Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Very pleasant and easy experience! Easy process and the staff was helpful.
Leah helped me right away and got me set up with Morgan and Morgan quick and easy!
Very professional, the staff answering the phone seems very efficient and polite
Hi Donna! We appreciate your great feedback. Have a fantastic day!
Everything was handled in a very professional manner. It was very helpful
At the moment is good good. The two ladies on the phone was very helpful.
Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com Tyler
Very enjoyable and easy to work with. E documents easy to use.
Thank you Bitsy for your kind words. Glad to hear how easy it was. Wish you all the best.
She very nice she walk me through everything and she was very patient with me
Latonia, we really appreciate the rating. Is there anything you’d like to share that we can pass along to the team? If so, you can reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Mike
I received more than I ever thought I would!
I will recommend to everyone
Melissa was very helpful and answered all my questions and was very friendly.
Very good overall experience, very helpful, very understanding and compassionate staff.
Thank you Lina for your kind review. What you are describing is the service we strive for and we are glad to know it shows. Take care.
Elizabeth was thoughtful and listened closely and patiently.
Really appreciate the rating. We’d love to know what made your experience great! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
Fast processing, great customer service. Great experience lawyer
Hi, Stevounyshia. Your written review sounds very positive, yet you only gave us 2-stars, was that an error? If not, please let us know what we could have done further. cx@forthepeople.com or 888-488-0018. Thank you!
My experience was great, everything was well explained
Latunya, thank you so much for your positive rating. We are always delighted to see happy clients. Thank you for choosing our firm. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
Nice and easy to understand and very straightforward.
Roniantwon, thank you for your rating. We want to work hard for our clients, to do the best we can for them. Thank you for choosing our firm to assist you. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Tariq
Very professional, knowledgeable, and compassionate staff and attorneys.
Thank you for your rating. Here at Morgan & Morgan we put compassion and care at the forefront of our services. For this reason reviews like yours mean a lot to us. Should you have additional questions or need further assistance, please feel free to contact us at: cx@forthepeople.com or 888 670 2630 - Mike
My experience with Morgan & Morgan was quick and effective with questions and help.
Tashena, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Very helpful and very kind answered every question
Hello Robert. We are happy to hear our team took very good care of you. We want our clients to be treated the way we would want to be treated if we were in a similar situation. We care about our clients and want to use the resources we have to help. We wish you all the best, take care!
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear you had a good experience. We will share this with the team. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.