Foxsters

A hugely disappointing and frustrating experience! My partner ordered a hat which arrived in a plastic mailing bag, completely crushed. We contacted them with pictures and have chased this up with two further emails as well as a Facebook message and still no reply after weeks. A total sham... any professional hat retailer would use protective mailing boxes. Any decent company would reply to emails.

I have this in 3 colors now and will Keep buying more! Great quality, adjustable hidden band, comfortable & lightweight! I love wearing them!

The quality is awful, cheap felt that you would expect from a costume shop, the hat came in a plastic bag through shipping and arrived totally deformed. Customer service will not give a refund even though the hat they sent was deformed and the wrong color. It also took over a month to arrive. Terrible experience. DOnt waste your money

Nice hat for the price. Nice style and color. Nicely shaped it had a protected hard plastic cover during shipping.

Sono letteralmente innamorata dei cappelli Foxsters, ho acquistato due Fedora, uno per me, l'altro per mia sorella, e siamo entrambe molto soddisfatte! Amiamo indossarli per dare un tocco a tutti i nostri outfit!
Super consigliato!
Non vedo l'ora di fare un altro acquisto, magari come regalo di Natale!

Finally got my fedoras after a month or so and it came in horrible packaging to my surprise. Upon opening the packaging the hats were badly damaged. I'm very disappointed and have to written to them to see what they will do next. Take a look at the pictures below. Wouldn't recommend these people. Says head office is in Europe but comes from China according to tracking.

*Update - 24 hrs have passed since writing to them at sales and at their info email addresses and no reply. After getting over the fact they were crushed I noticed one colour was totally wrong from what I ordered so a double mess up!

Considering the extremely low price (I paid under $30), I was expecting a "costume" hat. Despite buying it for a costume, it honestly feels much more like a high-end every day hat.

I don't know how well it holds up to rain/snow/etc., and whether the felt will spot or pill, but for someone on a tight budget who'd like a pinched fedora or ESPECIALLY someone looking for a perfect costume piece, I sincerely can't imagine you doing any better for a price anywhere near this. It even came extremely well packaged, no re-shaping needed.

I'm a big foxsters fan. I have 4 of their styles and they're my favorite. The quality is great and so flattering!

The quality of these hats are a bit of a joke. Very cheap material and look just that... cheap. One of my orders took over 2 months to arrive. I sent an email and requested a refund as I had not received the order and got a response stating that it had been held up at customs - nonetheless I requested a refund and my email was ignored... TWICE. I eventually received the order but again, poor quality and very cheaply made.

Bad quality products
Bad customer service
Bad experience all round

I love this hat, it is such a pretty red wine color, but mine did have a kink in right side of the brim. I tried to steam it out but discovered the kink was from an overlapping wire inside the brim. I ended up scooting the wire to the back of the hat so it would be less noticeable. Still love it tho, I wore it to the Who concert at Hollywood Bowl and got tons of compliments!

Really bad packaging for a hut - like buying a t-shirt. I ordered it on late December and arrived on mid February. The one hut was really bad quality, even during the carnivals season, you get huts in better quality and for one tenth in price. The hut cornice was uneven, in contrast to the pictures shown in the website. The other one was baize, sufficient quality, but it came flat due do the bad packaging.
By the way, they never replied to my request for a return and refund.

PS. Are you getting paid to make a good review? Are you selling fake expectations?

The hat I got is super cute and can dress up an outfit or be worn with jeans and t-shirt. It came packaged very well. The hat arrived on time and was in a sealed bag and placed in a box. It also came with a hard plastic shell which fit over the top of the hat to help reshape the hat just in case you'll need.

Very trendy! Its a great accessory to any outfit. I plan on purchasing the black as well. I also have a small head, but this fits great.

Order number # 9150 placed, paid and confirmed 08 January... still hasnt arrived. Approx 20 emails and numerous DM's on Instagram and not a cr@p is given - No replies. The worst shipping tracking system Ive seen in my life and my profession is supply chain. As the days tick by I am more and more convinced that this is not a legitimate company. Consumers beware!

Great stuff, fits well, sturdy, colorful steady, faithful, stylish and classy! And If those words don't satisfy you I don't what else will! Hat was packaged well in a airbag and something tht caught my eyes when I unboxed it was that they had put also a hard plastic mold.

My order was taken along with my money, a pathetic excuse for a tracking number which didnt work, numerous excuses as to where my package was and lies about delays; never received my product and many people dont so this company deserves zero business from people! Disgusting, no refunds, no care and terrible customer delivery and service.

I thought I was going to be in for a disappointment with this hat. But instead, the packaging alone shows the maker values the hat, so customers should too. Actually, I purchased two because buying more than one made economic sense.

I ordered three hats in April. Two arrived in July. One was horrendous quality and the leather strapping broke before it was even worn. As of late August the third hat had not been dispatched. I requested this be cancelled as I was moving house. Customer service and contact is appalling. Received an email saying the third hat had been dispatched after requesting it was cancelled and refunded three times. No refund, no acknowledgement.
This is just a shoddy drop shipping company from China with flashy marketing, avoid at all costs and shop local.

Super cute. I never wear hats but this is cute and I want to order more colors now. It arrived in a box and perfect shape. The size is adjustable.

Do not waste your money with Foxsters. This company will take your money and "send you a product" that never arrives. I ordered a hat on July 5,2021 and it is now mid-September. Apparently my product was "lost as customs" 2 times already and the third has been in transit for almost a month. I live in Canada. The owner of this company fielded my emails but took almost a week to respond on multiple occasions. She gives the same excuses every time and won't honour my request for a refund at this point after all this hassle. She also threatened to SUE ME when I told her I would leave my honest review online. These hats ship from deep in China and the company uses third rate shipping companies that can't even do their job. I would avoid this company and their products at all costs. It's not worth your money or time.

Ordered this hat last minute for an engagement shoot with my fiance. Got it so quickly and it was nice and light for the summer heat. Loved it so much I need it in more colors!

This is an edit of a previous review. To cut a very long story short I ordered 2 hats in August 2021 which I returned due to poor quality.
I tried to contact them to confirm I had returned the products and could not get a response. I finally managed to get in contact on 6th October
And started a dialogue via Instagram.
On the 22nd November 2021 I sent them a message showing them the tracking stated they had received the hats. They agreed to honour the refund AS LONG AS I CHANGED THE REVIEW I posted on this site. I agreed to change the review, which I did.
It is now 22nd of January 2022 and despite me sending them numerous messages telling them I haven't received the refund, they choose to ignore me. I've attached pictures of our conversation.
I have now accepted I'll never receive the £50 but want to ensure that other consumers don't get caught out.
Steer clear of this company!

Extremely disappointed in how I received my purchase its un utter disgraceful experience. An absolutely piece of rubbish arrived in a plastic mail bag creased like T-rex stepped on it. PLEASE DO NOT BUY THIS RUBBISH! "you guys should be ashamed if yourself"! Thank you for deleting my Facebook comments on your page. This is only the beginning.