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Morgan & Morgan

Overview

Morgan & Morgan has a rating of 3.4 stars from 1,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Morgan & Morgan most frequently mention customer service, great experience and law firm. Morgan & Morgan ranks 1st among Lawyer sites.

service
119
value
96
shipping
50
returns
47
quality
85
This company responds to reviews on average within 17 days
How would you rate Morgan & Morgan?
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Florida
1 review
2 helpful votes
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After an accident in 2023 I signed up from ER. They switched me from case manager to case manager and referred me to Doctor that was charging $2500 a visit for doing basic exam. After 1yr I was told insurance was settling. Then was told another attorney in firm signed one of the other people involved with accident creating a conflict of interest. They referred me to another attorney but didn't send info from my Dr visits until I called and asked them to. Then my new attorney informed me that Morgan and Morgan didn't withdraw representation. This all caused even more delays as I await surgery. Totally disappointed. I was going to use them for another issue with VA disability but have decided to look elsewhere for representation instead since I have no faith in this firms ability to properly advocate for me.

Date of experience: January 27, 2025
Tariq S. Morgan & Morgan Rep
3 months ago

Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve.
We understand how frustrating this situation must have been for you, and we appreciate you taking the time to bring it to our attention. If there is anything further you’d like to share, please don’t hesitate to reach out directly. -Client Experience Team

New York
1 review
1 helpful vote
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Big Regret!
January 6, 2025

They decided to be settled for less because they believe more on a witness than believing and defending me So no, I Don't believe They fight for the People! LOTS OF REGRETS AM CRYING RIGHT NOW FOR BELIEVING IN DUM COMERCIONALS! END OF STORY GONE BRUTAL, ALERT: BE CAREFUL WHO YOU CHOOSE TO REPRESENT YOU.

Date of experience: December 27, 2024
Tariq S. Morgan & Morgan Rep
3 months ago

Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. - cx@forthepeople.com/ 888-670-2630.

Florida
1 review
2 helpful votes
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Screwed
November 28, 2024

You are just a number to them
Mine was *******
I tell everyone not to use them
They got more money than I did!
Screwed me good, they said fire your other lawyer, I did, biggest mistake of my life
I trusted them!
Still suffering horrific back pain cause I had a lazy lawyer!
I was charged $2500.00 for a doctor I never even went to!
I will let everyone know how incompetent they are! I'm so angry because I was told I had to accept offer, ruined my life!
I know now that wasn't true, they didn't try
Just accepted the offer without regard for me!
Stay away from this firm, liars and manipulators, you will regret it, I will haunt them forever!

Date of experience: November 18, 2024
Tariq S. Morgan & Morgan Rep
5 months ago

Hello Ronnie, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. If you're comfortable, we would love the opportunity to discuss your concerns and thoughts further. Please don't hesitate to reach out to us via email. Thank you. – Client Experience cx@forthepeople.com

Pennsylvania
1 review
2 helpful votes
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DO NOT HIRE MORGAN & MORGAN. I was a client who had what I thought was a pretty straightforward case. I was broadsided by a PU truck and there was no dispute about who was at fault. The driver said he didn't see us and accepted full responsibility. I hired M&M to represent me and that was a huge mistake. It took endless calls, texts and emails to get anyone "on my team" to respond to me, give me updates, etc. While I was getting my medical treatments no one ever checked on, the ONLY time I ever heard from someone was when I initiated contact and only then after days and somethings weeks of trying. I too would find my "team" had changed w/o ever being told.

Finally, after 18 months of nothing, they realized there were no long term treatments required for my ailments, and no huge payout, they decided they had no use for me. To make matters worse there are new tort laws here in Florida that require a suit to be filed within 24 months. They left me holding the bag with no qualms about it. They have great advertisements, but the only people they are FOR is themselves.

Date of experience: October 10, 2024
Florida
1 review
4 helpful votes
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So much bull
August 11, 2024

I explained in detail accident online and submitted, was called immediately by a woman who put me through to a man who i went into detail what happened then he put me on hold came back and told me they didn't have any one in area after all that.

So much for the slogan, For the people not the powerful
it sickens me to think i believed in him!

Date of experience: August 1, 2024
Tariq S. Morgan & Morgan Rep
9 months ago

Hello Larry, Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. - cx@forthepeople.com/ 888-670-2630.

Florida
1 review
6 helpful votes
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Questioned Law Firm
April 27, 2024

This firm appears to only accept cases when it stands to gain substantial profit rather than focusing on the clients' interests. Moreover, the representative seems ill-equipped to handle the intake process effectively. My interaction with the staff left an impression of insufficient expertise. After being transferred five times, it became clear that none of the representatives possessed the necessary knowledge. I cannot recommend spending even a minute with them.

