a request or a question. 5 Stars service all around.

Date of experience: January 9, 2019
California
1 review
0 helpful votes
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Nathan and his team are a god sent.

If you have any online retail business these guys are the best Freelancing Team to Hire.

I use them for

Customer service

Graphic Design

Online Advertising and Marketing

So far I have been happy with 95% of the freelancers they have. The other 5% not really what happened.

If you looking to make your business grow and make your life easier. Look No place else.

David

Date of experience: August 10, 2018
California
1 review
0 helpful votes
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It's been three years since I signed on with Freeeup as a freelance eBay expert. I have been supplied with a steady stream of work that continues to this day. Freeeup has built a solid reputation in the marketplace. Most new clients come in confident they will be introduced to a quality freelancer capable of meeting their needs. For a freelance worker, this client mindset is a huge plus.

Date of experience: July 31, 2018
Philippines
1 review
0 helpful votes
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This is the best freelancing platform that I've used so far in my 10+ years of working as freelance web developer / programmer. It's not only a client-friendly platform but also a platform that cares for its freelancers. Here you'll find the best talents in web development and e-commerce.

Date of experience: April 12, 2019
Colorado
1 review
1 helpful vote
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Nathan and his team are top notch and they attract amazing clients and opportunities. He works hard to build a solid team of people who deliver great work. My experiences with working on the Freeeup site have been great! Gaining new clients has been easy through his simple, structured processes. The team is always responsive no matter the day and time and create a positive working environment.

Date of experience: August 16, 2018
Colorado
1 review
1 helpful vote
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I have been working with Freeeup.com for around 4 years. They have helped me so much to gain and keep long term clients. Freeeup's customer service is amazing and they always respond back to me right away whenever I have questions or need assistance. The types of clients I find for Freelance work on Freeeup's marketplace are top notch!

Date of experience: January 28, 2019
Belgium
1 review
0 helpful votes
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About 6 months ago, I ditched Fiverr and Upwork. I hire all of my freelancers through FreeeUp now and I haven't looked back ever since. The hiring is fast, efficient and the customer service is outstanding! More importantly however, they have amazing professional freelancers on their platform.

Date of experience: March 12, 2019
New Jersey
1 review
1 helpful vote
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Maybe it's me, but I HATE siphoning through hundreds of freelancer resumes.
FreeeUp has mastered sending us the best candidates so I don't have to.

And the caliber of freelancers is amazing, so far 0% turnover (fingers crossed).

Date of experience: March 29, 2019
Texas
1 review
0 helpful votes
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I've been using Freeeup on and off for around 2 years on a variety of projects (Amazon, social media, graphic design and general va) and have been very happy with the results. I just hired another VA and am glad to be working with her.

Date of experience: April 30, 2019
Philippines
1 review
0 helpful votes
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Never have I ever been so well taken care of and guided as a freelancer, as everyone knows a freelancer does everything on their own. But with Freeeup, it's different. All the assistants are helpful and engage to freelancers as much as they do for clients as well.

Date of experience: June 21, 2019
New York
1 review
0 helpful votes
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Freeeup is the freelancer marketplace I go to get any specialist help I need for my company. I tried them for the first time a couple of years ago, and now have a "portfolio" of Freeeup specialists that I can trust to get my trickiest and most time-critical work done. These are all people that would be hard to find, and I know that when I contact Freeeup I do get someone who knows what they are doing and they are reliable. They tend to offer you 2-3 people to speak with and choose from. The hardest part of using them has often been choosing between great candidates.

Date of experience: July 23, 2019
Virginia
1 review
0 helpful votes
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I've had a fantastic experience using the Freeup platform. They fully vet all potential hires for you, so you know you're going to be working with someone who is reliable, knowledgeable and competent from the start. No time wasted. My freelancer has proactively gone out of his way to come up with ideas and strategies to help my business outside of what I initially hired him for. Truly above and beyond!

They also have an incredibly attentive and easy to reach customer service team, so if you need anything or have an emergency, you literally have support at your fingertips. You can even reach Nathan and his top assistants directly via Skype if you need them.

Overall it's been a great experience and I've recommended it to many entrepreneur friends.

Date of experience: August 28, 2018
New York
3 reviews
2 helpful votes
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Freeeup has allowed me to build my business by connecting me with a team oversees that I wouldn't have been able to otherwise. The payment system is extremely reliable & reaching teams you need are extremely fast.

Date of experience: June 13, 2019

Overview

FreeUp has a rating of 4 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreeUp most frequently mention customer service, freelancer marketplace and long term. FreeUp ranks 12th among Freelancing sites.

service
12
value
12
shipping
4
returns
3
quality
9