FramedArt.comReviews 30

I ordered a poster online that was displayed as a Gustav Klimt piece. After I ordered it, I told a guest that it was a Klimt piece only to find out that it was not; It was by another artist altogether. Embarrassing. I email customer service because of their 100% satisafaction guarantee only to recieve an email back with no apology, no explanation, and a very generic response on how I can recieve a refund if I send it back and to pay for my own shipping cost. Outrageous right? So I have to pay out of pocket to return a terrible quality print, which by the way, not only was the color was way off and too dark, the artist they claimed it was by was INCORRECT! I will never be ordering from them again and will be warning others about their fraudulent service.

I ordered three different items from this company and all three arrived damaged. Shipping companies are brutal so it is incumbent upon manufactures to package their products knowing that they will experience VERY rough handling during shipment. We can't fix the problems with rough handling by shippers but we surely could fix the way we package things.
The first picture I ordered included 'non-glare' plexiglas and that was a big mistake. Due to it having three mats and the non-glare plexiglas the picture was very blurry. I took it to a local frame shop and they put in some clear plexiglas and problem solved. This picture arrived with a damaged corner. The box also looked like it was not sealed well.
The second picture I ordered arrived with one corner of the plexiglas unsecured by the frame. I was able to slip the plexiglas back under the frame. This plexiglas really should be a little bigger so doesn't slip out from under the frame. Poor craftmanship.
The third picture I ordered arrived completely destroyed. The box had been taped shut, and the frame had fallen apart. They gave me a quick refund no questions asked but nevertheless quite a letdown.
We have a problem with our shipping companies where products are being shipped in ground trucks. The packages are removed, handled very roughly, and put onto another truck every time they arrive at a new shipping center along the way. For a package that ships from the east coast and arrives at a location far away, say the west coast, it probably gets handled roughly a minimum a dozen times. So, I guess the moral of the story here is... if you are ordering artwork to be shipped make sure you are ordering from a company that is fairly local so your package gets handled less times. I will never order from this company again as I live on the west coast and they are shipping from the east coast, I believe.

Received my art and it is the wrong color and very grainy. Looked into returning but with all the shipping costs (return shipping is paid for by the customer), I'd be paying them so much additional money, I'd get almost no return on the poor quality item. Please do not waste your money buying from this company.

1. Package took longer than quoted to arrive.
2. Package arrived, packaging looked fine. Upon opening up 3 of the four corners were broken.
3. Called number provided. Recording said no one to take your call because we are busy, leave your number.
4. No one called back.
5. Started live chat, sent pictures. Stayed on line for 3 hours, no one came on live chat.
6. Sent email with pictures. Still have not received reply.

Purchased a framed print, looked nice, hung it in our dining room. Months later, observed some wrinkles along the top of print (you had to look at the right angle since it is under plexiglass). Took it down to examine closer and saw a lot more waves across print. Contacted the company, sent photos, they ultimately refused to fix it or give me a refund, due to expiration of 30 days. Since I paid over $400.00 I am very upset that they won't stand behind their product. This was in May of this year, 2020. Since then I have removed the print from the frame and found the print to be full of waves and not attached to anything to keep it flat. In fact, the cardboard backing also has waves across it. What a waste of money. What a disappointment in this company. Holly A.

Shopped for weeks to find my perfect framed art for new house. FIRST delivery, frame in two corners were not joined properly. The picture had white streaks in many places, easily seen. I tried to see if they would scratch off but didn't want to damage the picture in fear I wouldn't be able to return it. They seemed very nice about correcting the problem and sent out another. SECOND DELIVERY, the frame was in MUCH worse condition but the picture had less of the white streaks. Elizabeth at Framed Art assured me that SHE herself inspected these before it left the shop. I contacted them again, always sending pictures with my emails. I just received my THIRD DELIVERY and the frame is completely apart in every corner so when you pick it up it falls apart. But, the picture is better than the other two, not perfect but it'll do. We will try to use some touch up paint to cover the couple white spots. I just can't keep dealing with this so, we will figure out how to rebuild the frame. It might be easier to start from scratch building our own. I was purchasing it so we would have it up on the wall before Christmas. My husband said there's no way Elizabeth inspected both, picture AND frame and allowed them to be shipped. He said they just didn't care. He doesn't believe that happened in the shipping process. I first ordered back in October thinking there's no way I wouldn't have it on my wall in our new house on display for Christmas time, but I was wrong! Even though the Customer Service seemed very nice they had a real hard time making their product a quality product. Sorry, I'd have a difficult time saying, you should get your framed art here.

Stay away from framedart.com. They're scammers. I ordered a print from them, paid $35 for shipping, the packing was very inadequate and the glass was broken when it arrived. They filed a claim for UPS to pay for the damage. In no way was UPS to blame. The replacement was packed only marginally better and there were scratches on the frame and several bends and folds on the print. I contacted them by emails and phone, sent pictures of the damage and they never responded. You can find much superior work on zno.com.