Date of experience: April 17, 2024
Tariq S. Morgan & Morgan Rep
over a year old

Hello Mike, I'm sorry to hear about your experience with our firm. We strive to provide excellent service to all clients, regardless of the size of their case. There are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. - Client Experience - cx@forthepeople.com / 888-670-2630.

California
1 review
5 helpful votes
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Horrible Experience
June 3, 2024
Updated review

Only taking cases but never delivering the service they promised. Since a 16 month period, I have been their client and nothing is going forward. The claim manager is magic. She makes notes for calls she never made. No updates. The agreed-upon methods for communication are not used. The escalation team only puts the client down and doesn't do anything to help in this. Management is never reachable. All promises are lies.
The notes from the case manager are not truth. She never contacting me and she avoid the agreed way via email.

Date of experience: May 24, 2024

Care off customer
October 15, 2023
Previous review

My accident was in January. Since then was 4 case manager and 3 Laywer on this case. But only the 1. Has taking to me. Gives only promised to working on this. No one calling back, to emails not any responds, no call backs. Advertising Morgan & Morgan telling the opposite. It's not a professional behavior. It's not the amount off clients it's the work quality what makes the difference.

Date of experience: September 15, 2023
Florida
1 review
5 helpful votes
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WE hired Morgan and Morgan to handle my husbands SS disability case. They handled it slow all right. And we were told that when the case was over they would take their fee and send us the balance.

Well, they did take their portion that is allowed by the law. And yes, they did make sure we got the balance.

Fast forward a couple years, we started getting phone calls about and "Unpaid Balance" of $68.00. When we asked about it they finally said it was for unpaid phone calls, we just iterated that all fees were taken prior to us receiving our payment. After a few calls they said that they were going to take us to court for payment. We asked to speak to a manager. We heard from no one. And now we received a threatening call saying that they would have SS review our case. They also said that we received many bills for this balance. We never received any bills only phone calls.

So beware of Morgan and Morgan

Date of experience: June 20, 2024
Tariq S. Morgan & Morgan Rep
10 months ago

Hello Dorothy, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that your husband was not satisfied with his experience. While we cannot discuss the specifics of his case in this open forum, we would be grateful for the chance to learn more about his concerns and see what we can do to help. Please don't hesitate to reach out to us via email. Thank you. - Client Experience Team CX@forthepeople.com

Florida
1 review
8 helpful votes
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All Lies!
April 11, 2024

Terrible law firm. They do not care about their clients. The lawyer I had lied to me about my case. Did not fight for me. Bullied me into settling when I did not want to. She also refused to allow me to see recommended surgeons I needed to see for proper medical care. I am disabled for life and left in severe pain. My lawyer did not care at all. She even was joking with the opposing lawyer and having fun with him during each meeting. This law firm also screwed over my brother. If you value youself, go elsewhere for representation.

Date of experience: April 1, 2024
Pennsylvania
1 review
4 helpful votes
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No explanation after taking therapy for one year with all evidence- My case with M&M was not completed with no proof. My wife and I wasted our time, and money so frustrating. Very disappointing and frustrating. I have just received an email that the case is closed. My wife was called via phone and told the case was closed.

Date of experience: June 25, 2024
Georgia
1 review
0 helpful votes
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Review for Annette
April 27, 2024

I phoned Morgan and Morgan and spoke to Annette located in Florida. Annette is such a nice person and went beyond what was expected. Morgan and Morgan are so fortunate to have such a super staff member. I needed an address and Annette directed me to the right office. During our conversation I felt special. Thank you Annette, you are very special also.
Mary R.

Date of experience: April 16, 2024
Tariq S. Morgan & Morgan Rep
over a year old

Mary, thank you for sharing your positive experience with Annette at Morgan and Morgan. We are thrilled to hear that she provided exceptional service and made you feel special. We truly appreciate your kind words and are grateful to have Annette on our team. Thank you for choosing Morgan and Morgan! Client Experience Team - cx@forthepeople.com - (888) 488-0018.

Texas
2 reviews
7 helpful votes
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The initial inquiry into the data breach for t- mobile has spawned a 2 week harassment spree of "case workers" from this law firm! It's bad enough that millions of data breaches have destroyed my credit and added stress of literally 14 voice mails explaining absolute trash and non communistic profession. Is this real work on there part

Date of experience: March 30, 2022
Tariq S. Morgan & Morgan Rep
over a year old

Jason, we are sorry to hear about your experience and thank you for bringing this to our attention. With your permission, please allow us to look into this further by reaching out to our Client Experience Team at cx@forthepeople.com or (888) 488-0018. Thank you and we look forward to assisting you!

