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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I wanted some Jimmy Coo perfume (my favorite), but didn't want to spend a small fortune. I was pleasantly surprised by their prices and speedy delivery.
Los perfumes son originales y a buen precio
Hola Zoihan!
Gracias por compartir tu experiencia con FragranceX.com 🌸
Nos alegra saber que los perfumes que recibiste son originales y que además encontraste un buen precio.
Si en el futuro necesitas ayuda con algún producto, ¡estaremos más que felices de asistirte!
I'm a repeat customer because of the ease and quality offered.
Hi Cheryl!
Thank you for your review. We are happy to hear the process was easy for you and that you are enjoying the great quality of the product. 💐
We appreciate your continued trust in FragranceX.com and are grateful to have you as a repeat customer!
Very disappointed. The cologne did not have a cap. Therefore I cannot use it when traveling. Wish I had been warned about this…Very Disappointed.
Hello Ann!
Thank you for sharing your feedback about FragranceX.com. We are sorry to hear you were disappointed to receive your fragrance without a cap.
We checked your order and saw that you selected the tester option. As explained on our site, testers are original and 100% authentic items that were intended for store displays. Since we do not have a physical store, we offer them at a reduced price. Please note that these items may arrive without a cap or without the designer box, but the product itself is the same as the full priced version. 💼
Testers are a great way to save when you already know and love a fragrance and prefer not to pay extra for packaging.
We truly appreciate your feedback and are here if you need any further assistance!
Had what I was looking for for and easy to find
All in all, placing my order is a bit confusing especially when I have to wait for the final confirmation
It does a never ending loop
I then usually leave the app
Then go to my email, to get the full purchase information
There I get my confirmation of my purchase. I don't know why it takes so long.
Hi Angelica! 🔄
Thank you for sharing your feedback with FragranceX.com.
We are sorry to hear that the final confirmation screen feels confusing and that it loops before showing your purchase details. We understand how frustrating that can be.
We appreciate you letting us know how you have been managing it through your email confirmation. Your input is very valuable and will be shared with the correct team so we can work on improving this experience for you!
Quick
Easy
My favorite place for my fragrance
I purchased the Michael Kors sexy Amber and it took very little time to arrive at my house the product is amazing the same at like any major Michael Kors location and definitely not a knock off love the price you cannot beat this
Hi Amber! ✨
Thank you for sharing your feedback with FragranceX.com.
We are thrilled to hear that your Michael Kors Sexy Amber arrived quickly and that you found the product amazing and authentic.
We truly appreciate your support and are glad you enjoyed the unbeatable price!
The shopping experience was great. Good choice of products. Two of the items arrived damaged, however. Lattafa Velvet Musk - the top was broken off. The Khadlaj Rose & Romance - the box was destroyed. I smelled some fragrance when I opened it, but I don't think it's leaking.
Hi Ann! 📦
Thank you for sharing your feedback with FragranceX.com.
We are glad to hear that your shopping experience was great and that you enjoyed our product selection.
We are very sorry to learn that two of your items arrived damaged in transit. The broken top on the Lattafa Velvet Musk and the damaged Khadlaj Rose and Romance box are certainly not the condition in which we would want you to receive your order. Please reach out to us at support@fragrancex.com, so we can assist you with a resolution right away.
We truly appreciate your support and the opportunity to make this right for you!
After I received the confirmation that I made in order with your company I never got anything else until this last wanting to know whether or not I got my shipment I think that in most cases whenever I deal with companies I usually get a confirmation when they ship so that I can take a look at it very poor this year
Hello Ralph!
Thank you for sharing your feedback.
We are very sorry to hear about the lack of shipping updates and understand how frustrating that can be 😔. You should always receive a shipment confirmation, and we apologize that this did not happen for your order.
We appreciate you bringing this to our attention and will use your feedback to improve our communication moving forward.
If you ever need anything else, we are always here to help!
EASY TO FIND THINGS AND SEARCH AND GREAT PRICES'
I will definitely add fragranceX to normal routine of punching fragrances.
The online experience was easy and user friendly I will ordering from from fragranceX in the future.
Hi Moe!
Thank you for your review.
We are glad to hear that your online experience was easy and user friendly. It is great to know that you plan to add FragranceX to your regular fragrance shopping routine.
We appreciate your support and look forward to serving you again in the future! 😊
The cologne we received from FRAGRANCE X is completely IMPOSTER FRAGRANCE. We literally went to the store that actually makes the cologne and compared it side by side and it IS 100 % FAKE. We highly suggest ONLY PURCHASE PERFUMES & COLOGNES INSIDE A STORE.
So thankful we are getting a refund.
Hello Sarah!
We are very sorry to hear about your experience and that you feel this way about our products and service 😔
Please rest assured that we only sell authentic fragrances. We never carry knockoffs or imitations. This is why we have been a leading online fragrance retailer since 2001 with a customer satisfaction rating of 4.6 stars.
