On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices and selecion. I received my Cologne quickly and what a bargain. Such a Large bottle of Eternity Aqua for A very low price.
Very easy. Just wish all the ones I want we're out of stock
My perfume arrived exactly as described within a few days of ordering! Totally satisfied and already have a cart full ready for my next order.
Very satisfied with this company. I ordered the wrong perfume and called the customer service was awesome I was refunded quickly and reordered and received it at a timely matter...
First time ordering from FragranceX and it was so simple and easy. They have every fragrance you can imagine and for a great price. If you know what your favorite fragrance is and you don't like to go to the fragrance department at a department store then FragranceX is for you.
Arrived on the day is said it would. Love the fragrance. Good price as well.
Super easy to order and fast delivery def will b ordering again
The experience was awesome as always but the smell wasn't what I wanted and it doesn't last long as I expected. A little disappointed.
This has been my 4th purchase from Fragrance X and I can only say that I am completely satisfied with the quickness of shipping and overall prices and selection... WILL NOT BE MY LAST PURCHASE!...
One to two sprays are enough. Very pleasant aroma.
The items are packed great, they come fast and don't take long to come
Love this company. I don't shop anywhere else. You know what your getting is authentic and the best price.
Order a bottle of cologne with no hassle. Came into the the mail 3-5 days later. I would shop here again
When shopping for fragrance, this is my go to place, great customer service and shipping. The fragrance are always exceptional.
Found exactly what I've been looking for for years!
Found exactly what I've been looking for for years!
I placed my order for Dolce and Gabanna was very satisfied when it was shipped to me in a timely manner
Always the best service. The Bentley Intense product is the best of the best just like its' namesake. Recommend Fragrance X as a provider for all similar products.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)
Answer: Hi Claire! It takes max 12 business days to deliver to the UK.