I went on their website to purchase some items and when I checked out the order did not go through. I checked my bank account and noticed that they were able to take the money out of my account, but weren't able to process the order. I called their customer support line and found out that the order declined because the billing address I used was different from my card (sounds reasonable), but my money will not get back into my account for another 3-5 business days. Ridiculous! They shouldn't take the money out of my account if they weren't able to process it in the first place.

The worst customer service
The Societe Have no skills never She treated me horribly I noticed before me she told this customer only credit cards we don't take cash because of COVID-19 that you might be caring I couldn't believe with my ears hurt but when it was my turn I touch some thing a simple Pam and she said don't grab it you could have COVID-19 I told her are you having a bad day I told her call another associate to help me out another associate approach her and said let me help her and she told her off and said move I'll finish it I told her no you won't let her finish $#*! you're being rude and disrespectful not to me but to her and the previous customer you should not treat people horribly and their employees no respect for them in front of customers I do not recommend the store in fashion Valley Fries Road

I had ordered online and the shirts we're too tight on the sleeve. I exchanged for larger size and for some reason there sleeves are just extremely tight. I dmt have large arms, I'm fairly petite. So anyway, I returned it all. Second order online I made, (short sleeves) they charged my credit card twice. Every time I hit the pay button it said error try again. When I called they said I never placed an order. They said they couldn't not help me. So now I have $116 racked up on credit card and no clothes. They will not refund me because they claim the order was never processed. So apparently they just charge people regardless of sending u the clothes or not. I'm pissed. What a joke.

I recently received my Calise Woven Mini Tote and initially I was very pleased. However, after carrying the tote for the 3rd time, the interwoven straps came undone. There is evidence that the interwoven straps were once lightly, yet insecurity, glued to the lining of the tote ( traces of glue remain). I have enclosed a picture. I am greatly disappointed in this purchase and the poor craftsmanship of the tote. As a first-time shopper it is doubtful that I will be a returning customer with Franchesca. I contacted customer service via email two times and never received a reply.

I had ordered from Francesca's online and needed my shipping address re-directed. I contacted them multiple times moments after placing the order. They did not respond until after it had processed and shipped (about two weeks later). They said there is nothing they can do and gave no next steps to take. The package was unable to be delivered (obviously). I reach out to them multiple times regarding what net steps to take since I was already charged. No response. They do not answer their phones, reply to voicemails or emails. Like talking to a brick wall. This is highly disappointing since their in-store customer service is usually right on the ball. This has definitely changed my opinion of Francesca's.

I was attracted to the store because they seemed to have a slightly different inventory than a few in the mall. I made a purchase of 2 for $25 in earrings. One pair was a patterned stone with wires. One by one, both stone pieces detached themselves - leaving the shell of the earring dangling from my lob (in only a few months). Mind you, I have a variety of earrings so I did not wear these every day -- Obviously, cheaply made. Unless you have money to waste, keep yours in your pocket.

Order my purchase on April 22nd 2020 and today Is May 1st I go online and check daily to see if they posted my tracking # on it and nothing Called at-least 5 times already they keep confirming that they are working on sending out 22nd -24th day out... soon! So then today i got email with order update. I got excited and said YESSSS it was worth the wait BUT no even worst news, they ran out of stock of two items that I order and put in already. I order from different brand on the 24th and got it within 5 days free shipping so this is pretty upsetting they seem overwhelmed and will have to cancel my order and get my money back and its sad because I was really looking forward to it.

I ordered an item from Francesca's online boutique and looked forward to it arriving. I did recieve a tracking number stating at first the item was being delivered by the USPS. Then later when i recieved an update on the item delivery i saw that it was being delivered by FedEx. On the day of the delivery i saw the last update on my package was that it was being returned to sender. I called Francesca's and they stated they didn't know why the package had not arrived and that once it comes back to them i can start the return process. They gave me the FedEx customer service number and i called FedEx only to be told by them that it was actually USPS that was delivering the package. I got the USPS customer service number and have been going down the rabbit hole ever since. I have yet to recieve my package or a definitive answer or resolution to my package not arriving. I have learned my lesson. I will never order from them ever again.