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Detroit Free Press has a rating of 1.42 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Detroit Free Press ranks 289th among Business News sites.
Although the articles are very appealing, you should not have to pay to read articles you can access for free on Motortrend or Car & Driver. I think the paywalled sites just want to make money and I'm sick of it!
My father purchased an annual membership and then died about 4 months later. The cost of the annual membership was about $100. When I called to info them of his death, I made to requests, first, that they remove his credit card information, and second, that they give a partial refund. They said they could do nothing. They refused to remove his credit information until the membership ran it's course, even though it was already paid in full. They also refused to refund any amount. I think considering the circumstances, their were insensitive in how they handled and explained the situation, and I think their policies are unprofessional. I was never allowed to talk to a manager or surprisor, only customer service reps. Please do NOT give them your business.
We have been receiving the Detroit Free Press, weekly distribution of the Select - which is a free separate publication designed primarily for advertising. The Detroit Free Press enters a subscription for you, on their behalf, and you receive these publication thrown on your property in the wee hours of the morning.
I have always picked them up, and placed them directly into our recycle bin. Many residents don't pick them up, and they languish in the street where they are blown around, driven over, rained on and basically litter the street.
After years of putting up with this, I finally sent an email requesting to be removed from the delivery. That didn't work.
So, I called and I was told, no problem. That didn't work, so I called again, oh, no problem. That didn't work, so then I called and suggested maybe I need to call an attorney or something. Finally, that worked!
Of course it helped, that I knew a few communities around us were in fact suing the Detroit Free Press to stop unsolicited delivery of this publication.
So, fast forward today. About a month ago, we began receiving the darned thing again. It's received win the weekend, and of course, you have to wait until regular business hours to call - because they certainly don't want to be inconvenienced! Finally, I got around to calling and was informed, I wasn't on the route to receive one; that there must be a new delivery driver and that it would be taken care of. That didn't work
What's it say about a communications business that doesn't communicate very well at all?!
So, now I have to call again I suppose I'll have to threaten them again, because apparently if you're polite and nice they simply don't pay attention. They have no problem throwing unsolicited trash on thousands of yards every week! If they were ever to read any complaints, they would learn that because of their arrogance, I have resolved to never pay for a subscription to any of their publications, and I refuse to read their free Sunday Select.
Although the articles are very appealing, you should not have to pay to read articles you can access for free on Motortrend or Car & Driver. I think the paywalled sites just want to make money and I'm sick of it!
Tip for consumers:
Even though this site costs one dollar for six months, this is a bad value considering what other sites has to offer for its free price.
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