Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
They are very helpful and nice people very understanding and patient
So far so good. Fast and very patient. Very quick awaiting to talk to the best of the best... word
A relief! Made a stressful time a little easier to handle.
It means a lot you took the time to leave us a 5-star rating. We provide our clients with the compassion and care they deserve. Thank you for choosing Morgan & Morgan, we hope you take care. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 488 0018 – Tariq
The representative that I had was great and issued and had all the answers I needed
Clarence, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
Awesome service, the phone call was fast and easy and the staff was polite and helpful
Hi Chaz! Thank you so much for taking the to leave us such a sweet review, it means everything to us. I am sure your case staff will be thrilled to know as your review embodies everything we strive to be for our clients. We appreciate being allowed to assist and grateful for the trust you've put in our team. Take care!
Excellent! From start to finish, really excellent service!
Kristen, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! - Mike
Very good service. The people were very patient and understanding the workers at Morgan and Morgan.
Thank you for your 5-star review! We genuinely care about our clients and want the best service possible for them. We are honored to have been there to assist. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 488 0018 – Tariq
Very happy with Juan. Very professional and personable.
We’re so happy to hear you had a good experience. We will share this with the team. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I am very happy they Very kind and helping me and I needed this.
Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
So professional, very fast moving and Very helpful!
Thank you Denise, We aim to provide amazing service from the very beginning and I am happy to know that shows. Tade care, and be safe out there. Should you have any additional questions or need further assistance, please feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us at (888) 488-0018. Thank you!
Working for the man
And finding a cure for the problem
Very helpful prompt with answers staff was very helpful and respectful
Melissa, we appreciate you taking the time to leave us a rating. We aim to provide top-notch service to our clients. For this reason, reviews like yours are so rewarding to us and mean a lot. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Client Experience
Very good service, employees very nice and educated.
Good morning Crystal, we appreciate you taking the time to leave us a review, these always mean everything to us. We aim to provide top notch representation and sounds like we are doing just that. I hope you have a great day, and best of luck with everything. Tyler
Kristen was great and I was treated with respect and compassion
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
The employee was Very nice and helpful experience was very easy
Mark, thank you for your feedback. We strive for the best and glad it shows. Have a great day! - Mike
They were very kind and caring and helpful and the representative was very respectful.
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
I would use them again and I would definitely recommend them to friends and family.
Hi James! We appreciate your positive feedback about your experience. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
Easy to listen to, very concerned very polite. Easy process and quick
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
Very pleasant! From the initial call, the experience was pleasant!
Thank you Debbie for taking the time to leave us a few kind words. We always strive at providing the best service possible and glad it shows. Have a great weekend!
Morgan and Morgan have been excellent communicators
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. Wishing you all the best. Have a great day!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Lillian. We aim to provide amazing service from the very beginning and I'm always glad to know when this shows. We wish you all the best. Take care.