On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found exactly what I've been looking for for years!
Found exactly what I've been looking for for years!
I placed my order for Dolce and Gabanna was very satisfied when it was shipped to me in a timely manner
Always the best service. The Bentley Intense product is the best of the best just like its' namesake. Recommend Fragrance X as a provider for all similar products.
The experience was quick and easy - and basically uneventful. Everything was fine.
Quick and easy Good price! Product arrived in good condition and on time.
The order came fast and was exactly what I wanted.
Good and friendly, on time, good products! Very good too make business with your company!
Good and friendly, on time, good products! Very good too make business with your company!
Quick Good and Easy. Nothing more to add. Don't ask me for anything more or I will never buy from you again.
Love the brands and cheaper prices. Haven't failed me yet. I've brought from here exclusively for all my cologne needs
Love the brands and cheaper prices. Haven't failed me yet. I've brought from here exclusively for all my cologne needs
I made the wrong selection was just testing fragrances. I will order my old stand by soon. I do enjoy the Jimmy Choo but not the other one.
Great now waiting to see if I enjoy what I ordered
I bought a few testers and a bottle of some Cologne I'm not really excited about but has nothing to do with the site. I do like the smell of the testers. Will probably buy again from here.
L see my favorite cologne on here and l buy! This order was So far so good and shipping super flash! Thank you!
I never have problems buying my Betsy Johnson perfume here. I always get compliments from it how I smell really good and not overpowering. I am a server and got few tables already asked me what's the scent I'm wearing and they even searched it before leaving the restaurant. And I told them to only get it at fragrance.com. Best perfume and I will never change it.
Very fast and very well priced I love my order and I like ordering from y'all
Very fast and very well priced I love my order and I like ordering from y'all
Customer service was great, hope to see some travel sprays
Great I love it fragrance has all the good perfumes
Great I love it fragrance has all the good perfumes
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)
Answer: Hi Claire! It takes max 12 business days to deliver to the UK.