We see that you were able to obtain a return label directly through our site. Once the item is returned, a refund will be issued to the original payment method.
If you need any additional assistance, please feel free to contact us at support@fragrancex.com. We are here to help!
I absolutely LOVE Fragrancex.com!! The service is outstanding with quick and on time delivery. It has a vast selection of scents with great pricing. What i really enjoyed was the informative articles and quiz to help me understand and choose a scent that I would love... I have not been disappointed with any of the scents ( or sizes- even the testers). I would highly recommend this site!
Hi Steph!
Thank you so much for such a wonderful review. We are thrilled to hear how much you love shopping with FragranceX and that our fast delivery, wide selection, and helpful tools made your experience even better. It is amazing to know that every scent you have tried has been a hit and that makes us very happy 🙂
We also appreciate you sharing your customer service experience. Our team is always glad to help you find the perfect fragrance and we are delighted that the representative was able to assist you so well.
Thank you for the warm recommendation. We truly appreciate you!
Very good pricing and quick shipping
Muy satisfecho con el producto, ya recomendé a barios de mis amistades a que compren aquí sus perfumes
Hola Jorge,
¡Qué alegría saber que estás muy satisfecho con tu compra! 😊
Agradecemos mucho tus recomendaciones y tu confianza en FragranceX. Esperamos seguir siendo tu sitio de preferencia para tus perfumes favoritos.
It was sent to the wrong address. They won't mail out my order to the correct address or give a refund. I'm out $45. Order through another company. Ripoff.
Hello Antoinette,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your account, we can confirm that your order was shipped to the address provided at checkout. Unfortunately, we’re unable to make changes or issue replacements when an incorrect address is entered during the ordering process.
Please note that an order confirmation email is sent immediately after every purchase, allowing customers to review and update any details before the order ships.
If you need further assistance, please don’t hesitate to contact us at support@fragrancex.com, we’ll be happy to help in any way we can.
When it is time to re-order, it is as simple as going on-line and ordering it. It is delivered in crack time. Who could ask for more?
Hi Sheryl,
Thank you for your review!
We’re glad to hear you find re-ordering simple and enjoy our fast delivery. We truly appreciate your support!
Warm regards,
The FragranceX Team
Whenever I want my fragrance, I order it and it comes within the allotted Shipping Time. What could be better.
Muy satisfactorio me llegó mis productos en buen estado y muy buen precio gracias
¡Hola Manuela!
Nos alegra mucho saber que tus productos llegaron en perfectas condiciones y a un excelente precio. 😊
¡Gracias por confiar en FragranceX y esperamos servirle pronto de nuevo!
Found the cologne I was looking for at a cheaper price than many online shops! Was shipped extremely fast and was happy with the careful packing of a glass bottle in a box, but the outer box was strong as well.
Hi Jeffrey,
Thank you for your fantastic feedback!
We’re delighted to hear you found the cologne you were looking for at a great price and that your FragranceX order arrived quickly and securely.
We truly appreciate your support! 💫
Bought some perfume for my wife. I got a tester that was double the size and a much cheaper price than the small retail bottle. You cannot tell the difference between the tester and the retail botte.
Hi Gerry,
Thank you for your fantastic feedback!
We’re delighted to hear you found a great deal on the tester perfume and that it met your expectations.
We truly appreciate your loyalty and continued support of FragranceX! 💫
Fragrance X has the real quality items and never a knock off product. The price is affordable and the shipping time is great. They keep you up with the tracking of your items arrival. On a scale of 1 to 10, they get a 10 for excellence.
Hi Willvetta,
Thank you for your amazing feedback!
We’re thrilled to hear you appreciate the authentic quality, great prices, and fast shipping from FragranceX.
Your 10/10 rating means a lot to us, and we truly appreciate your support! 💫
I have been giving my wife Paloma Picasso fragrances to the point that she identifies them as HERS😉 When she ran out & I was slow in replenishing, she was disappointed. With the new order, she is now happy again!
Hi Curtis,
Thank you for sharing your story!
We love hearing how much your wife enjoys her Paloma Picasso fragrances—and we’re glad your latest FragranceX order made her happy again.
Here’s to keeping her signature scent stocked and smiles all around! 💫
Delivery came on time as schedule I like it so far we'll order again next time it'll be a bigger purchase thanks
Hi Sherrie,
Thank you for your wonderful feedback!
We’re glad your FragranceX order arrived on time and that you’re happy with the price.
We look forward to your next, even bigger, purchase! 💫
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie!
Thank you for sharing your experience with FragranceX.com 🚚
We are glad to hear you had a great experience and that you were pleasantly surprised by our prices and speedy delivery for your Jimmy Choo perfume.
If you ever need anything in the future, we will be more than happy to assist you!