On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I literally live an hour away from their warehouse and it still took 3 days to get here
I was pleased to find a company that could supply the men's cologne I used for years but unable to find locally.
Nothing broken or leaking and my package got here in three days, thought it would take a week so big win. Not my first order and definitely not my last
All of my purchases of fragrances from FrangranceX have arrived either on time or early. I'm delighted with the incredible array of fragrances this company offers, even ones that I can find no where else. Bravo! FrangranceX!
All of my purchases of fragrances from FrangranceX have arrived either on time or early. I'm delighted with the incredible array of fragrances this company offers, even ones that I can find no where else. Bravo! FrangranceX!
This was 1st time I'd used this company, I'm very pleased with the rapid service. And the timely manner on the tracking was excellent. The prices were reasonable and had my choices available. Plan on using again. Ty kindly for the service u provided.
Shipping was much quicker than expected. I placed my order on 1/18 and received it by 1/22
I found a giant bottle of my favorite scent for an amazing price. Normally it's $60+ and I paid half that. Will definitely buy from fragranceX again!
So far so good, this is my first time placing an order.
So far so good, this is my first time placing an order.
Love the price and perfume, however be aware that the label and or perfume must have been exposed to high heat. The label was misaligned due to slipping from the glue getting soft.
Not so sure I like oil! Creme is so much better - holds the fragrance! Will try lotion maybe - on waiting list for creme
Love that the site had what I so desperately wanted! Very easy to maneuver through. The scent descriptions were an enormous help. The option of buying testers is awesome.
Love that the site had what I so desperately wanted! Very easy to maneuver through. The scent descriptions were an enormous help. The option of buying testers is awesome.
The bottles are very, very small. I thought they would be larger
I ordered the Versace Eros. 16 fl oz and it came in within 5 days
I placed my order and received it 2 days! I was very pleased with the price and turn around time.
I love this site. This is my GO TO for my fragrance needs.
I love this site. This is my GO TO for my fragrance needs.
Awesome time looking for fragrances and discovering new ones!
Found what I was looking for. And at a good price.
Fast delivery authentic cologne perfecto Will be buying again thank y'all
Better than fragrance net who took three weeks to deliver 1 item. I ordered two items here on a Saturday and recieved them Thursday... WAY faster and WAY better.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at support@fragrancex.com with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)