FragranceXReviews 6,467

I had no problem ordering and got the one I wanted. The very next day I got the offer of my order being on sale and I tried ordering that and asking for the original order to be stopped. I received both items, one at the price originally ordered, and one at the sales price. It is a matter of almost $20 difference. I think you should have warned that the item would be on sale and to wait one day or in processing my original order, you should have given me the sales price. It is confusing when things like this happen. My husband does the bills and he gets antsy when things are not in order. So do I. We are older people and keep things in hard copies and match our purchases.

The contract and tracking information was very well done. The website was easy to navigate. Quick response on emails too.

Very easy to use the site and make a order. I paralyzed from the deck down that I could make an order very easy

Easy and fast shipping. I got free shipping when other sites I was looking at had shipping fees and higher prices

Love the service and my perfume. Will be ordering again soon

I went with this company because I thought it was reputable. I never had Versace that took more than three squirts to last all day. This product will last three hours. When I open the package I was surprised to read that it was a tester. Not for sale, illegal sell, vietata la vendite is written on the side of the bottle.

Searching for my favorite scents is easy. Site has great prices. The description of the fragrances are super helpful. Thank you for your awesome site.

Great this is a hit, this is a hit, number 1 on the list... I have started my family wearing this one.

Excellent experience! Have a blessed day! It is always a good experience with Fragrance X regarding the price and delivery time of package.

Sexy.Fresh.Longevity. This is one of my favorites.

Thank You, it was fast and easy. My one order before Christmas never came but we had moved and it may have gone the wrong way. Nice to get a good bottle of perfume at a price you can afford. Thank you so much!

Easy and fast, no issues. Every step of the process was easy to follow, very clear.

I ordered 1 bottle of perfume and the company charged me with 3 different invoices (3 separate charges on my card) I reported it to my credit card company and they immediately turned off my credit card it took quite a few days on pending before 2 of the charges finally fell off
my credit card company had to removed the 3rd transaction and I had to wait 10 days for a new card I will never use this website ever again

Customer service person Mariz, didn't even read my complain, told me to go to the provided address to get my package. The strange thing is, I live at the address. Their system ignored my apartment number lost my package. No body can deliver a package without an apartment number in an apartment building.

I am lost my money and time. I bought the fragrance as a Christmas gift and now I don't have anything. I'll have to buy again, don't even have enough time and this company can't help in anyway.

Never going to shop here again.

Please read my detailed review on Trust Pilot
After placing my order I was not provided with confirmation or an order number I contacted FragranceX for same and was advised the email address which I provided by automation and this caused the problem. Bear in mind they sent an email high today has changed to an invoice number showing an invoice which showed a completely different amount to the amount they took from my bank.
Yesterday I received an email with order number that doesn't exist and shipping tracking which would take 2-3 days to activate. I have constantly updated my review through T Pilot and FragranceX had replied to the through the review site stating the goods eee delivered pm yesterday.considering I live in Northern Ireland UK I found it miraculous this was the case, I have no idea where it was delivered to but not to me.
My bank fraud department contacted me today to say 3 times the same company bank account where the initial money the company took from me had applied again for more money today they declined payment and are now investigating the company. They also took money for the exchange rate.
It seems they have no issues removing money but have tried to blame me for making mistakes in the same email I contacted them on
Order number same invoice does not exist
I'm not an existing or new customer
The invoice goods and amount different to amount charged
Customer service responded to the review the goods where delivered I'm still waiting on that information via email
I didn't think I needed to go back to the review to get an update from FragranceX that ultimately was blatant lies.
If goods left USA yesterday before shipping tracking was activated and arrived PM in the UK it must be some ship
DO NOT SEND ANY MONEY
Will keep updating I have again asked for my money to be returned

theym

Hello,

I'm extremely disappointed with the way Fragrance X in handling my dispute. You guys used USPS to delivery packages, it shouldn't be my job to contact your carrier to request the 3-page delivery record. That should be the merchant's job. Also, if USPS is claiming they left an unattended package on my porch in NY, then they should be held liable if it wasn't received. I was billed $196.10 for something that wasn't received and Fragrance X is not doing anything about the matter, they are just trying to make this really stressful on me. If no one was home at the time they claim they made the delivery then why would they just leave almost $200 worth of merchandise on the street. Would you leave $200.00 on someone porch. I will call the BBB and write a review on this claim because this is not right. I already filed a claim with my credit card company.

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I wanted to place an order but, before confirming it, I noticed that the exchange rate was very high. I called, again before order placement, and spoke to someone (******* service ticket) who gave me an even lower price in US$ than the rate on the order - this after giving me numerous excuses as to why the Canadian dollar rate might be higher eg: taxes (which are not variable)... after refuting them all, she gave me a lower rate. I had to call the Order Desk to place the order, which I did (#*******). Imagine my surprise upon checking my credit card bill and finding out that the charged amount is exactly the same as the originally objected-to Canadian dollar rate. I will never order from them again. The only reason that I did not give them 1-star is because the goods arrived on time and in good order ie. As they should have.

A great store to buy fragrances! A plentiful selection of products is presented, and the items' detailed descriptions and reviews will help you choose the one you need. The prices are also pretty good! A very comfortable fragrance shop.

I ordered perfume for my wife here. Honestly admit I ordered at random, but my wife liked it so much that for the next three years I bought her only this brand. My mom also liked this scent and now my two any women smell the same.
Purchase, delivery, service - everything is great! I recommend to everyone!