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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,104
value
961
shipping
657
returns
743
quality
968
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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South Africa
1 review
0 helpful votes
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Freelancer.com
May 27, 2024

I work with freelancer.com, and my experience is outstanding. The platform is user-friendly and offers a wide range of job opportunities that cater to various skill sets. One aspect that truly stood out was the exceptional support I received from the team, particularly Russell V. Russell V was incredibly helpful throughout the process, providing timely and insightful guidance that made navigating the platform and securing projects much easier. Her dedication to ensuring a smooth experience for users is commendable. Overall, freelancer.com is a fantastic resource for freelancers looking to connect with clients and grow their careers. I highly recommend it to anyone seeking freelance opportunities.

Date of experience: May 17, 2024
GB
1 review
0 helpful votes
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Great platform
October 12, 2024

A lot of projects, height competition but very interesting and alive environment

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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Preferred Freelancer Program
October 11, 2024

Excellent experience with "Jonny". Very good communication.

Thanks.

Date of experience: October 1, 2024
Indonesia
1 review
0 helpful votes
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Very Helpful
August 19, 2024

I'm very satisfied with Olivia as a support Team. Olivia was doing a very great job handling my issue.

Date of experience: August 9, 2024
India
1 review
0 helpful votes
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Amazing Experience
June 16, 2024

I recently had a meeting with the freelancer staff to discuss the addition of a verified badge to my profile. The process was smooth and the staff was very helpful and professional. They provided clear instructions and answered all my questions thoroughly. I am pleased with the service and look forward to the benefits that come with having a verified badge.

Date of experience: June 6, 2024
Bangladesh
1 review
0 helpful votes
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Awesome Live Chat Support
September 14, 2024

So today I chat with one of the member of freelancer.com for help. Her name is Magenta S., and she was really helpfull and responsive.

Date of experience: September 4, 2024
GB
1 review
1 helpful vote
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Not my cup of neurodivergent tea
July 1, 2024

As a neurodivergent, I found the site to be visually overstimulating and the content to be overwhelming. The site appears to be used more as a social media platform than a job forum with people making derogatory and unhelpful comments against the many posts.

I think if the company can streamline and better moderate the content and display job postings in a more simple, standardised way, the site has greater potential. Accessibility functionality should be considered.

Date of experience: June 21, 2024
India
1 review
0 helpful votes
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Jethro - very helpful friend!
September 19, 2024

I have contacted Jethro to update my Verified Badge and he helped my in time. Very polite and soft to chat, I love and recommend him.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Verification Process
June 17, 2024

Getting verified was a simple, yet secure procedure. Russel V. conducted my interview and was very informative throughout the process. The time it took to apply and become verified was quick due to the efficiency and organization of the systems in place.

Date of experience: June 7, 2024
Spain
1 review
1 helpful vote
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I had a great experience with the support provided by Dara. She was incredibly helpful and addressed all my concerns promptly and clearly. Her assistance made the process smooth and easy.

Date of experience: July 1, 2024
Egypt
1 review
0 helpful votes
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Great
August 23, 2024

Quick and straightforward! Also advised steps how to verify without even asking for it! Thanks again Criselda :)

Date of experience: August 13, 2024
Botswana
1 review
0 helpful votes
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Project scam
July 14, 2024

I was asked to communicate with the project supervisor on Telegram and completed the task given. Right now I am requested to pay 150 dollars for international levy charges.

Date of experience: July 4, 2024
Philippines
1 review
0 helpful votes
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Identity Verification Update by Danette O.
June 25, 2024

I know that I already sent a ticket regarding this issue of mine, but Danette still made sure that she/he accomodate my need of urgency. She/he helped me to update my Identity verification process. Danette also give me a positive and professional reponses, and would definetly want to work with her in the future if any issues arises.

To Danette, Thank you so much!

Date of experience: June 15, 2024
India
1 review
0 helpful votes
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Very Good Support
July 11, 2024

The support team provided outstanding assistance. They were responsive, and knowledgeable, and addressed all my concerns promptly. Highly recommended for anyone seeking top-notch customer support.

Date of experience: July 1, 2024
GB
1 review
0 helpful votes
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Great help.
July 11, 2024

Identified the problem within minutes of raising it and provided clear instructions and relevant link to resolve - which is all was in under 10 minutes.

Date of experience: July 1, 2024
Colombia
1 review
0 helpful votes
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Excelente atención
December 23, 2024

La atención de la asesora fue muy buena, me ayudó en la que necesitaba.

Date of experience: December 13, 2024
Pakistan
1 review
0 helpful votes
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Preferred freelance program
September 20, 2024

I had a wonderful chat with Jonny. He explained the approval and removal criteria for this program very clearly.

Date of experience: September 9, 2024
Colombia
1 review
0 helpful votes
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Excellente service
September 16, 2024

The person who assisted me was very kind and confident (Danette O.). They managed to resolve all my doubts and fix the issue."

Date of experience: September 6, 2024
Indonesia
1 review
0 helpful votes
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Reactive account
August 4, 2024

Roscoe O. Was so kind and helped me with the patient, even though I replied late he still responded to me well.

Date of experience: July 25, 2024
Pakistan
1 review
0 helpful votes
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My experience with the freelancer support system has been frustrating. Clients hold significant importance, but when freelancers encounter issues, informing support staff often doesn't resolve them. If a client complains, the freelancer's account can get frozen without explanation or a chance to be heard, and the ID gets deactivated. Despite sending numerous emails, responses are inadequate, and tickets are continuously generated without proper resolution. There should be changes to ensure fair treatment and effective communication for freelancers.

Date of experience: May 22, 2024