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FreelancerReviews 19,957

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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A Good Job
October 6, 2023

I am pleased to say that I received all the help and support I needed.
I hope for fruitful and mutually beneficial cooperation.
My problem was solved in no time, and I got a lot of useful information from your representative. It is pretty satisfactory.
I will continue addressing my questions to the support team because they work so fast, professionally, and flawlessly.

Date of experience: October 6, 2023
Thailand
1 review
0 helpful votes
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Blatantly stole my money those pricks. Happily let me work on a project and then refused to let me withdraw my funds for over a year. They can keep my money, they earned it.

Date of experience: October 6, 2023
North Carolina
1 review
0 helpful votes
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Badge Interview
October 6, 2023

It was very nice talking to Russel; he is so kind and knowledgeable in my experience
He listens carefully and asks smart questions

It was very nice experience, just the timing was not that much suitable due to time difference, it was 11 PM in USA
I suggest to have an interviewer from USA who can set suitable time

Date of experience: October 6, 2023
Australia
1 review
0 helpful votes
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Splendid service
October 6, 2023

It was so quick to resolve my issue with closing my count.

Date of experience: October 6, 2023
GB
1 review
0 helpful votes
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Verification
October 6, 2023

Russell was very thoughtful and thorough and pleasant throughout. I appreciate Russell's expertise and willingness to help.

Date of experience: October 6, 2023
India
1 review
0 helpful votes
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Good
October 6, 2023

Overall good experience. Just waiting for the refund now

Date of experience: October 6, 2023
Philippines
1 review
0 helpful votes
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Super helpful!
October 6, 2023

Support was awesome as always. They always resolve my problem and very quick to response.

Date of experience: October 6, 2023
Jamaica
1 review
0 helpful votes
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Interview with Russell V.
October 5, 2023

The experience was great. The questions were interesting and helped me to better understand the expectations of the platform.

Date of experience: October 5, 2023
MD
1 review
0 helpful votes
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Perfect communication Russell V.
October 5, 2023

I talked to Russell V. very professional verification agent, I understood everything, no problems everything was great, write a bonus to this employee, he is the best ever!

Date of experience: October 5, 2023
India
1 review
0 helpful votes
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Very good
October 5, 2023

Nice communication and understand my concern and did her best to solve the concern. I am pleased sharing my concern with her
Thanks

Date of experience: October 5, 2023
India
1 review
0 helpful votes
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Hi,
I have been working as a freelancer for the past 2 years, Before depositing the milestone client and freelancer discuss the requirements and work on it. It is clearly mentioned on their site.

Unfortunately, one of my projects had to go into dispute because in the end client was increasing the requirement. The client was telling me the work I provided was giving errors at his end and was increasing the requirement.
I provided a video showing it is working completely fine at my end. Please have the meeting or show me the proof of how it is not working. Client failed to do that.

Now in the arbitration stage, the freelancer has mentioned
" This includes not only verifying functionality from the seller's perspective but also ensuring it meets the buyer's expectations. "
This is a fcuk loophole every client will use they will say that they are not satisfy and also freelancers can't lick A*S of the clients.

There should be something to protect the freelancers also

Date of experience: October 5, 2023
India
1 review
0 helpful votes
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Bad service
November 4, 2023

Didn't receive bids even after paying for it. And even customer support does not have appropiate knowledge.

Date of experience: October 5, 2023
Estonia
1 review
0 helpful votes
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I was pleasantly surprised by the interview process. Interviewer Russell V. asked interesting questions and we had a good conversation. Thank you!

Date of experience: October 5, 2023
Australia
1 review
0 helpful votes
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Helpful, Thanks Charis
October 5, 2023

Charis was heplful and thorough with my questions. I am awaiting the next steps, however she was clear and concise with my concerns.

Date of experience: October 5, 2023
India
1 review
0 helpful votes
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Very nice exp
October 5, 2023

Good experience with the chat person Maine from your side

Date of experience: October 5, 2023
India
1 review
0 helpful votes
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Great
October 5, 2023

It was really nice talking to Russell. This call was very informative and she explain me all the details very well.

Date of experience: October 5, 2023
Pakistan
1 review
0 helpful votes
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Chatting with Jayce L. From Freelancer Support was an efficient and helpful experience. Jayce provided clear and concise responses, addressing my inquiries promptly. Their professionalism and knowledge contributed to a positive interaction, making it easy to resolve my concerns.

Date of experience: October 4, 2023
Florida
1 review
0 helpful votes
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Refund
October 4, 2023

Had a great interaction when asking for refund of money in my Freelancer account - speedy and got it done right way - thank you

Date of experience: October 4, 2023
Lithuania
1 review
0 helpful votes
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Not this time
October 4, 2023

In this case Freelancer not help me to resolve my problem, but anyway is good service and next time I hope freelancer help my,

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
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Excelent
October 4, 2023

Allie A is very nice. Every thing was described perfectly

Date of experience: October 4, 2023