Overview
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fragrance X is a company That I have Purchased Perfume from Several time. I am proud to say that i will order from them again. I am pleased with my Product and the Prices are very Reasonable. Thank You FRAGRANCE X.
The website is easy to use and the product is received within days of ordering.
Awesome and affordable, fast delivery. Best prices always my go to for my perfume
Your company delivers exactly the items I've ordered, and keeps me informed of delivery
The prices I paid were not the prices advertised. The were more.
Delivery long, received similar item, other scent from same brand from amazon sooner not being a prime member which shortens delivery to next day delivery.
I bought an order from you and paid the order and the amount of tax and customs, and upon receipt I paid the amount of tax and customs again, and the perfumes I bought are like water, I don't smell any odour in them.
Shipping date was way off it arrived a week later then what said when I ordered it try to call customer service number that was a joke never got a hold of anyone. Try 3 different times
Not worth the price bought 4 different brands and all seemed watered down. I'll keep buying elsewhere.
We'll probably not buy fragrance X again. The overload you a text messages and emails before you buy and when you buy and you tell them that you never received the product and they tell you they're not responsible which I understand but don't send me an email asking me if I received the product and don't act concerned if you're gonna then tell me you're not responsible for me, not receiving it
It's unfortunate that Revlon makes so many "Charlies". I unknowingly ordered the wrong one. I contacted FragranceX.com. They were kind enough to send me a return label, and also told me which Charlies I wanted - which was out of stock. I'm waiting for them to notify me when it is again back in their stock.
Took awhile to get here, especially having to pay shipping. Other than that I'm satisfied just feel as if I have to pay for shipping it should be delivered in that time frame, thanks
Grosse déception
Big disappointment, non-authentic product and I know very well what I'm talking about, it doesn't even look like the photo on the web site, I don't recommend it at all
This was the first order I did not like. I received other items with no problem
I'm very happy with my purchase however my box was opened and then taped up. Nothing was damaged or taken.
Great business received my order as promised. I will placed another order soon!
First off Fragrance X and Perfume. Com are the same horrible company. My order came missing one item and one item damaged. Customer service basically called me a lier about the missing item and sent me detailed instructions on how to depress the sprayer on the other item because of course in my 7 decades on earth I had NEVER encountered a spray bottle. Long story short, I disputed charge and it was reversed. I felt a little bad about the bad review I had left all over so I stupidly decided to give another chance. First order Perfume. Com, second order FragranceX. They confirmed my order by email. After waiting a few days to track had to call customer no service who informed me that they would no longer accept any orders from me because I dared to dispute a charge for an item never received as well as a damaged item. Good thing I called or I would still be waiting because they accepted the order and gave an order number. Good Luck and Good Riddance shysters. It is a mystery to me how they get good reviews because my experience was beyond horrible.
I love it. It fits to my taste 😋 I am very satisfied the perfume
I'm trying to return the product Thank you for your attention
It's okay, I've bought before, it's just that they don't give good coupons
Sorry, I didn't received my order yet, due to a mistake in my address, I understand the post office returned to the sender, that's they said in a note I received in an email.
My shopping experience it was so easy, I love shopping Groupon
- Visit Website
- Hauppauge, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members