Focus Camera

I received my headphones in a timely manner and am very happy with them. I will do business with Focus Camera again.

I contacted Focuscamera thru Ebay to confirm the item described was indeed the one I am ready to purchase from them and Raul in TWO times approved the item description and price. I paid for the Fiio M17 and I was charged immediately to my credit card. The product was shipped within three days and after waiting about a week, just one day prior for FedEx to delivery it THEY canceled the delivery. I contacted them again to figure out the reason and Raul started blaming me saying I CANCELED IT. FedEx said the SELLER requested the product back NOT ME. The next day they were saying there was a mistake on the product sent out to me and they will refund the money back paid by me. Beware when dealing with this company. They will not honor their product nor descriptions errors on their end. Customer service has been generally useless to deal with. Customers considering products from Focus Camera can easily find a better customer experience from another seller/vendor. Buyers beware. Do NOT believe these reps Joyce P, Raul, Saiyad, Joe they are misleading customer service representative people. Horrific experience. Not saying I missed the Friday Thanksgiving specials waiting this company to stand behind their mistakes. A customer satisfaction must be first. Also Focuscamera claim to be FIIO USA retailer and is NOT TRUE check Fiio official website. Scams. They hire FedEx with a low shipping rates that they will not ask for signature when a cost of thousand or more dollars items are delivered left at your door.

Order a Camera Bundle for an EOS 80D, received mostly everything but the most important item the camera. Now that I have, I have made some research online it seems like FC is used to doing this to customer, so either you guys are scamming people or Im not sure. I have been talking to this young man who has been nice, yet has made me feel like its my fault. The first thing I was told last friday when I called was please send photos of everything. I did that right away. Now I keep being told you need 24 hours then you need another 24-40 hours again. Then I keep being told the camera was in the box? When it wasn't, not to mention the bag had some defects and also there was an item that was switch with another item which I chose not to make a big deal about it. At first I just wanted my camera sent, but since I started to see that you guys didnt not want to really help a customer (rule #1 the customer is always right) I decided that I no longer wanted to continue my business with FC. Instead I just want to resolves this and would like a shipping label so I can send back the few items I receive. If my card gets charge I will take legal action against your company because it seems like this has been done to a lot of customers lately. I need this matter resolved as soon as possible. It shouldn't take more than a week to figure out what happen to a camera that wasn't shipped to my home, either you guys sent the wrong box, forgot to put the item inside the box, or I would hate to accused someone of stealing and scamming me for $949.00, which is pretty pathetic & sad. God knows all things.

After placing my order, the camera showed up on the 3rd day. I am very happy with Focus Camera service.