Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Fast efficient and very professional. Very concerning. And very nice
Hi Megan! Thank you for taking the time to leave us a review. We aim for top-notch service and professionalism in everything we do. We are honored you chose Morgan & Morgan to assist you through this. Take care.
Amazing service. Great service great staff. Awesome job great people
Thomas, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Great people. Very knowledgeable. Very transparent.
Ryan, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
Professional, Pleasant and Helpful and very pleasant
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Very pleasant very informative very patient offered helpful information
Hello Diane, Thank you for taking the time to leave your feedback. We genuinely care about our clients and work hard to provide the best representation possible. Thank you again and have a wonderful day!
Excellent job! Omar really listened to me. Thank you so much!
Lisa, thank you so much for your positive rating. We are always delighted to see happy clients. Thank you for choosing our firm. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
My social security number is being compromised and they are helping me get the help I need!
Hello, I am very sorry to hear what is happening to you but happy to hear our firm is assisting you. We consider it an honor you came to our firm and wish you all the best going forward. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
David Stevenson was very calming and caring! He made us happy about our attorney choice. Thank you!
We are happy to hear that David provided you with excellent care. We strive for excellent customer service and we are glad it shows.
He explained the process very well during our conversation.
Sarah, I am pleased to hear everything was explained during your conversation, we strive to make every interaction this way. I hope you have an amazing day. Tyler.
The intake lady and customer service was excellent
Hi Nikki! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
Thank you. Very professional and made me feel comfortable
Thank you Samantha for your kind words. We want our clients to be met with nothing but professional service whenever they reach out to our firm and I'm glad to know it shows. Take care.
Great service very polite and reassuring
Thank you
Thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Great information given and they were very professional
Hi Linda! We are grateful you took the time to leave us your feedback. We are thrilled to know our team took very good care of you during your time of need. We are devoted to being there for our clients during their trying times and glad it shows. Thank you for your trust! Take care!
My experience was awesome I feel safe abs secure with you guys
I really liked how this firm gives you time and appreciation.
Hi Ourmaima, thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Based on this initial encounter we feel very comfortable with our decision.
Your review means the world to us and we appreciate you taking the time to leave us one. We strive to provide the best representation possible and we are honored for your trust. Take care!
They contact me immediately and have been helpful thus far
Very professional well done glad you took the case
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lyric, thank you so much for the review. Have a great day! Thank you! Judith - Client Experience Team - cx@forthepeople.com - (888) 488-0018.