Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Nicola provided outstanding service - I couldn't be more satisfied. He has been highly responsive to all my questions and consistently provides excellent solutions.
The process was very pleasant thanks to Jonny who was very clear and concrete in explaining the rules of the program to me.
I'm truly impressed with the support I received from the Freelancer staff during my recent project. Being selected for the Preferred Freelancer Program is an honor, and the onboarding process was smooth and professional. I want to especially thank Mary, who guided me through every step with clarity, patience, and professionalism. Her assistance made a big difference and ensured I understood the process and benefits clearly. The team's responsiveness and commitment to quality help create a positive experience for both clients and freelancers. Looking forward to more great projects through this platform. Thank you!
It was a nice experience communicating with Barry. He was very friendly and showed a good understanding during our discussions. Appreciated his positive attitude and clear communication. Would be happy to connect again in the future!
Excellent support experience. Nicole was responsive, knowledgeable, and resolved my issue efficiently. Communication was clear. I highly recommend reliable assistance.
Jonny is an excellent representative with outstanding communication and sales skills. He explained everything about the Preferred Freelancer and Rising Stars Program clearly, professionally, and with a warm, supportive tone. His approach made me feel valued and motivated to continue growing on the platform. A truly great asset to the Freelancer.com team — knowledgeable, approachable, and highly effective in his role!
Janessa G was very helpful *************************************************************************************************************************************************************************************************************
Nicola did help a lot in the process and cleared all my queries and helped in finding solution for my problems and also gave me some good knowledge about it.
Nicole truly supported me, helping me complete the process more quickly. Thanks to her assistance, I was able to get my account verified.
Por efectos de mi edad y ignorancia o poco conocimiento en el manejo de estas plataformas expresadas en la red; se me dificulta procesar todos los pasos que en ella se expresan... más si no cuento con el idioma Inglés que se manifiesta en la pàgina.
Sin embargo el oportuno auxilio por el chat y la ayuda del translator inglès/español y viceversa... se logró con JANESSA una conversaciòn muy fluida y comprendida de ambas partes... y lo más importante haber recibido de la Señorita JANESSA con su Cooperaciòn y Auxilio la pronta solución a mi problema a ella planteado y al mismo tiempo por ella solucionado. Por tanto le agradezco esa gran Ayuda me fué prestada.
Xavier was incredibly helpful, kind, and clear in his support. I'm so glad I finally understand everything here, thanks to him. His assistance made the process much easier, and I truly appreciate his patience!
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
I recently contacted Freelancer support regarding an unexpected automatic membership renewal charge. I was assisted by Hope, who was very understanding and helpful throughout the process. She listened to my concern patiently, explained the situation clearly, and assured me that my refund request would be reviewed. I really appreciate her quick response and professional attitude. It made me feel heard and supported. Thank you, Hope, for your assistance – I hope to see the refund processed soon.
Hope was very helpful with my request. He understood my worries and solved this case for me swiftly and stress-free.
Amazing experience is very fast and smooth but I still waiting to get some freelance contract until this point I would like to thank all team at freelance.com
I had been struggling with verifying my KYC on Freelancer.com until I came across Selma's a customer guider. Her instructions were clear, concise, and easy to follow. She outlined each step—from preparing documents to uploading them—making the entire process much less intimidating. What I appreciated most was her attention to detail, especially about the keycode photo and proof of address. Thanks to her guidance, i hope my verification will be approved smoothly and without delay. Selma's support turned a confusing task into a simple one. I highly recommend her guide to anyone facing issues with Freelancer.com KYC. It's a real time-saver!
It was great having the talk today, really appreciated how smooth and effortless the entire process felt. Thanks a lot for your time and clarity, Barry. Looking forward to what's next!
I had a billing issue that caused me quite a bit of stress, but thanks to Pearl V., it was resolved quickly and efficiently. From start to finish, Pearl was professional and demonstrated genuine empathy for my situation, which made the whole experience much less frustrating. She communicated clearly and kept me informed throughout the process. It's rare to find customer service representatives who truly care and go the extra mile, but Pearl definitely did. I'm very grateful for her help and patience. Overall, an excellent customer service experience that I would highly recommend!
Excellent feedback and better actions taken - Please keep this way! Thank you! -----------------------------------------------------------
The freelancer.com customer service is awesome, I got my solution quickly and hassle free. Thanks for this assistance!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.