Dennis F.

I ordered three different items from this company and all three arrived damaged. Shipping companies are brutal so it is incumbent upon manufactures to package their products knowing that they will experience VERY rough handling during shipment. We can't fix the problems with rough handling by shippers but we surely could fix the way we package things.
The first picture I ordered included 'non-glare' plexiglas and that was a big mistake. Due to it having three mats and the non-glare plexiglas the picture was very blurry. I took it to a local frame shop and they put in some clear plexiglas and problem solved. This picture arrived with a damaged corner. The box also looked like it was not sealed well.
The second picture I ordered arrived with one corner of the plexiglas unsecured by the frame. I was able to slip the plexiglas back under the frame. This plexiglas really should be a little bigger so doesn't slip out from under the frame. Poor craftmanship.
The third picture I ordered arrived completely destroyed. The box had been taped shut, and the frame had fallen apart. They gave me a quick refund no questions asked but nevertheless quite a letdown.
We have a problem with our shipping companies where products are being shipped in ground trucks. The packages are removed, handled very roughly, and put onto another truck every time they arrive at a new shipping center along the way. For a package that ships from the east coast and arrives at a location far away, say the west coast, it probably gets handled roughly a minimum a dozen times. So, I guess the moral of the story here is... if you are ordering artwork to be shipped make sure you are ordering from a company that is fairly local so your package gets handled less times. I will never order from this company again as I live on the west coast and they are shipping from the east coast, I believe.