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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,104
value
961
shipping
657
returns
743
quality
968
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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GB
1 review
0 helpful votes
Follow Umar S.
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Great Support from Freelancer
June 11, 2024

I had an issue with login and another about payments and release of funds. Darra was extremely helpful in answering my concerns and put my mind at ease that I can set milestone payments and make payment when I am fully satisfied.

Date of experience: June 1, 2024
India
1 review
0 helpful votes
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Very wonderful experience.
August 8, 2024

Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.

Date of experience: July 28, 2024
Bangladesh
1 review
0 helpful votes
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This is my own porject
June 27, 2024

Hello, I am songitkumar10, I am a professional graphic designer, I have a creative team. I am comfortable in photo editing, social media post and cover design, business card design, flyer design also logo design. I and my team are Adobe Photoshop and Adobe Illustrator experts

Date of experience: June 17, 2024
India
1 review
0 helpful votes
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Glad and great to talk with Russell V.
October 7, 2024

Good experience and yes supporting us with everything for our business.

Date of experience: September 27, 2024
Bangladesh
1 review
0 helpful votes
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Very helpful
October 6, 2024

I'm extremely satisfied with his service and would highly rate his performance.

Date of experience: September 26, 2024
KR
1 review
0 helpful votes
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Account deletion query
July 3, 2024

Requested whether it was necessary to remove a duplicate account/profile which resulted in emails and notifications going to two email addresses. The issue was resolved fairly quickly.

Date of experience: June 23, 2024
North Carolina
1 review
2 helpful votes
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The complexities of the Freelancer platform are extreme. I used the platform for several projects and wasted much time figuring out how to pay my virtual assistants and provide feedback on their work. The Freelancer programmers have a very different understanding of intuitive than I possess. I never did find a means to contact customer service for support. Also, the fees to pay virtual assistants are quite expensive. There are numerous other payment platforms. I've happily taken my virtual assistant contracting elsewhere.

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Date of experience: July 13, 2023
Massachusetts
1 review
0 helpful votes
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Support related to getting a recruiter
June 8, 2024

I reached out to support as I received an email offering an upgrade with access to a recruiter. In less than an hour I applied, and it was sold out. I'm new to this platform and this was confusing to me. The support person I worked with investigated it and eventually offered to escalate my issue.

Date of experience: May 29, 2024
India
1 review
0 helpful votes
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Very nicely done
May 11, 2024

It was a great experience talking to Russel. He is very well spoken and patient person. He was kind enough to let me reload the chat as we had lost voice from my end. I look forward to have a long and mutually beneficial relationship with freelancer.com.

Date of experience: May 1, 2024
Pakistan
1 review
0 helpful votes
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Review on Verification Process
October 6, 2024

It was great talking to Russell V. The process was good.

Date of experience: September 26, 2024
Egypt
1 review
0 helpful votes
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Perfect
September 15, 2024

The agent is perfect and respectable, my problem was fixed under five minutes, thanks to freelancer.com and to the agent magenta

Date of experience: September 5, 2024
India
1 review
0 helpful votes
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Thanks for the support magenta s
October 6, 2024

Very good, Magenta s helped me to resolve my issue, thank you for that

Date of experience: September 26, 2024
Australia
1 review
0 helpful votes
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Great Customer Service
May 7, 2024

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Date of experience: April 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent communication
October 5, 2024

Excellent communication with freelancer we had a clear and understandable communication

Date of experience: September 25, 2024
GB
1 review
0 helpful votes
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Excellent customer srevice
August 15, 2024

I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast

Date of experience: August 5, 2024
Pakistan
1 review
0 helpful votes
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Support me to authentication my credit card
August 22, 2024

Mam Darra.R help me to complete my procedure.thanks alot her.she is very calm and answer each question rightly that clear everything.

Date of experience: August 12, 2024
Indonesia
1 review
0 helpful votes
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Excellent Customer service
July 16, 2024

I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.

Date of experience: July 6, 2024
India
1 review
0 helpful votes
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Quick response for verification process
July 14, 2024

It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.

Date of experience: July 3, 2024
Brazil
1 review
0 helpful votes
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Incredible
July 30, 2024

The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts

Date of experience: July 20, 2024
Pakistan
1 review
0 helpful votes
Follow Khawaja V.
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My interview experience with Freelancer Verified was exceptional. The interviewer was incredibly skilled, making the entire process very smooth and efficient. From start to finish, I felt at ease and appreciated the professionalism exhibited. Highly recommended for anyone seeking a seamless interview process!

Date of experience: May 3, 2024