From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Product is exactly as shown & expected and fast delivery
Made a purchase at fragrancex and the payment left my account yet my order is still on hold. Received emails after emails saying payment on hold but the funds left my bank account.
Post-order support asks stupid questions that will not be answered (6-digit code from the bank), but the bank should not provide it to the buyer. So the order will still be cancelled!
I delete my account
This is an amazing page tbh i never have brought from them but i took the risk and i buy 3 bottles of perfums i can not recommend this page enough! It's really amazing and im so happy to found it!
I love the colognes and the prices. I like the site's easy access and convenience. Thank you.
I returned an item, using the postage label that Fragrance X supplied. They deny having received it and refuse to refund. Apparently the return has to be received in the USA before refunds are made. The return label supplied to me was for the UK arm of Fragrance X. Appalling customer service. Fortunately there are plenty of other discount fragrance outlets that do a great job, with good fragrance ranges and equally good customer treatment.
It was easy and quick thank you they have great prices and a lot of great choices I would definitely shop there again
Simple & Easy. I can't find this product for this cheap anywhere else.
You don't keep discounts for your loyal customers. As a loyal customer you say you will give additional 20 percent off but it does not happen.
You don't keep discounts for your loyal customers
I can let you know when it comes to shipping
I was delighted that I received the products very quickly!
Great deals, great products and fast shipment. Never had issues for several years with the company
It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.
Total disappointment even tho i tried to smell it for a week! Never could find any scent! Big Waste!
Fully satisfied with product and delivery.
I would recommend to my friends to buy from here
Easy to navigate the website! So many great fragrances to choose from!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron,
Thank you for taking the time to review our services. We value your feedback and apologize for any dissatisfaction you experienced.
Note that we do not have a store/arm in the UK, our only warehouse is in the USA. The return label that you received was for DPDs hub in the UK (carrier's depot). While it is true that we refund once the item is received in the USA, I am able to see that we refunded you before that.
Thank you for understanding and have a great day!