Free Curvy

The website and ordering process was easy. The delivery was quick so very happy. Unfortunately both cossies I purchased did not fit. The sizing runs small especially in the bust areas. (Noting I am large busted but the same size in other brands do fit)

Hopefully everything was clear. No, was not able to respond re. Failure to receive my order. Clearly there is a problem!
Regarding the question below, did I try to contact Free Curvy, yes.
Was I able to, no.

I ordered a swim suit. When the suit arrived I really loved the pattern and colors. However I quickly realized I should have ordered a larger size. I have contacted the customer service email (could not find a phone number) 5 different times and have yet to hear back about exchanging the suit!

I had to return all the Items. I requested a confirmation to return. Which I think is silly to have to do! Then I didn't hear from you for several days. So I put in a dispute with my credit card. Then I got the email. Then I sent it back and had to email you AGAIN with tracking number. Too much of a hassle. Have the information for returns in the order like other companies do. So far I have not heard if you processed it yet. What a pain

Apparently you can't return items. I was under the impression as long as not worn, tags on could return. I was told not to return to the address I received from. To return to a different address but was not given that address. Instead asked if I would just settle for $21 dollar credit.

I paid for express shipping bc I was going away I ordered in enough time to receive them however do u your shipping issues I never received these in time for my trip. I was very disappointed and I was only able to communicate via email and was never able to get a final delivery date. I should have had the pkg by Feb 2 it came Feb 14

The process has been ok dealing with them. However I wish it was simpler with returning some items for a different size as I contacted them about it ans they said that I had to return it and pay the postage but I wasn't sure whether they were going to send the right size back to me or return my money if I returned the goods as that part wasn't explained very well. Very poor customer service when it came to that. All I wanted to do was exchange 3 swim suites for a different size as the size guide was wrong and made me purchase suites that were too small for me. I decided that it wasn't worth the hassle to return them and just wait until I lose weight which shouldn't be the case.

Overall my experience with FreeCurvy was good. I liked the white two piece it was true to it's image on the site. I disliked the floral two piece it does not fit as it appears on the model such as the neckline and cleavage view which I wanted in a bathing suit. I would prefer to send the floral bathing suit back for a refund. Very disappointed with the second bathing suit as it was displayed is not how the item fits at all!

I am used to ordering and if I have to return its free. The swim suit I ordered was smaller than I wanted it to be. On the FreeCurvy page I ordered from said free returns within 15 days. However when I returned I had to pay return shipping.

The suits did not fit, so I have been trying to return them. First, I was offered $20 (less than a 3rd of what I spent) to just keep them. I declined and asked for the address to return them to as both the website and the email I received said not to send them to the address they came from. That was 2 weeks ago and I still do not have an address. I think they are trying to run down the clock on how long I have to return them so they can refuse the return and I'm out $75.

Out of the 4 items I bought, one was fit for purpose. If I had of realised the material used for the throwovers, I would not have bought them. So didn't look like the pictures.
However the overall experience was good.

When I ordered my swimsuit it was in stock. When I asked about an update on my order they told me it was out of stock told me they would replace it with a swimsuit of my choice or refund my payment. I asked for a refund of my payment because I found fhe same swimsuit elsewhere and for cheaper. They didn't respond for over 2 weeks until I resent an email asking for my money to be refunded the customer service was ZERO help.

So for over a week now I have been trying to contact curvyall to initiate a return (as per their instructions to *******@curvyall.com) and no one is responding! I know I have 15 days and we are at day 10 tomorrow and I am travelling out of town for several weeks in a couple of days and NEED to send this back asap

I also tried to reach out via Facebook someone answered and asked me for my order number - but since then silence. I am in Canada and trying to find an address to send the swimsuit back to? I believe it originated in the US/California but the 'address' on the label says 70 Gibson Dr. Unit 7, Markham ON L3R 4C2 - no company name even?

I think I will just have to send it back there (with copies of all the emails I have sent trying to make contact?) and hope for the best!

Anyone have an address or better idea please let me know!

Thanks,
Janet

When I saw your add I couldn't believe I was going to get to order a plus size 26 for a swimsuit and tankini. I received them finally in the mail and to my disappointment they are not a plus size in the bosom area. Very small did not cover me at all.

The service was professional the only thing that I don't agree with is the policy of return/refund I would like to have the opportunity to exchange the merchandise, but I didn't have this choice either to keep the merchandise or pay for the return to get my money back.

I referred to your size chart to order my items but the size suggested do not fit.

I woukd need a bigger size. Please contact me to let ly know how can I exanchage my order. Mellissa Bernard *******453

The fit of the suits were fine but the boob area is really small for big busted gals like me. I'll probs give them away as Christmas gifts. A bit disappointed to be honest.

I expected a longish wait for my order, but was pleasantly surprised at the swift receipt of my 2 piece suit. Will happily deal with this company again and highly recommend them.