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FreelancerReviews 19,476

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,126
value
979
shipping
665
returns
752
quality
986
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
Follow Rolesh S.
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Nicola provided outstanding service - I couldn't be more satisfied. He has been highly responsive to all my questions and consistently provides excellent solutions.

Date of experience: May 30, 2025
Mexico
1 review
0 helpful votes
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Very good experience
June 8, 2025

The process was very pleasant thanks to Jonny who was very clear and concrete in explaining the rules of the program to me.

Date of experience: May 29, 2025
Pakistan
1 review
0 helpful votes
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I'm truly impressed with the support I received from the Freelancer staff during my recent project. Being selected for the Preferred Freelancer Program is an honor, and the onboarding process was smooth and professional. I want to especially thank Mary, who guided me through every step with clarity, patience, and professionalism. Her assistance made a big difference and ensured I understood the process and benefits clearly. The team's responsiveness and commitment to quality help create a positive experience for both clients and freelancers. Looking forward to more great projects through this platform. Thank you!

Date of experience: May 29, 2025
India
1 review
0 helpful votes
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Nice Experience
June 7, 2025

It was a nice experience communicating with Barry. He was very friendly and showed a good understanding during our discussions. Appreciated his positive attitude and clear communication. Would be happy to connect again in the future!

Date of experience: May 29, 2025
Virginia
1 review
0 helpful votes
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Reliable assistance
June 7, 2025

Excellent support experience. Nicole was responsive, knowledgeable, and resolved my issue efficiently. Communication was clear. I highly recommend reliable assistance.

Date of experience: May 28, 2025
Pakistan
1 review
0 helpful votes
Follow ZAHRAH B.
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Jonny is an excellent representative with outstanding communication and sales skills. He explained everything about the Preferred Freelancer and Rising Stars Program clearly, professionally, and with a warm, supportive tone. His approach made me feel valued and motivated to continue growing on the platform. A truly great asset to the Freelancer.com team — knowledgeable, approachable, and highly effective in his role!

Date of experience: May 28, 2025
North Carolina
1 review
0 helpful votes
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Great service
June 7, 2025

Janessa G was very helpful *************************************************************************************************************************************************************************************************************

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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Nicola did help a lot in the process and cleared all my queries and helped in finding solution for my problems and also gave me some good knowledge about it.

Date of experience: May 28, 2025
Argentina
1 review
0 helpful votes
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Account verification
June 7, 2025

Nicole truly supported me, helping me complete the process more quickly. Thanks to her assistance, I was able to get my account verified.

Date of experience: May 28, 2025
Spain
1 review
0 helpful votes
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Por efectos de mi edad y ignorancia o poco conocimiento en el manejo de estas plataformas expresadas en la red; se me dificulta procesar todos los pasos que en ella se expresan... más si no cuento con el idioma Inglés que se manifiesta en la pàgina.
Sin embargo el oportuno auxilio por el chat y la ayuda del translator inglès/español y viceversa... se logró con JANESSA una conversaciòn muy fluida y comprendida de ambas partes... y lo más importante haber recibido de la Señorita JANESSA con su Cooperaciòn y Auxilio la pronta solución a mi problema a ella planteado y al mismo tiempo por ella solucionado. Por tanto le agradezco esa gran Ayuda me fué prestada.

Date of experience: May 28, 2025
Indonesia
1 review
0 helpful votes
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Xavier was incredibly helpful, kind, and clear in his support. I'm so glad I finally understand everything here, thanks to him. His assistance made the process much easier, and I truly appreciate his patience!

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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Helped me a lot from Olivia T.
June 6, 2025

Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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I recently contacted Freelancer support regarding an unexpected automatic membership renewal charge. I was assisted by Hope, who was very understanding and helpful throughout the process. She listened to my concern patiently, explained the situation clearly, and assured me that my refund request would be reviewed. I really appreciate her quick response and professional attitude. It made me feel heard and supported. Thank you, Hope, for your assistance – I hope to see the refund processed soon.

Date of experience: May 28, 2025
Nigeria
1 review
0 helpful votes
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Swift and understanding.
June 6, 2025

Hope was very helpful with my request. He understood my worries and solved this case for me swiftly and stress-free.

Date of experience: May 28, 2025
Morocco
1 review
0 helpful votes
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Good job to the support team
June 6, 2025

Amazing experience is very fast and smooth but I still waiting to get some freelance contract until this point I would like to thank all team at freelance.com

Date of experience: May 28, 2025
Kenya
1 review
0 helpful votes
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KYC GUIDING BY SELMA
June 6, 2025

I had been struggling with verifying my KYC on Freelancer.com until I came across Selma's a customer guider. Her instructions were clear, concise, and easy to follow. She outlined each step—from preparing documents to uploading them—making the entire process much less intimidating. What I appreciated most was her attention to detail, especially about the keycode photo and proof of address. Thanks to her guidance, i hope my verification will be approved smoothly and without delay. Selma's support turned a confusing task into a simple one. I highly recommend her guide to anyone facing issues with Freelancer.com KYC. It's a real time-saver!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Smooth & Fine
June 6, 2025

It was great having the talk today, really appreciated how smooth and effortless the entire process felt. Thanks a lot for your time and clarity, Barry. Looking forward to what's next!

Date of experience: May 28, 2025
Texas
1 review
0 helpful votes
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I had a billing issue that caused me quite a bit of stress, but thanks to Pearl V., it was resolved quickly and efficiently. From start to finish, Pearl was professional and demonstrated genuine empathy for my situation, which made the whole experience much less frustrating. She communicated clearly and kept me informed throughout the process. It's rare to find customer service representatives who truly care and go the extra mile, but Pearl definitely did. I'm very grateful for her help and patience. Overall, an excellent customer service experience that I would highly recommend!

Date of experience: May 28, 2025
Argentina
1 review
0 helpful votes
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Cool assistance
June 6, 2025

Excellent feedback and better actions taken - Please keep this way! Thank you! -----------------------------------------------------------

Date of experience: May 27, 2025
Bangladesh
1 review
0 helpful votes
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Feedback for customer service.
June 6, 2025

The freelancer.com customer service is awesome, I got my solution quickly and hassle free. Thanks for this assistance!

Date of experience: May 28, 2025