California
1 review
5 helpful votes
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Cannot be trusted
August 13, 2024

Yes my daughter called them a day after her accident, they took her on. 3 different lawyers called her over a 9 month period, then called to say they could not take her case!
You tell me why it took them 9 months to figure this out, they led her on all those months, when they could have let her know this within 2 months... VERY BAD BUSINESS ANE RUINED HER LIFE FOR 9 MONTHS. Shame on them

Date of experience: August 3, 2024
Tariq S. Morgan & Morgan Rep
9 months ago

Dear Cindy, we apologize to hear about your daughters experience with our firm. We strive to provide timely and efficient service to all our clients, and we will use your feedback as we work to improve our processes. Thank you for bringing this to our attention. -Client Experience

Florida
1 review
7 helpful votes
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Just like the other person distanced by M & M, I too was given a cold shoulder by that law firm. Hey, consumer public, "bigger" does not always mean "better." So, I found a local attorney who actually displayed persistent empathy for his clients, and he got me $1.6 million... in my pocket!

Date of experience: January 20, 2022
Tariq S. Morgan & Morgan Rep
over a year old

Hello Paul, I am truly sorry our firm was unable to assist you. Our firm does take on cases both large and small but there are many factors to consider before taking on a
Claim. Unfortunately, not every case is right for every firm. I am very happy to hear you were able to find representation and wish you all the best with your claim. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630

Arizona
10 reviews
8 helpful votes
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Don't waste your time
November 27, 2022

If u have any issues associated on their website and it don't pay out more than half a million they won't take your case. Money is their main objective. To line their pockets not yours. Don't listen to the lies.

Date of experience: October 28, 2022
Illinois
1 review
7 helpful votes
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The phone number they gave me for the lawyer they assigned to my case has only had voice mail all 5 times I called. The message says leave your name and number and I will call you back at my earliest convenience. That was three weeks ago, guess it hasn't been convenient yet. I am writing this review while I am on hold in the que waiting my turn with Morgan and Morgan customer service, my phone says I have been holding for 01:32:21 maybe there is no one there to answer.

Date of experience: February 19, 2022
Tariq S. Morgan & Morgan Rep
over a year old

Hello Stephen, experiences like this are not what our firm strives for. We aim for top-notch service and communication. I would like to look into this for your so we may get your matter back on track. If you have not already, please reach out to the Client Experience team at cx@forthepeople.com or 888 670 2630. We look forward to assisting you!

South Carolina
2 reviews
8 helpful votes
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Shoddy lack of respect
August 27, 2023

I filled out their form and immediately got a call from Round 1 man, who "screened" me and sent me to a Round 2 female, both with thick hispanic accents, who was rude, interrupted, and disrespectful. Someone called me back the next day, after I told them to forget it They are like dealing with a tacky off-shore call center. Headquartered in Florida, meaning they have no professional regulations or consumer protections to answer to.

Date of experience: July 28, 2023
Tariq S. Morgan & Morgan Rep
over a year old

Hello Pamela, thank you for taking your time to write this review. It’s unfortunate to hear that you were not satisfied with your consultation. There are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. Melissa F - cx@forthepeople.com / 888-670-2630.

Florida
1 review
2 helpful votes
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Insurance neglect.
November 12, 2022

After 2 separate attempts from someone trying to change my father's will to benefit themselves, that person managed to cancel the policy leaving me, my brother and sister with NOTHING after my father paid premiums for DECADES. This was a policy for 1 million dollars. They will fight big insurance companies if it is an open and shut case. If is a difficult case, don't bother with these guys. Not looking out for the little guy. $*******. 00! Seriously? The insurance company knew it was happening.

Date of experience: October 13, 2022
Tariq S. Morgan & Morgan Rep
over a year old

Hello William, Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. Have a good day. Client Experience Team - cx@forthepeople.com/ 888-670-2630

Maryland
1 review
18 helpful votes
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Total FAKES!
August 5, 2021

They only take on BIG cases... They want their billions of dollars and do not care about the smaller cases. This is how these large firms can afford millions of dollars worth of advertising and I am sick and tired of seeing their lying tv commercials. The founder is a total liar. I know two people including myself that have been denied cases, but were taken on by another law firm. Not fair business practice and certainly not professional.

Date of experience: July 6, 2021
Tariq S. Morgan & Morgan Rep
over a year old

Hello Joshua, I’m sorry we were not able to help you with your case. There are many reasons we consider when taking on a case. We hope you call us in the future should you need our services. If you feel you didn’t receive sufficient attention to your claim, please reach out to me directly and I will make sure we follow up with you. CX@forthepeople.com

Texas
1 review
0 helpful votes
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I'm still trying to speak with someone at your firm about a second product liability matter. The first contact involved a headphone "malfunction". Otherwise, the experience would have been a five. Please, call.

Date of experience: March 24, 2021
Tariq S. Morgan & Morgan Rep
over a year old

Hi Myrna! This is Tyler with the Client Experience team and I'm sorry to hear what is happening. I'll have someone follow up with you asap. If you are needing further assistance, please do not hesitate to email me at cx@forthepeople.com