FootSmart

Bought and returned shoes from FootSmart. Notified Monday they received returns and would refund money in 2 business days. Called on the 3rd day, was told money was credited it my account, but takes 2 billing cycles to show. Called my bank, no money, payment I made was the same as cash, and atm accounts don't have billing cycles. Do not buy from them if there is a chance you have to return anything. I will never do business from them.

Their main web page advertised "Take an Extra 15% Off All Summer Clearance" Enter required code at checkout: EXTRA15D." So, after shopping when I tried to put the code in the "code" box at checkout, it said the offer had expired. Their customer service agents confirmed this in a phone call saying the offer had had expired at midnight the night before. They suggested that "my browser needed to be refreshed". The hitch is... my power was out until 3:00 pm today because of Hurricane Irene. My browser is pulling in the LIVE offer on their website... which THEY FORGOT TO TAKE DOWN, but which they also WOULD NOT HONOR. I won't do business with folks who are not honorable.

HORRIBLE RETURN POLICY. Footsmart maY appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company, especially since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system.

I ordered four pairs of shoes size 13 - 4E. Immediately after I placed my order, they changed their sizing system from specific widths to Narrow, Medium, Wide, XWide, and XXWide. As a result I got three pairs of shoes that were 6E and one pair that was 5E. The manufacturers still made spcific widths, but Footsmart decided to lump everything 3E and wider as the same width. None of these shoes fit properly. I have ordered shoes from them for 20 years, but never again.

The site and company has really changed. They have hired INcompetent people in customer service. If you call and ask if an item is in stock, they say "yes", take your money and then you get a email telling you the item is NOT IN STOCK and to choose something else. OR they send you the wrong item or wrong number or wrong description and GOOD LUCK in getting a refund quickly. I used to love this company, but no more. Then they have the nerve to send you a catalogue. I cannot recommend this company anymore.

I have been suffering with bad knees and back pain so I purchased flip flops and white sandals with support from FootSmart. The flip flops were amazing but the sandals did not provide the right support for my pain and actually made my back and feet hurt WAY more than they did before wearing them once.
When I tried to reach out to Foot Smart to return the sandals (and ideally just getting a second pair of sandals), Foot Smart was firm, rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy.
I tried to explain how I did not have a crystal ball and was unable to know BEFORE wearing the sandals that they would cause me pain. However, as mentioned before, no matter what I said or how I pleaded, their response was rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy. They would not even offer a 50% refund. It was absolutely NOTHING! They get to keep my $100 for the sandals and I am left with sandals that I cannot wear and a VERY HORRIBLE experience with a company that clearly does NOT VALUE CUSTOMER SERVICE!

BEWARE BEFORE WHEN CONSIDERING ORDERING FROM FOOTSMART. You better know exactly what size you are and how the shoes will fit on your and make your feet and body feel BEFORE you order them. Otherwise, you will be stuck with EXPENSIVE shoes you cannot wear and a company that are COLD, SELFISH, UNEMPATHETIC THIEVES!

What I can say about their services and quality of shoes. I ordered a pair of shoe and the delivered on time. The quality of my shoes were amazing.