FragranceBuy has a rating of 4.7 stars from 7,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
I use fragranceBuy cause they got more colognes and better prices. I ordered 3 colognes and they got to my house in 2 days and I got way better deals than other discounters
I purchased 2 perfumes from Fragrancebuy and they were able to deliver it within the day I purchased it! The perfumes were also well-packaged and got delivered to my house safely.
Easy to use website and good discounts. First time buying but seeing that summer was coming up I figured it was time to try Rasasi Hawas in Southern California
Great prices, great inventory, great shipping. Seamless and easy to purchase and navigate to the website. FragranceBuy.ca is my go to place for fragrances.
Fragrancebuy.ca always has the best selection at the lowest prices and great customer service. I'm always happy to shop with them. I bought this latest order on a deal that included a discount and free shipping.
Fragrances purchased in case you care to know were:
Legend by Michael Jordan (Smells alright. A little too faint) Pass
Paris Corner Milano Pendora (One Million Clone Harsh opening fair dry down) It was only $17
Fragrance World Tobacco Myth (smells high quality) I like tobacco fragrances. This one is a little too earthy for my particular taste. I'd suggest Maison Alhambra Cassius and Hercules. One is sweet and the other powdery. Those are more my style
Lattafa Maison Alhambra Yeah (YEAH is right) I bought Lattafa Fakhar Black about a year ago. I could tell that it smelled great but on my skin, I'd get a rotten egg note during the opening. YEAH! Is the same sent but no egg note. The egg note happens with a lot of blue fragrances or sea notes on my skin. YEAH! Is a great fragrance at a very low price.
I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!
Ordered from the US, was delivered in less than a week, and with exchange rates, the price for the cologne I ordered was an incredible deal!
This is the only place I'll be shopping for my fragrances from here on out. Fast, easy and authentic. Also, the savings are pretty boss as well.
Order what I wanted and everything went well everything arrived on time and in perfect condition will continue to do business with you guys I'm glad I came across you guys thanks
Been trying to get my hands on this fragrance for a while now since they don't sell it in the states. FragranceBuy came through. Authentic and smells wonderful!
In general I have a good experience and I receive the item as described
It was worth the price. Loved my purchase. I will be back for more
Great selection and pricing. Shipping is always fast
I've purchased a couple dozen fragrances with Fragrancebuy and it's always been a pleasure. Great selection, pricing, and fast delivery
Update: Fragrance Buy reached out to me after my original review was posted. They let me know they engaged the courier service they use to ask that they make deliveries prior to 10pm. The courier said their policy is to deliver between 3:30pm and 10pm, my delivery issue may have been driver error.
Fragrance Buy provided me with a coupon code for free shipping on any future order as a way to apologize for the issue.
I didn't expect a follow up on my post but greatly appreciate Fragrance Buy's exceptional customer service in addressing my concern. Giving them 5 stars for putting their customers first.
Original post: Ordering was easy, communications from Fragrance Buy were timely and the products I ordered were as described.
My issue was with the courier delivery. Courier showed up to my house after 12 midnight and left my package on the front patio. Luckily I woke up to use the washroom and saw a notification from my security cam app.
If I hadn't woken up my package would have been left outside overnight and possibly would have been stolen from my porch.
Please ask your courier to make deliveries prior to 10pm.
Thanks for the prompt delivery of my bottle of Aqua di Parma Rosa Nobile EDP! I was running out of my new fave summer fragrance and your delivery arrived just in time!
Incredible pricing on your fragrances, unbelievably fast delivery of purchase, about 2 days!
There's zero reason to buy anywhere else.
Well done Fragrancebuy!
Came surprisingly fast, and yes, these guys package their stuff very well. Branded box, filled perfectly with packing peanuts.
Both of frags were pristine
This is reliable and trustul website to buy from. All products are authentic. Had once an issue which has been resolved right away. Also, the price versus product stealing gem.
Highly recommend.
I love FragranceBuy Canada! They carried some hard to find perfumes at great prices. The shipping time was reasonable and all my products arrived in excellent condition. I'm impressed.
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.
Best regards,
The FragranceBuy Team