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FragranceBuy

Overview

FragranceBuy has a rating of 4.7 stars from 7,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
461
value
308
shipping
310
returns
121
quality
302
This company responds to reviews on average within 2 days
+127
How would you rate FragranceBuy?
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Ohio
1 review
0 helpful votes
Follow matthew G.
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I use fragranceBuy cause they got more colognes and better prices. I ordered 3 colognes and they got to my house in 2 days and I got way better deals than other discounters

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Products delivered fast and safely.
October 15, 2022

I purchased 2 perfumes from Fragrancebuy and they were able to deliver it within the day I purchased it! The perfumes were also well-packaged and got delivered to my house safely.

Date of experience: October 15, 2022
California
1 review
0 helpful votes
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Great service, great fragrance
March 16, 2023

Easy to use website and good discounts. First time buying but seeing that summer was coming up I figured it was time to try Rasasi Hawas in Southern California

Date of experience: March 16, 2023
Texas
1 review
0 helpful votes
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Best place to buy in Canada
January 5, 2023

Great prices, great inventory, great shipping. Seamless and easy to purchase and navigate to the website. FragranceBuy.ca is my go to place for fragrances.

Date of experience: January 5, 2023
Virginia
1 review
0 helpful votes
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Always Happy To Buy From Fragrance Buy
February 4, 2024

Fragrancebuy.ca always has the best selection at the lowest prices and great customer service. I'm always happy to shop with them. I bought this latest order on a deal that included a discount and free shipping.
Fragrances purchased in case you care to know were:
Legend by Michael Jordan (Smells alright. A little too faint) Pass

Paris Corner Milano Pendora (One Million Clone Harsh opening fair dry down) It was only $17

Fragrance World Tobacco Myth (smells high quality) I like tobacco fragrances. This one is a little too earthy for my particular taste. I'd suggest Maison Alhambra Cassius and Hercules. One is sweet and the other powdery. Those are more my style

Lattafa Maison Alhambra Yeah (YEAH is right) I bought Lattafa Fakhar Black about a year ago. I could tell that it smelled great but on my skin, I'd get a rotten egg note during the opening. YEAH! Is the same sent but no egg note. The egg note happens with a lot of blue fragrances or sea notes on my skin. YEAH! Is a great fragrance at a very low price.

Date of experience: January 12, 2024
Canada
1 review
1 helpful vote
Follow C T.
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I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!

Date of experience: February 24, 2024
FragranceBuy K. FragranceBuy Rep
over a year old

Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.

Best regards,
The FragranceBuy Team

Tennessee
1 review
0 helpful votes
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FAST shipping, GREAT prices!
June 14, 2024

Ordered from the US, was delivered in less than a week, and with exchange rates, the price for the cologne I ordered was an incredible deal!

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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This is where it's at
April 5, 2024

This is the only place I'll be shopping for my fragrances from here on out. Fast, easy and authentic. Also, the savings are pretty boss as well.

Date of experience: March 26, 2024
Washington
1 review
0 helpful votes
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Awesome
February 10, 2023

Order what I wanted and everything went well everything arrived on time and in perfect condition will continue to do business with you guys I'm glad I came across you guys thanks

Date of experience: February 10, 2023
Texas
1 review
0 helpful votes
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Love it!
December 19, 2023

Been trying to get my hands on this fragrance for a while now since they don't sell it in the states. FragranceBuy came through. Authentic and smells wonderful!

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Overall good experience
July 8, 2024

In general I have a good experience and I receive the item as described

Date of experience: June 28, 2024
Canada
1 review
0 helpful votes
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Definitely worth it
July 12, 2024

It was worth the price. Loved my purchase. I will be back for more

Date of experience: July 2, 2024
Canada
1 review
0 helpful votes
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A+ Service always
July 12, 2024
Updated review

Great selection and pricing. Shipping is always fast

Date of experience: July 2, 2024

Great service
October 21, 2022
Previous review

I've purchased a couple dozen fragrances with Fragrancebuy and it's always been a pleasure. Great selection, pricing, and fast delivery

Date of experience: October 21, 2022
Canada
1 review
1 helpful vote
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Issue with Courier Delivery
October 4, 2023

Update: Fragrance Buy reached out to me after my original review was posted. They let me know they engaged the courier service they use to ask that they make deliveries prior to 10pm. The courier said their policy is to deliver between 3:30pm and 10pm, my delivery issue may have been driver error.

Fragrance Buy provided me with a coupon code for free shipping on any future order as a way to apologize for the issue.

I didn't expect a follow up on my post but greatly appreciate Fragrance Buy's exceptional customer service in addressing my concern. Giving them 5 stars for putting their customers first.

Original post: Ordering was easy, communications from Fragrance Buy were timely and the products I ordered were as described.

My issue was with the courier delivery. Courier showed up to my house after 12 midnight and left my package on the front patio. Luckily I woke up to use the washroom and saw a notification from my security cam app.

If I hadn't woken up my package would have been left outside overnight and possibly would have been stolen from my porch.

Please ask your courier to make deliveries prior to 10pm.

Date of experience: September 4, 2023
Canada
1 review
0 helpful votes
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Fragrance at my doorstep!
July 29, 2023

Thanks for the prompt delivery of my bottle of Aqua di Parma Rosa Nobile EDP! I was running out of my new fave summer fragrance and your delivery arrived just in time!

Date of experience: July 29, 2023
Canada
1 review
0 helpful votes
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Will definitely purchase through you again!
November 6, 2023

Incredible pricing on your fragrances, unbelievably fast delivery of purchase, about 2 days!
There's zero reason to buy anywhere else.
Well done Fragrancebuy!

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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Fast shipping from the north
November 12, 2023

Came surprisingly fast, and yes, these guys package their stuff very well. Branded box, filled perfectly with packing peanuts.
Both of frags were pristine

Date of experience: November 12, 2023
Utah
2 reviews
0 helpful votes
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FranganceBuy.ca is the only place I purchase fragrances. I'm an avid collector and know all the sites where you can buy, but FragranceBuy is the best.

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
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Just great!
October 17, 2022

This is reliable and trustul website to buy from. All products are authentic. Had once an issue which has been resolved right away. Also, the price versus product stealing gem.
Highly recommend.

Date of experience: October 17, 2022
Canada
1 review
0 helpful votes
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Prompt service
August 3, 2023

I love FragranceBuy Canada! They carried some hard to find perfumes at great prices. The shipping time was reasonable and all my products arrived in excellent condition. I'm impressed.

Date of experience: August 3, 2023